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Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value

Details

PRICE RANGE
$21 - $23
CUISINES
Japanese, Indian, Cafe, Asian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Updated 06/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Cafe
Updated 06/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (1,314)
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1,288 results
Traveller rating
1,070
158
36
6
18
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LanguageEnglish
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Traveller rating
1,070
158
36
6
18
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All reviews brunch waffles sushi salad cake prawns ice cream buffet spread special thanks mr chef ambience
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Reviewed 1 week ago

Always friendly staff that understand when you're in a hurry and need to leave in a rush. they also will assist with recommendations and placing specific food orders on your behalf.

Date of visit: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 weeks ago

We went for a family dinner to celebrate a birthday. To begin with, the restaurant had reserved the table for us (recommended if you are going on a weekend) and they were polite enough to hold our reservation even though we were late. Coming to...the food, we went for the buffet dinner and the variety was huge. I liked everything that I tried - special recommendation for the Sushi and salad counter. Even the chaat section was very good. Lastly, staff was very polite and always helpful. Special thanks to Khizer for arranging the cake and ensuring all of us were well taken care of (thanks for the coffee as well). Overall a pleasant experience and would definitely recommend.More

Date of visit: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 weeks ago via mobile

Lunch buffet, staff was very polite and helpful, food was average. starters were under cooked, mutton biryani was only pulao Rice and without mutton. Chicken dishes, chicken pieces were full of fat. Desert were good and the spread was good.

Date of visit: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 August 2022 via mobile

V visited jw Marriot Sahar airport mumbai jw cafe restaurant ambience was good food was delicious service wasvery good mr pawan gave us fantastic service i noticed he was taking care all restaurant guest with smiling face n taik very politely ii appreciate his service...i m giving to him 5 star rating 👌👍More

Date of visit: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 July 2022 via mobile

V visited j w cafe Sahar mumbai restaurant was full of variety mr pawan giving us fantastic service he was taking care all the time he is very sincere n polite person his service was 5 star rating 👌👍👍

Date of visit: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 May 2022

JW Cafe at JW Marriott Bangkok Hotel - a lot of options for food which is tempting and fresh. High quality food and so delicious! Staff were courteous and service minded.

Date of visit: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 May 2022

We visited today and it was not worst experience till date if this restaurant Staff least know about menu and service is most worst part Manager at restaurant was called and told how ur staff knowledge is very very poor and later food servicing was...more worst Will give zero or minus 5 ratingMore

Date of visit: May 2022
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Reviewed 18 April 2022 via mobile

Can’t say about the food since I walked out after 40 minutes waiting for my order. Other patrons did not seem enthousiastic

Date of visit: April 2022
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Reviewed 13 March 2022

I have been regularly ordering from them via zomato/swiggy/ MOW. For the last two times, they accept the orders and refuse to deliver for over two hours. Their contact point for deliveries - Sujit refuses to pick up any calls and the customer is left...wondering if they will ever receive the order. If their regular business is back and they don't want to be in the delivery business, they can always delist from the delivery platforms. I must have ordered more than 500 times from them in the last two years. And this is how they treat one of their regulars.More

Date of visit: March 2022
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Reviewed 7 February 2022 via mobile

The buffet spread was excellent and the manager Kunal Sharma was very hospitable and kind. The service is par excellence

Date of visit: January 2022
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Reviewed 5 February 2022

Back again after a long spell due to COVID and so glad to see the variety and quality of food and service still great for the lunch buffet. I was especially please with the service provided by Meenu at the JW Cafe. Highly recommended for...a nice meal with great service!More

Date of visit: February 2022
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Reviewed 19 December 2021 via mobile

Read till end Untrained staffs, we called jw cafe asked for buffet price some says it’s 1800 all taxes inclusive for lunch & some say 1750 plus taxes. Staffs themeself don’t know what are d price for buffet. Even though if they are charging 1750...plus 18% taxes food and service both were so so disappointing no beverages were served on asking they say we only serve tea, coffee & hot Chocolate too, so we asked for 1 hot chocolate but guess staffs were really busy talking with each other. But seems manager is no way interested to understand the problem we had faced on top of that he is saying I’m coming and listening to you what do mean by that? Are you doing any favour on us? Manager named Mr. Guneet says we don’t serve hot chocolate still we served you and haven’t charged you any money for that are you serious ? Your staff only said that it is inclusive in buffet. We asked for Indian breads and hot chocolate but staffs are busy talking to each other rather getting food and serve on table asked for 3times but they are still getting only by the time it was 2.45 already. I also raised an issue of only having three eggless desserts which was again disappointing on that Mr. Guneet saying you are not having that also! Who are you to tellme that I’m not having that also? Do even know the reason behind it? No right! So listen and can you tell me who puts pineapple in strawberry short cake? I have been specifically coming to jw cafe for their deserts but only 3 desserts on top of that you are putting pineapple and serving as strawberry cake who gone eat that?? Just took one bite of strawberry short cake and couldn’t eat because it was so so sweet boz of tinned pineapples which they have put in layers inside cake. It was so so bad i couldn’t eat it and i feel bad for wasting but sweetness of pineapple was over powering. Also manger says we never served japenese food really is that so? You don’t serve now that can be a thing but restaurant used to serve before lockdown. Very rude Manager named Mr. Guneet We don’t charge you also that much really?? For your kind information before lockdown restaurant used to charge us 2500/- inclusive taxes and we used to get Japanese, thai other cuisine good food and good service too JW cafe you had betters mangers earlier before lockdown. You really need to look into this! Staff comes and say buffet counter closing time is 3 and while we had asked for Icecream at 2.55 they says buffet counter is closed but it’s open for others till 4. Is this way you behave with your customers ? I have been visiting JWCafe since many years it was mine 5-6 visit also last visit because we were treated very badly by manager as if he is doing any favour on their customers. Will tell you just one thing your not serving me for free I’m paying the restaurant and i don’t expect such kind of food and service from the managers like you. I had visited many times but never complained once also boz earlier I got good food food service but I guess managers have been changed here is this the way they treat their customers then JWCAFE you will start loosing your customers! Train your staff Train your managers Service very very bad Food is not good at all Eggless Desserts very less ( only 3 ) Vegetarian food and Non Vegetarian food are kept on same table why ??? Can’t you keep vegetarian and non vegetarian separately do you have problem in that also? I wanted to raise this issue because people are using same serving spoon for veg and non veg both. At the counter i saw one person self serving veg food with same non veg spoon it was really disgust to see that. Being a pure vegetarian I eat outside but if this kind of things happening at restaurants then i won’t be visiting places who serve non vegetarian food also. Never visiting again !More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 October 2021

Another wonderful day with world class hospitality, very humble and helpful staffs around, we really liked the covid protocol which is being followed during tgis hard time....The Food n service was awesome and team here is just perfect 🥰.....Thank u guys

Date of visit: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 September 2021

I am very regular at JW Cafe but recently when I came in I was disappointed about the fact that the hotel was divided into 2 parts and I had to sit at the Lobby area with my family for dinner. My expectations became very...low as the ambience was dull. As my dinner progressed me and my family got a little comfortable because the food was excellent and the service was top notch. We were served by Avalon who was the manager in-charge there and he gave us some amazing recommendations. We usually go for buffets but due to the circumstances we had to opt for Ala-carte and our decision to stay was worth it. Great job done by Avalon by making our experience worth it. I will surely be back with a bigger group next time Kudos to JW for an amazing experience and surprising us, Thank youMore

Date of visit: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 September 2021

i am in love with the breakfast menu of JW Cafe they have such a huge variety and you would get tired eating but your soul will still be craving for me lovely food

Date of visit: August 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Questions & Answers
Ask a question
Meander19523345991
4 March 2022|
Answer
Response from alisharanawat | Reviewed this property |
Brunches are only on Sunday
0
Votes
Abhinav S
15 December 2020|
AnswerShow all 3 answers
Response from alisharanawat | Reviewed this property |
NO, they do not have a separate kitchen
0
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JW CAFE, Mumbai - Western Suburbs - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about JW Cafe

Yes, JW Cafe is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

JW Cafe is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5