Read till end Untrained staffs, we called jw cafe asked for buffet price some says it’s 1800 all taxes inclusive for lunch & some say 1750 plus taxes. Staffs themeself don’t know what are d price for buffet. Even though if they are charging 1750...plus 18% taxes food and service both were so so disappointing no beverages were served on asking they say we only serve tea, coffee & hot Chocolate too, so we asked for 1 hot chocolate but guess staffs were really busy talking with each other. But seems manager is no way interested to understand the problem we had faced on top of that he is saying I’m coming and listening to you what do mean by that? Are you doing any favour on us? Manager named Mr. Guneet says we don’t serve hot chocolate still we served you and haven’t charged you any money for that are you serious ? Your staff only said that it is inclusive in buffet. We asked for Indian breads and hot chocolate but staffs are busy talking to each other rather getting food and serve on table asked for 3times but they are still getting only by the time it was 2.45 already. I also raised an issue of only having three eggless desserts which was again disappointing on that Mr. Guneet saying you are not having that also! Who are you to tellme that I’m not having that also? Do even know the reason behind it? No right! So listen and can you tell me who puts pineapple in strawberry short cake? I have been specifically coming to jw cafe for their deserts but only 3 desserts on top of that you are putting pineapple and serving as strawberry cake who gone eat that?? Just took one bite of strawberry short cake and couldn’t eat because it was so so sweet boz of tinned pineapples which they have put in layers inside cake. It was so so bad i couldn’t eat it and i feel bad for wasting but sweetness of pineapple was over powering. Also manger says we never served japenese food really is that so? You don’t serve now that can be a thing but restaurant used to serve before lockdown. Very rude Manager named Mr. Guneet We don’t charge you also that much really?? For your kind information before lockdown restaurant used to charge us 2500/- inclusive taxes and we used to get Japanese, thai other cuisine good food and good service too JW cafe you had betters mangers earlier before lockdown. You really need to look into this! Staff comes and say buffet counter closing time is 3 and while we had asked for Icecream at 2.55 they says buffet counter is closed but it’s open for others till 4. Is this way you behave with your customers ? I have been visiting JWCafe since many years it was mine 5-6 visit also last visit because we were treated very badly by manager as if he is doing any favour on their customers. Will tell you just one thing your not serving me for free I’m paying the restaurant and i don’t expect such kind of food and service from the managers like you. I had visited many times but never complained once also boz earlier I got good food food service but I guess managers have been changed here is this the way they treat their customers then JWCAFE you will start loosing your customers! Train your staff Train your managers Service very very bad Food is not good at all Eggless Desserts very less ( only 3 ) Vegetarian food and Non Vegetarian food are kept on same table why ??? Can’t you keep vegetarian and non vegetarian separately do you have problem in that also? I wanted to raise this issue because people are using same serving spoon for veg and non veg both. At the counter i saw one person self serving veg food with same non veg spoon it was really disgust to see that. Being a pure vegetarian I eat outside but if this kind of things happening at restaurants then i won’t be visiting places who serve non vegetarian food also. Never visiting again !More
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