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Travel safe during COVID-19
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What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Updated 06/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Cafe
Updated 06/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
JW Café, the city’s finest multi-cuisine all day dining restaurant offers a mélange of cuisines, including authentic Italian, Japanese and classic Indian. The classy contemporary restaurant also offers a wide array of innovative cocktails leaving one spoilt for choice. Spacious, vast, welcoming are the words that come to mind when one enters the JW Café with white and grey tone walls that lend a spacious and contemporary feel. The ethnic entrance door and the intriguing bell curtains add a subtle charm to the restaurant. There are different sections to the JW Café right from an open bar to live food stations to salad counters and a wide seating area. Start the day with a wholesome breakfast,
PRICE RANGE
$23 - $26
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch
CUISINES
Japanese, Indian, Cafe, Asian
FEATURES
Accepts Visa, Takeout, Reservations, Seating, Parking Available, Validated Parking, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Free Wifi, Accepts Credit Cards, Table Service
Reviews (1,303)
Filter reviews
1,277 results
Traveller rating
1,063
157
36
6
15
Traveller type
Time of year
LanguageEnglish
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Traveller rating
1,063
157
36
6
15
Show reviews that mention
All reviews brunch waffles sushi salad cake prawns ice cream buffet spread special thanks mr chef indian ambience
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Reviewed 4 weeks ago via mobile

Read till end Untrained staffs, we called jw cafe asked for buffet price some says it’s 1800 all taxes inclusive for lunch & some say 1750 plus taxes. Staffs themeself don’t know what are d price for buffet. Even though if they are charging 1750...plus 18% taxes food and service both were so so disappointing no beverages were served on asking they say we only serve tea, coffee & hot Chocolate too, so we asked for 1 hot chocolate but guess staffs were really busy talking with each other. But seems manager is no way interested to understand the problem we had faced on top of that he is saying I’m coming and listening to you what do mean by that? Are you doing any favour on us? Manager named Mr. Guneet says we don’t serve hot chocolate still we served you and haven’t charged you any money for that are you serious ? Your staff only said that it is inclusive in buffet. We asked for Indian breads and hot chocolate but staffs are busy talking to each other rather getting food and serve on table asked for 3times but they are still getting only by the time it was 2.45 already. I also raised an issue of only having three eggless desserts which was again disappointing on that Mr. Guneet saying you are not having that also! Who are you to tellme that I’m not having that also? Do even know the reason behind it? No right! So listen and can you tell me who puts pineapple in strawberry short cake? I have been specifically coming to jw cafe for their deserts but only 3 desserts on top of that you are putting pineapple and serving as strawberry cake who gone eat that?? Just took one bite of strawberry short cake and couldn’t eat because it was so so sweet boz of tinned pineapples which they have put in layers inside cake. It was so so bad i couldn’t eat it and i feel bad for wasting but sweetness of pineapple was over powering. Also manger says we never served japenese food really is that so? You don’t serve now that can be a thing but restaurant used to serve before lockdown. Very rude Manager named Mr. Guneet We don’t charge you also that much really?? For your kind information before lockdown restaurant used to charge us 2500/- inclusive taxes and we used to get Japanese, thai other cuisine good food and good service too JW cafe you had betters mangers earlier before lockdown. You really need to look into this! Staff comes and say buffet counter closing time is 3 and while we had asked for Icecream at 2.55 they says buffet counter is closed but it’s open for others till 4. Is this way you behave with your customers ? I have been visiting JWCafe since many years it was mine 5-6 visit also last visit because we were treated very badly by manager as if he is doing any favour on their customers. Will tell you just one thing your not serving me for free I’m paying the restaurant and i don’t expect such kind of food and service from the managers like you. I had visited many times but never complained once also boz earlier I got good food food service but I guess managers have been changed here is this the way they treat their customers then JWCAFE you will start loosing your customers! Train your staff Train your managers Service very very bad Food is not good at all Eggless Desserts very less ( only 3 ) Vegetarian food and Non Vegetarian food are kept on same table why ??? Can’t you keep vegetarian and non vegetarian separately do you have problem in that also? I wanted to raise this issue because people are using same serving spoon for veg and non veg both. At the counter i saw one person self serving veg food with same non veg spoon it was really disgust to see that. Being a pure vegetarian I eat outside but if this kind of things happening at restaurants then i won’t be visiting places who serve non vegetarian food also. Never visiting again !More

Date of visit: December 2021
Helpful?
Reviewed 4 October 2021

Another wonderful day with world class hospitality, very humble and helpful staffs around, we really liked the covid protocol which is being followed during tgis hard time....The Food n service was awesome and team here is just perfect 🥰.....Thank u guys

Date of visit: September 2021
Helpful?
Reviewed 27 September 2021

I am very regular at JW Cafe but recently when I came in I was disappointed about the fact that the hotel was divided into 2 parts and I had to sit at the Lobby area with my family for dinner. My expectations became very...low as the ambience was dull. As my dinner progressed me and my family got a little comfortable because the food was excellent and the service was top notch. We were served by Avalon who was the manager in-charge there and he gave us some amazing recommendations. We usually go for buffets but due to the circumstances we had to opt for Ala-carte and our decision to stay was worth it. Great job done by Avalon by making our experience worth it. I will surely be back with a bigger group next time Kudos to JW for an amazing experience and surprising us, Thank youMore

Date of visit: September 2021
Helpful?
Reviewed 26 September 2021

i am in love with the breakfast menu of JW Cafe they have such a huge variety and you would get tired eating but your soul will still be craving for me lovely food

Date of visit: August 2021
Helpful?
Reviewed 12 September 2021 via mobile

Went for lunch and dinner at the JW Cafe. Buffet spread were impeccable and so was the food, tempting and fresh. Service were honestly quite disappointing, as nobody will attend for anything unless asked, again any request would take forever to be fulfilled. Basic human...touch were missing, maybe not habitually a part of the customary restaurant etiquette’s. Ambience were very well adorned.More

Date of visit: August 2021
Helpful?
Reviewed 22 August 2021

a wonderful place, great food options and a very extensive range. Staff is excellent and very well trained on how to make the guests feel SUPER. Visited here with the family, had food options ranging from the youngest in the family to the eldest, such...is the variety they provide. Indian breads are fantastic and are served hot, They also helped in getting Bhakri made for my Father. The salads and the desserts section are also a handful, one is spoiled for choices here. The curries and the vegetables are also very well prepared and with a lot of options The breakfast menu is also very extensive..one can find his stomach full only on the breakfast.:P A few very special thanks to the people who were always helpful.. Sujeet - The restaurant manager who helped with all the varied food requests. Nihlil Y - Always helping, jovial nature and also provided a special cake for the birthday of the litte one Tushar - Playing, helping, and always greeting with a smile. Do visit to have an enriching food experience.More

Date of visit: August 2021
Helpful?1  
Reviewed 20 March 2021 via mobile

We visited this Cafe on 7th March which happened to be International Women's Day Celebration there . We were greeted with a rose each ... Omg such an expansive spread!!! Even though it was priced at INR 3500 per head (including taxes ) ,most of...the dishes were top- notch !!! From live Sushi Counter with salmon,teppan cuisine to Live Grill Station with lobsters ,mussels ,octopus ,sea bass to cheese,cold cuts ,bread section,Paella (Spanish ) counter , a variety of breads and cheese to the usual Indian , Chat counter ,Chinese ,Thai they had it all ! I loved the Sushi, Grills ,Prawns Teppanyaki ,Charcoal Burger ( which the chef customised with amazingly juicy fish fillet for me ).Also the waffles which are one of the best in Mumbai . Highlight was the dessert section which had edible Lipstick and earrings which looked so real !! For once I wish I could upload more than 10 pics as had to leave out many good ones this time. Staff was really courteous and service was decent. It's a must experience for any foodie ... though more options for non veg especially sea food .More

Date of visit: March 2021
Helpful?2  
DietmarAtJWSahar, Manager at JW Cafe, responded to this reviewResponded 12 July 2021

Dear Guest, Thank you very much for your much appreciated feedback. It is great to read that you like the buffet spread and service in the restaurant. The food is prepared and set up by our experienced culinary team and I will make sure to...More

Reviewed 5 March 2021

Awesome food. Best service. Proper social distancing. Special thanks to Snehal and Chef Vij for making our anniversary memorable.More

Date of visit: March 2021
Helpful?1  
DietmarAtJWSahar, Manager at JW Cafe, responded to this reviewResponded 12 July 2021

Dear Guest, Thank you very much for your much appreciated feedback. It is great to read that you like the buffet spread and service in the restaurant. The food is prepared and set up by our experienced culinary team and I will make sure to...More

Reviewed 22 February 2021

Ambience was good, but food was not up to mark. It was not worth paying. Not even chat counter person was able to make chat properly, was seeking for more Indian food, but got disappointed. My suggestion is to improve on Indian food more. Rest...dessert was amazing.More

Date of visit: February 2021
Helpful?1  
Reviewed 2 February 2021

The food was amazing ,and despite the current restrictions ,the Buffet ,both for Dinner and Breakfast was a decent spread. Excellent staff ,well meaning and polite...Kudos to the personal attention and commendable service...More

Date of visit: January 2021
Helpful?1  
sujit_giri07, Manager at JW Cafe, responded to this reviewResponded 21 February 2021

Dear Guest, Thank you very much for your much appreciated feedback. It is great to read that you like the buffet spread and service in the restaurant. The food is prepared and set up by our experienced culinary team and I will make sure to...More

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Questions & Answers
Ask a question
Abhinav S
15 December 2020|
AnswerShow all 2 answers
Response from Biren S | Reviewed this property |
Chef Bali is an Executive Chef here in this hotel and if you can speak to him directly, he can precisely give your reply.
0
Votes
table11forme
6 October 2019|
AnswerShow all 7 answers
Response from SujataM115 | Reviewed this property |
Around 3000₹ per head for the buffet
0
Votes
Alifya K
17 January 2019|
AnswerShow all 4 answers
Response from amandolani | Reviewed this property |
₹2500 (without alcohol) ₹3500 (with alcohol) All rates exclusive of taxes.
0
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Frequently Asked Questions about JW Cafe

Yes, JW Cafe offers takeaway services.

Yes, JW Cafe is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

JW Cafe is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5