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What you can expect during your visit
  • Hand sanitiser available to guests & staff
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$ 40 - US$ 1,000
CUISINES
Indian, Asian
Special Diets
Vegetarian Friendly, Vegan Options, Halal, Gluten Free Options
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meals, features
Reviews (607)
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598 results
Traveller rating
482
89
15
8
4
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LanguageEnglish
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Traveller rating
482
89
15
8
4
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All reviews brunch biryani cake itc grand central special thanks special mention fabulous food amazing hospitality courteous staff taste buds quality of food fabian spread chef mr ambience festival
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Reviewed 19 August 2021

We stayed at the ITC hotel for a week and were pleasantly surprised. Besides the luxurious and well-thought amenities, the staff of the hotel were the warmest. We had breakfast and dinner as part of our package and we enjoyed all our meals. The restaurant...maintains covid protocol and all the cutlery and plates come freshly packed in paper, the seating arrangement makes sure all guests have distance, the buffet is served by the hotel staff. The buffet is well spread with change in the menu throughout the week. As mentioned, the staff made our stay more comfortable. Special mention goes to Arbaaz Simran Fabian Amol Hemant Aney These guys were there both for our breakfast and dinner. They had long days due to covid but they would have a smile every time we met them. I was travelling with parents who are senior citizens and they felt at home because of these guys. Kudos to you guys. Looking forward to visiting you all again.More

Date of visit: August 2021
Helpful?1  
itcgrandcentral, General Manager at Hornby's Pavilion, responded to this reviewResponded 22 August 2021

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a wonderful experience at our restaurant and savored our culinary offerings. Appreciation from our guest is what encourages us to...More

Reviewed 15 August 2021

We vist the hornby's pavilion everytime not only for its wide range of amazing and tasty buffet spread but also for the amazing, youthful, ever smiling,hardworking and sweet staff who take our meal experience to another level. Kudos to Simran, Mohfiz, Anay, Prashant, Sandeep and...the whole team including the chefs.More

Date of visit: August 2021
Helpful?
itcgrandcentral, General Manager at Hornby's Pavilion, responded to this reviewResponded 15 August 2021

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a wonderful experience at our restaurant and savored our culinary offerings. Appreciation from our guest is what encourages us to...More

Reviewed 13 August 2021 via mobile

I visited ITC Grand Central to celebrate my birthday. The hotel interiors are excellent with british colonial look. They made my experience pleasant and rememberable. What a seriousness in following the covid standards I a impressed. Its a true are responsible Covid protocol follower hotel....The staff was extremely helpful and went out of way to make our experience memorable one. We had a grand experience at the hotel. The hotel is tall and speaks for its beauty. Dal Makhani was fabulous and had a amazing taste. Kebabs & Kurries the Indian restaurant is extremely awesome and serves delicious fresh river based fish. Tastes yummy.... Hornbys Pavilion lunch buffet options are out of the world. Their buffet spread is best and vast amongst all the hotels i have ever seen in pandemic. I would definately revisit the hotel and I would suggest all to visit KNK restaurant. I would like to make a special mention of Kamal who served us heartfully. Mr.Amit Chavan welcome us Mr. Fabian A the manager of Hornbys was just too helpful and so was his staff. Never seen a manager like Mr.Fabian who is on his toes with his smile ever running to assist each and every guest to make their experience a memorable one. I am extremely amazed by their services at Food and beverage. We were also met by their Fnb leader Rakesh Ramola who was specially taking care of each guest requirement personally. A perfect blend of hospitality. ITC RocksMore

Date of visit: August 2021
Helpful?
itcgrandcentral, General Manager at Hornby's Pavilion, responded to this reviewResponded 15 August 2021

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a wonderful experience at our restaurant and savored our culinary offerings. Appreciation from our guest is what encourages us to...More

Reviewed 12 August 2021 via mobile

I had a wondeeful time at ITC grand Central . The staff was very welcoming. The service was top notch especially Mr Kamal ,Mr Hemant ,and Mr Umesh were very hospital. Overall tye hospitality was great Looking forward for more staycations like these in the...future.More

Date of visit: August 2021
Helpful?
itcgrandcentral, General Manager at Hornby's Pavilion, responded to this reviewResponded 15 August 2021

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a wonderful experience at our restaurant and savored our culinary offerings. Appreciation from our guest is what encourages us to...More

Reviewed 25 July 2021

Excellent job our team members keep it up all your team members....house keeping laundry and everything excellent Thank you very much ITCMore

Date of visit: July 2021
Helpful?
itcgrandcentral, General Manager at Hornby's Pavilion, responded to this reviewResponded 27 July 2021

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a wonderful experience at our restaurant and savored our culinary offerings. Appreciation from our guest is what encourages us to...More

Reviewed 13 July 2021 via mobile

Excellent hospitality , very nice ambience and very good service by kamal singh and dharmendra ......and hotel follows covid protocols. Best hotel in mumbaiMore

Date of visit: July 2021
Helpful?
itcgrandcentral, General Manager at Hornby's Pavilion, responded to this reviewResponded 14 July 2021

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a wonderful experience at our restaurant and savored our culinary offerings. Appreciation from our guest is what encourages us to...More

Reviewed 11 July 2021

very good service . Polite and helpful staff . Food was great with quite a Variety in dishes . Had a amazing overall experience! Highly recommend!More

Date of visit: July 2021
Helpful?
itcgrandcentral, General Manager at Hornby's Pavilion, responded to this reviewResponded 12 July 2021

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a wonderful experience at our restaurant and savored our culinary offerings. Appreciation from our guest is what encourages us to...More

Reviewed 6 July 2021

Nestled in midtown mumbai, you will be mesmerized from the incredible charm of the hotel to the elegantly landscaped gardens and water bodies. Living on the 28th floor was an experience overlooking the breathtakingly beautiful view of mumbai. Their food from kebabs and kurries, the...Shanghai Club and Hornbys  Pavillion, the 24x7 all day dining restaurant, the range of cuisine was huge and the variety was enormous. Needless to say, the food was fingerlicking good. Executive Sous Chef Sameer Gupta and sous Chef Swanand Thipsay get a special mention for paying extra attention to us at meal hours, ensuring that the food we ate was freshly made to suit our palate. If you are looking for a getaway, this is the safe haven to be in as it's Peaceful and and has immaculate service from the time you step into it. Worth a try for sure.More

Date of visit: June 2021
Helpful?
itcgrandcentral, General Manager at Hornby's Pavilion, responded to this reviewResponded 7 July 2021

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a wonderful experience at our restaurant and savored our culinary offerings. Appreciation from our guest is what encourages us to...More

Reviewed 6 July 2021

Amazing service by Mofiz and team, a big thanks to them! Lunch and dinner buffets were sumptuous but unfortunately the breakfast buffet was underwhelming as we had come with high hopes after last night's dinner.More

Date of visit: July 2021
Helpful?
itcgrandcentral, General Manager at Hornby's Pavilion, responded to this reviewResponded 7 July 2021

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a wonderful experience at our restaurant and savored our culinary offerings. Appreciation from our guest is what encourages us to...More

Reviewed 30 June 2021

Service is very good staff is friendly specially simran amol Fabian hemant mofiz Pradeep are very helpfulMore

Date of visit: June 2021
Helpful?
itcgrandcentral, General Manager at Hornby's Pavilion, responded to this reviewResponded 1 July 2021

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a wonderful experience at our restaurant and savored our culinary offerings. Appreciation from our guest is what encourages us to...More

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Questions & Answers
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Soumyadeep B
15 July 2016|
AnswerShow all 3 answers
Response from itcgrandcentral | Property representative |
Dear Guest, Thank you so much for your valuable feedback. We will convey your feedback to checf. Warm Regards, ITC grand Central.
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Frequently Asked Questions about Hornby's Pavilion

Yes, Hornby's Pavilion is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Hornby's Pavilion is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5