Disclaimer: This review is not about the shop, it's food, it's ambiance or staff because I have not visited the shop. I am writing about my experience with the staff and Ayush, probably the owner of the store while ordering and getting wedding cake delivered....I got married in Feb 19, 2019. I live out of India and my wedding was in Faridabad and requirements for my wedding cake were:
1. Good quality cake
2. A bakery which is willing to deliver cake to Faridabad
3. AsI was not in Delhi, a bakery which is willing to discuss details over phone or email.
My cousin highly recommended Dezertfox, I checked their facebook and Instagram page and decided to contact them. When I called, I was told to contact Mr. Ayush for wedding cake over a phone number provided by the shop's reception. Ayush never responds to phone calls. So finally I had to send bunch of emails and make few more phone calls to get in touch with someone who was willing to coordinate with the ordering part. From here on ordering cake went smoothly. They emailed me the list of flavors for cake fillings and cake sponges with pricing and I placed order on email, transferred first installment (60% of total) online.They also sent me a form to fill out (which was quite professional) asking for all details about time of delivery, venue, and cake, my contact number, etc. They were kind kind enough to scan the copy of the receipt and email. I was quite satisfied with the ordering part. Only reason I am giving them one star. After this everything goes downhill.
Now everything that went wrong. On Feb 17, I reminded Ayush that I have ordered cake for Feb 19 and if he can confirm that cake will be delivered at 3 PM and his reply was "Sure".
On Feb 19, until 1 PM there was no sign of cake as no one from bakery tried to get in touch (no calls from the day payment was made). Finally my brother called 3 to 4 times. The Bakery's reception had no idea where the cake was. Finally I was sitting in mandap and I spoke to her and I told her my name and asked her to inquire about my cake. Instead using my name to find what cake I have ordered, she was asking me to describe the cake type. Why would you ask the customer to fill the form with cake details, if you can't do a search for cake using the name of customer. This really pissed me off and I told her to use my name and find what cake I have ordered by checking the forms and this time call me back with some information about the whereabouts of cake.
Finally the cake arrived at 3:45 PM. The worst and something that completely pissed me off is that delivery was done using uber and an unboxed cake was delivered to the hotel. I was so shocked and so pissed and I asked the delivery guy that I want to talk to Ayush, he said that Mr. Ayush is out of country. How convenient, right?
Now about the product, the cake was crooked. There were dark brown spots on it.The fondant work was shoddy. Fondant on cake tier is not smooth, visible bends. The names of bride and groom are not properly placed. My name is in smaller font than my husband's name. My name's icing has been wiped out, probably during transportation.
The cardboard on which the cake is placed is also so falling apart.
Final Words: Expect for a fancy name, there is nothing impressive about this Bakery. Their objective is to get paid and once money received, there is complete disregard to the product that is being delivered to the customer. There is no way for customer to provide feedback because the owner is always unavailable and the staff is completely unaware of the operations. Thanks to websites like Trip Advisor, potential customers can save themselves inconvenience and disappointment.More