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Shang Palace

11 Jalan Sultan Ismail | Shangri-La Hotel, Kuala Lumpur, Kuala Lumpur 50250, Malaysia
+60 3-2074 3904
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Overview
  • Excellent46%
  • Very good35%
  • Average16%
  • Poor1%
  • Terrible2%
Travellers talk about
“peking duck” (13 reviews)
“dim sum” (34 reviews)
“siew mai” (5 reviews)
Open Now
18:30 - 22:30All hours
CUISINES
Chinese, Asian, Vegetarian Friendly
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
11 Jalan Sultan Ismail | Shangri-La Hotel, Kuala Lumpur, Kuala Lumpur 50250, Malaysia
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50
Reviews (154)
Traveller rating
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1 - 10 of 154 reviews

Reviewed 6 days ago

We ate here one night during our stay at the Shangrila Hotel. The food was good and well presented but the decor is very old style wood and tables with a strange mix of staff - some a bit gruff and others very helpful. It...More

Thank escholte
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 5 days ago

Dear Guest, Greetings and many thanks for taking the time to share with us of your dining experience following your visit to our Shang Palace restaurant. We have noted your comment regarding the look of the restaurant and the beverage menu pricing. We wish to...More

Reviewed 2 weeks ago

We were at the Shang Palace for dinner and we enjoyed the food and also it's also got a very nice cosy environment. The staffs are friendly and serves with a smile. One of our order have some slight mistake and they offered us free...More

Thank Bliybliy
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 2 weeks ago

Dear Guest, Thanks for sharing your valuable feedback as it is highly appreciated. My team and I are glad to be of your service and hope to see you again. Best regards, Chris Hough – Executive Assistant Manager i/c F&B

Reviewed 4 weeks ago

Beautifully appointed decor to set one at ease from the moment you enter the restaurant to the service and excellent and tasty menu and a wide variety of wines to choose from. A must visit if you're a foodie like me.

Thank cphang
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 4 weeks ago

Dear Guest, Thanks for sharing your valuable feedback as it is highly appreciated. My team and I are glad to be of your service and hope to see you again. Best regards, Chris Hough – Executive Assistant Manager i/c F&B

Reviewed 8 May 2017 via mobile

Food was so so but staff was friendly. Not value for monies, can get better quality of food in other restaurants.More

Thank Jeremy Y
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 11 May 2017

Dear Guest, Greetings and many thanks for taking the time to share with us of your dining experience following your visit to our Shang Palace restaurant. We have noted your comment pertaining the food quality and overall taste. Please rest assured that your comment has...More

Reviewed 8 May 2017

We have a chance to sample Shang Palace Chinese Restaurant last weekend. We ordered the famed Peking duck. The duck's crisp skin was sliced in front of the us by one of the restaurant's captain (as he wasn't in any chef's garb). He was kinda...More

Thank kawanut
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 11 May 2017

Dear Guest, Greetings and many thanks for taking the time to share with us of your dining experience following your visit to our Shang Palace restaurant. We have noted your comments and wish to apologize for the service shortfall as described. Rest assured that we...More

Reviewed 27 March 2017 via mobile

We were so looking forward to this experience, yet sadly it turned out to be a reasonable Chinese meal, rather than an amazing experience. Firstly the setting is bright and stark, with all the tables for two running down the middle of the restaurant in...More

Thank TarnMark81
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 29 March 2017

Dear Guest, Greetings and many thanks for taking the time to share with us of your dining experience following your visit to our Shang Palace restaurant. We have noted your comments and wish to apologize for the service shortfall as described. Rest assured that we...More

Reviewed 15 March 2017

If you like Chinese food and are staying at Shangrila hotel, then you must try Shang Palace. My favourite is venison with black bean sauce. Lots of other good dishes. Give it a try.

Thank Muhammed R
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 16 March 2017

Dear Guest, Thanks for sharing your valuable feedback as it is highly appreciated. My team and I are glad to be of your service and hope to see you again. Best regards, Chris Hough – Executive Assistant Manager i/c F&B

Reviewed 10 March 2017 via mobile

We stayed in Shangri-la hotel for a night for transit to Langkawi. It is around 2030 when we checked in in the hotel and we are tired to get out for dinner. We then walked around and see if there are anything to eat inside...More

Thank bremen1018
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 13 March 2017

Dear Guest, Thanks for sharing your valuable feedback as it is highly appreciated. My team and I are glad to be of your service and hope to see you again. Best regards, Chris Hough – Executive Assistant Manager i/c F&B

Reviewed 8 March 2017

Had lunch with family on 30/10/16. The crowd was quite full, we got a table in private room as reserved earlier. The service was terrible, food came slow, order also took so long. This is not supposed to happen in a 5 star hotel. Perhaps...More

Thank AmyWoon
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 13 March 2017

Dear Guest, Greetings and many thanks for taking the time to share with us of your dining experience following your recent visit to Shang Palace restaurant. We have noted your comments about the slow service and delay in serving your food order. Please be assured...More

Reviewed 3 March 2017 via mobile

This is one of the good Chinese restaurant in Kuala Lumpur. Food on the average is nice but not as good as their Sister restaurant in Hong Kong. Too bad they no longer serves pork.

Thank yeoc468
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 13 March 2017

Dear Guest, Thanks for sharing your valuable feedback as it is highly appreciated. My team and I are glad to be of your service and hope to see you again. Best regards, Chris Hough – Executive Assistant Manager i/c F&B

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Questions & AnswersAsk a question
KenWoon
How did you decide on the restaurant name?
5 May 2015|
Answer
Response from Francis C | Reviewed this property |
It is a chinese restaurant in shangri la..now they serve halal food..
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 15 - US$ 30
Meals
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Serves Alcohol, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only, Free Wifi, Private Dining, Valet Parking, Wheelchair Accessible
Good for
Child-friendly, Kids, Business meetings, Groups
Open Hours
Sunday
10:30 - 14:30
18:30 - 22:30
Monday
18:30 - 22:30
12:00 - 14:30
Tuesday
18:30 - 22:30
12:00 - 14:30
Wednesday
18:30 - 22:30
12:00 - 14:30
Thursday
18:30 - 22:30
12:00 - 14:30
Friday
18:30 - 22:30
12:00 - 14:30
Saturday
18:30 - 22:30
12:00 - 14:30
Location and Contact Information
  • Address: 11 Jalan Sultan Ismail | Shangri-La Hotel, Kuala Lumpur, Kuala Lumpur 50250, Malaysia
  • Location: Asia  >  Malaysia  >  Wilayah Persekutuan  >  Kuala Lumpur
  • Phone Number: +60 3-2074 3904
  • E-mail
Description
Shang Palace is the premiere Chinese restaurant in Kuala Lumpur offering traditional Cantonese cuisine enhanced by local Chinese specialties prepared by Chinese Chef, Tan Kim Weng and his team, accompanied by an extensive tea offered.
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