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1 Garden Way | Ortigas Center, Edsa Shangri-La, Mandaluyong, Luzon 1650, Philippines
+63 2 633 8888
Website
Today
06:00 - 00:00
Closed now
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Hours:
Sun - Sat 06:00 - 00:00
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492 Reviews from our TripAdvisor Community

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Showing 466: English reviews
Legazpi, Philippines
Level Contributor
107 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

Upon being seated I requested for hot chocolate then I proceeded to get my breakfast, I also decided to get some fruits and reached out for a smaller plate but then I felt something slimy then saw that it was some yellowish greasy stuff, I complained and I had to demand that the whole set of plates had to be... More 

Helpful?
Thank GuywithaNikon
Nicola C, Director of Food & Beverage at HEAT, responded to this review

Dear GuywithaNikon, Thank you very much for sharing your concerns regarding your breakfast experience at HEAT. Please accept our sincere apologies for the shortcomings and inconvenience at the time. This is certainly not in keeping with the standards of the hotel. Rest assured that these matters on service and cleanliness are taken very seriously and has been discussed with the... More 

Dagupan, Philippines
Level Contributor
11 reviews
5 restaurant reviews
2 of 5 bubbles Reviewed 1 week ago via mobile

I used to enjoy breakfasts here ( along with our family) but it looks like service has become poor... and the quality and taste of food no longer delighted my senses... as you come in tables were not neatly laid out... coffee came not piping hot... tea service was sooooo slow and a refill never came... there were very few... More 

Helpful?
Thank dra_reyes_ph
Nicola C, Director of Food & Beverage at HEAT, responded to this review

Dear dra_reyes_ph, Thank you for taking the time to share with us your experience at HEAT. We are disheartened to learn that we were not able to meet your expectations during your visit. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. Kindly be assured... More 

Level Contributor
28 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

selection of food is just right. not too overwhelming. I had to choose few great dishes so that my tummy will have room for dessert. I had tempura, laksa, sashimi, hakaw, and grilled seafood- shrimp, crab and mussels. all good!!

Helpful?
Thank dianne d
Nicola C, Director of Food & Beverage at HEAT, responded to this review

Dear dianne d, Thank you very much for sharing your dining experience at HEAT Restaurant. We are happy that your were able to truly enjoy a great variety of the food available in the buffet. Your feedback is encouraging as we strive to provide our guests an excellent dining experience. Once again, thank you and we look forward to seeing... More 

Greenville, South Carolina
Level Contributor
533 reviews
312 restaurant reviews
common_n_restaurant_reviews_1bd8 149 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Not knowing what to expect I went here for dinner one night and was amazied. The have every type of food from asian to american to Italian, to Sushi. Pasta, rice, everything, prime rib, beef, other meats, vegetarian, desserts!!!, salads. Everything was amazing. You will not go away hungry and you will be more than satisfied as well. Delicious. Enjoy!!!

Helpful?
Thank onemichael
Nicola C, Director of Food & Beverage at HEAT, responded to this review

Dear onemichael, Thank you very much for sharing your dining experience at HEAT Restaurant. We are extremely delighted to read that you were very satisfied with our food selection and quality. Please know that we value your feedback. On behalf of the rest of my team, I look forward to welcoming you in the future to once again. Sincerely, Nicola... More 

auckland
Level Contributor
24 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 1 week ago

disappointing choice, food lacked flavour, cold, empty. Not very often I walk around a buffet and go back to the table with nothing, then what I did get was terrible, have never experienced such poor food. I am a chef and also work for a Hotel Chef Training School in NZ so I know food and also would never complain,... More 

Helpful?
Thank davidchef
Nicola C, Director of Food & Beverage at HEAT, responded to this review

Dear davidchef, Thank you very much for sharing with us your experience at HEAT. Please accept our sincere apologies for the disappointment you felt. We pride ourselves in offering the highest levels of care and hospitality and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to... More 

Manila
Level Contributor
139 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

Went here with my colleagues as part of our Management team building. The lunch was free offered by our client. I love their salad! It has all the right ingredients that I like. Although they should have also added Mango there. Even in the fruit section, I can't find any Mango. Ambience is just fine... although I just don't understand... More 

Helpful?
Thank iam_via
Nicola C, Director of Food & Beverage at HEAT, responded to this review

Dear iam_via, Thank you very much for your feedback. I was delighted to hear that your team had lunch buffet at HEAT Restaurant and am happy to know that you enjoyed our salad station. I have shared your feedback on the mango and drinks with our managers as we take our guests' comments seriously. On behalf of the rest of... More 

Level Contributor
26 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Only ate breakfast there, but the food was good and many things to choose from. Fresh fruit, asian style and western options all around. Coffee is not great and they may not understand all types of coffee orders. Asked for a simple Americano and received drip coffee. Tasted like the Nescafe sachets in the room

Helpful?
Thank JLDub73
Nicola C, Director of Food & Beverage at HEAT, responded to this review

Dear JLDub73, Thank you for your sharing your experience with us. I am delighted to know that you were happy with our breakfast buffet offer. On the other hand, we sincerely apologize for the unfortunate incident with the coffee order which we are addressing with our team. Please know that your comments are all duly noted and reviewed so that... More 

Mandaluyong, Philippines
Level Contributor
43 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Great food with great and brilliant people. Simply the best! Tried the steaks and it was made just the way you want it to be! Be back soon!

Helpful?
Thank BigMark23
Nicola C, Director of Food & Beverage at HEAT, responded to this review

Dear BigMark23, Thank you for sharing your experience at HEAT, our all-day dining restaurant. We are happy to know that you enjoyed our steaks. Your feedback is encouraging as we strive to provide our guests a memorable experience. On behalf of the rest of my team, I look forward to welcoming you in the future to once again delight you.... More 

Minneapolis, Minnesota
1 review
5 of 5 bubbles Reviewed 2 weeks ago

The food at Heat is great but it's really their staff that make the experience more than worth it! Everyone remembered my name and my preferences and were very kind the entire length of my stay at the hotel. Breakfast was my favorite part of my day thanks to them!

Helpful?
Thank jthomsen23
Nicola C, Director of Food & Beverage at HEAT, responded to this review

Dear jthomsen23, Thank you very much for sharing your experience at Edsa Shangri-La, Manila. I was delighted to read the details about your experience at HEAT, our all-day dining restaurant. We are extremely appreciative of all your kind words about our staff. Your feedback is important to us. Please know that I will be sharing this with the team. I... More 

Sydney, Australia
Level Contributor
19 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Great place to eat for breakfast, lunch and dinner, a bit pricey but range of food is large and good quality.

Helpful?
Thank Derek H
Nicola C, Director of Food & Beverage at HEAT, responded to this review

Dear Derek H, Thank you very much for your feedback. We are glad to know that you like the buffet spread at HEAT, our all-day dining restaurant. Please know that we value your personal experience. On behalf of the rest of my team, I look forward to welcoming you in the future to once again delight you. Sincerely, Nicola C... More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
US$ 10 - US$ 60
Cuisine
Japanese, Philippine, Sushi, Asian, Chinese, International, Fusion, Vegetarian Friendly, Gluten Free Options, Vegan Options
Meals
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Buffet, Private Dining, Seating, Waitstaff, Parking Available, Validated Parking, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi
Good for
Child-friendly, Groups, Special Occasion Dining, Kids, Local cuisine, Business meetings
Open Hours
Sunday
06:00 - 00:00
Monday
06:00 - 00:00
Tuesday
06:00 - 00:00
Wednesday
06:00 - 00:00
Thursday
06:00 - 00:00
Friday
06:00 - 00:00
Saturday
06:00 - 00:00
Location and Contact Information
  • Address: 1 Garden Way | Ortigas Center, Edsa Shangri-La, Mandaluyong, Luzon 1650, Philippines
  • Location: Asia  >  Philippines  >  Luzon  >  Metro Manila  >  Mandaluyong
  • Phone Number: +63 2 633 8888
Description
Chefs take centre stage at HEAT’s open theatre kitchens. Enjoy a vast selection of culinary specialties cooked a la minute for an engaging restaurant experience in a resort-like environment. Located within the EDSA Shangri-La Hotel (Lobby Level, Tower Wing), HEAT accommodates both smoking and non-smoking guests. Dress code is smart casual.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of HEAT and other visitors
3 questions
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Questions? Get answers from HEAT staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?