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Black & Blue Steak & Crab

5493 Sheridan Dr, Amherst, NY 14221-3609
+1 716-839-2525
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Overview
  • Excellent54%
  • Very good25%
  • Average15%
  • Poor4%
  • Terrible2%
Travellers talk about
“filet” (27 reviews)
“fondue” (5 reviews)
Open Now
11:30 AM - 10:00 PM Hours
CUISINES
American, Steakhouse, Seafood, Gluten Free Options
PRICE
₹₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
5493 Sheridan Dr, Amherst, NY 14221-3609
All Details
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (211)
Traveller rating
Traveller type
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1 - 10 of 209 reviews

Reviewed 2 weeks ago via mobile

Very nice non chain restaurant! You get what you pay for! The quality is great! I have celiac (gluten-free) disease although the menu doesn’t specify what is gf your server should know! My server wasn’t sure about the blue cheese so I opted out didn’t...More

Thank Mercedes W
Therese O, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 1 week ago

Thank you for the review and the feedback, Mercedes!

Reviewed 23 February 2018 via mobile

I took my nephew to Black & Blue for a special birthday dinner. We each enjoyed a hand crafted cocktail. My cocktail had smoked tequila and was innovative and delightful. My nephew had a whiskey cocktail that he also liked. We had the she crab...More

Thank Kim B
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 26 February 2018

Kim, thank you for taking the time to leave a review. We are so pleased to hear about your positive experience and look forward to sharing your review with the entire b&b team. It is an honor to celebrate special occasions with you. Thank you...More

Reviewed 15 February 2018

Well, we were here a few months ago and I wrote about opportunities for them to get better. Last night - WOW!! Food - Exceptional Great; Service - "Top Shelf" and very friendly; Atmosphere - It was our anniversary and we were treated like we...More

Thank dixonbuffalo_gmail
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 16 February 2018

Thank you for taking the time to leave a review. We are so pleased to hear about your positive experience and look forward to sharing your review with the entire b&b team. It is an honor to celebrate special occasions with you. Thank you again!...More

Reviewed 4 February 2018

We have dined here in the past and chose to return again. Our party arrived and we were seated by a polite young hostess. We had two servers that night, a younger and an older gentleman. We placed our order with the older, after the...More

1  Thank DDa_aDD_Browne
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 5 February 2018

Thank you very much for your review. I want to sincerely apologize for the poor experience you had at our restaurant. This is certainly not our standard and not what you should expect from us. I want to assure you that we will be sharing...More

Reviewed 31 January 2018 via mobile

Very good ambience. Thought the service at the bar was a bit belowcpar. We both had seafood. Snapper was perfect. Had sauce on the side, never needed to use it due to very good preparation. Salad with crab meat was also very good. Nice dining...More

Thank CDR1959
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 2 February 2018

Thank you for taking the time to leave a review. I want to apologize for the poor service at the bar. This is not what you should expect when dining with us. Our team of professionals are expected to provide you with a seamless experience,...More

Reviewed 24 January 2018

This past Saturday - 1/20/18 - we went for a birthday meal for our friend (2 couples). The atmosphere was great and the service was very good as they handled our group well with our questions, etc. Ordered was a filet and a side of...More

2  Thank Mis605
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 26 January 2018

Thank you very much for your review. I want to apologize about the less than stellar experience you had with us. The food issues you mentioned are certainly not what you should expect from us. I will be sharing your notes about the food with...More

Reviewed 10 January 2018

Family of 5 adults for an early dinner New Year's Eve, first timers. We were very pleased with everything. The lobster & crab fondue was very delicious as was the the giant crab cake appetizer. We shared salads, and I really enjoyed the house dressing....More

Thank BuffaloKitty
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 12 January 2018

Thank you for taking the time to share with us your experience. We look forward to sharing your review with the entire b&b team. Thank you again and see you soon! Sincerely, Kiley M Guest Relations Manager Two For Seven, LLC guestrelations@blackandbluesteakandcrab.com

Reviewed 16 December 2017

I was there with colleagues. It was kind of busy lunch hour. They made a mistake with an order. It was cooked medium instead of well done. It was not a big deal and my colleague was willing to take it as it was. But,...More

Thank calvin722
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 18 December 2017

Calvin, thank you for taking the time to leave a review. I want to apologize again for the issues mentioned. Your feedback is extremely important to us and we welcome any opportunities to improve. I look forward to sharing your experience with the entire b&b...More

Reviewed 16 December 2017

I ordered filet done perfectly. My husbands steak was tough/overdone, but when he stopped the waiter, the waiter took one look at the lack of pink and said 'that's not right' we'll get another done right--no delay, no dithering. We had to wait for second...More

Thank InfiniteChocolate
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 18 December 2017

Thank you for taking the time to leave a review and share with us your experience. I want to apologize again for the food issues you mentioned. We look forward to serving you again at b&b. Please don't hesitate to contact us if you ever...More

Reviewed 9 December 2017

We had a large party and the service/staff were great. As for the food, in a party of about 15, all but one commented as to how salty the food was, and some could not even eat theirs due to that. The entrees ranged from...More

1  Thank t m
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 11 December 2017

Thank you very much for your review. I want to apologize about the less than stellar experience you had with us. The food issues you mentioned are certainly not what you should expect from us. I will be sharing your notes about the food with...More

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Ask a question
Questions & Answers
Dan M
22 March 2017|
AnswerShow all 4 answers
Response from MGDias | Reviewed this property |
Did you check their website?
1
Vote
Jillever
6 July 2016|
AnswerShow all 3 answers
Response from GMWRPH | Reviewed this property |
Casual dressy. I saw lots of different outfits but we wore dress slacks or dresses
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 40
Meals
Lunch, Dinner, After-hours
Restaurant features
Reservations, Private Dining, Seating, Waitstaff, Parking Available, Television, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Special Occasion Dining, Business meetings, Bar Scene, Groups, Romantic
Open Hours
Sunday
4:00 PM - 9:00 PM
Monday
11:30 AM - 10:00 PM
Tuesday
11:30 AM - 10:00 PM
Wednesday
11:30 AM - 10:00 PM
Thursday
11:30 AM - 10:00 PM
Friday
11:30 AM - 11:00 PM
Saturday
4:00 PM - 11:00 PM
Location and Contact Information
  • Address: 5493 Sheridan Dr, Amherst, NY 14221-3609
  • Location: United States  >  New York (NY)  >  Amherst
  • Phone Number: +1 716-839-2525
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