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Hours
Sun
4:00 pm - 12:00 am
Mon
4:00 pm - 12:00 am
Tue
4:00 pm - 12:00 am
Wed
4:00 pm - 12:00 am
Thu
4:00 pm - 12:00 am
Fri
4:00 pm - 12:00 am
Sat
4:00 pm - 12:00 am
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
RATINGS
Food
Service
Value
Atmosphere
Details
Someone from this business manages this listing.
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CUISINES
Bar, International, Mediterranean
Special Diets
Vegetarian friendly, Vegan options
Meals
Dinner, After-hours, Drinks
features
Details
CUISINES
Bar, International, Mediterranean
Special Diets
Vegetarian friendly, Vegan options
Meals
Dinner, After-hours, Drinks
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Street Parking, Valet Parking, Serves Alcohol, Full Bar, Wine and Beer, American Express, Mastercard, Visa, Cash Only, Free Wifi, Accepts Credit Cards, Table Service, Live Music, Waterfront
Contribute
4.5
7,002 reviews
Excellent
4,241
Very good
1,466
Average
704
Poor
298
Terrible
293
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Yannic S
2 contributions
Sept 2024 • couples
We had a few drinks here. First in the Sunsetbar and then in the Rockbar. The Rockbar impresses with its unique location and view. The extremely attentive and courteous waiter called Tude read our every wish from our lips so that we wanted for absolutely nothing. An absolute recommendation!
Written 19 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rock Bar AYANA
Thank you so much for your fantastic feedback!
We're thrilled to hear that you enjoyed your evening at both the Sunset Bar and the Rock Bar.
It’s wonderful to know that Tude provided you with attentive and courteous service, making sure your wishes were fulfilled.
We truly appreciate your recommendation and hope to welcome you back for another memorable experience soon!
Rock Bar Team
Written 12 October 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emma H
Makati237 contributions
Sept 2024 • couples
Perched dramatically on the cliffs of Jimbaran, Rock Bar Bali is a one-of-a-kind destination for anyone looking to experience the island’s legendary sunsets with a side of style. Part of the AYANA Resort, this iconic bar offers breathtaking, unobstructed views of the Indian Ocean and a vibe that’s as glamorous as it is laid-back. Whether you’re visiting for the first time or returning, Rock Bar leaves a lasting impression.
The experience begins with the journey to the bar itself. Accessible via a funicular that takes you down the cliffside, the descent builds anticipation as you catch glimpses of the shimmering water below. Once you arrive, you’re greeted by sleek, minimalist architecture that complements the natural beauty of the setting. There’s nothing quite like the feeling of sitting on the edge of a cliff, with waves crashing below and a sky that transforms into brilliant shades of pink and orange as the sun sets.
The drinks at Rock Bar are as impressive as the views. Their cocktail menu is creative and extensive, featuring signature drinks like the Rock My World, a refreshing mix of vodka, lychee, and citrus. For those who prefer something tropical, the Passion Mojito is a perfect choice, with fresh mint and passion fruit adding a Bali twist to the classic mojito. The bartenders are skilled and friendly, ensuring that your drink is perfectly crafted.
While Rock Bar is renowned for its drinks, the food menu should not be overlooked. With a selection of light bites and more substantial options, the dishes are ideal for sharing.
What sets Rock Bar apart is the overall experience. The combination of the stunning location, excellent service, and chilled-out tunes played by international DJs creates an unforgettable atmosphere. It’s a place to relax, soak in the beauty of Bali, and enjoy the island’s natural wonders in style. Arriving early is key if you want a prime spot for sunset, as the bar fills up quickly, especially during peak season. If you’ve not arrived by 4:30pm you will not get a front row seat for the sunset - this did involve sitting under rain umbrellas for a while to take shade from the intense sun.
In short, Rock Bar Bali is more than just a place for a drink—it’s a destination. Whether you’re celebrating a special occasion or simply want to indulge in one of the best views Bali has to offer, this cliffside bar is an essential part of any trip to the island. Expect breathtaking views, superb drinks, and a sunset experience you won’t forget.
Written 3 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Florence Rock Bar
Thank you for your wonderful review of Rock Bar Bali! We’re thrilled to hear that you enjoyed your experience with us, from the breathtaking views to the creative cocktails and delicious food.
We’re especially delighted that you appreciated the journey to our bar, as well as the ambiance created by our skilled bartenders and international DJs. Your description of the sunset and the overall experience beautifully captures what we aim to provide for our guests.
We also appreciate your advice about arriving early—those prime sunset spots are indeed highly sought after! We hope that you were able to relax and enjoy every moment by the cliffside.
Thank you for choosing to spend time with us at Rock Bar, and we can’t wait to welcome you back for another unforgettable evening. Whether it's another stunning sunset or celebrating a special occasion, we are here to make your visit memorable.
Warm regards,
Florence
Rock Bar Supervisor
Written 11 October 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
desi2832
Singapore636 contributions
Dec 2023 • friends
2 friends highly recommended this place and if you are staying around uluwatu i totally think you should give this place a try. I was staying in seminyak and took me 70 mins each way. The view is wonderful, the ocean breeze was constantly blowing so it was cool but certain sections were blocked so it was sometimes warm. Its quite an experience. If you are an outside guest please note you can only reserve from 730pm. I got there just before 6pm and tried my luck to catch the last bits of the sunset and they let me in. I believe it really depends on the crowd .
The scenery was good. The ambience nice. Service was wonderful from a lady Yanti. Special mention to her as she was so nice and courteous. My friend and i ordered lobster risotto, king prawn wrapped in fried noodles and seared scallops as well as their signature yuzu cocktails.
Sadly it began to rain at 7pm and there is no shelter but staff was handing out umbrellas lol. There are no umbrella stands.
Overall if i stayed so far away I wouldn't come again but in the future if i stayed at uluwatu area, i will make a trip.
Written 16 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AYANA Hotel
Thank you so much for your great feedback. It’s an honor that your experience has been positive while staying with us and that Rock Bar was able to meet your expectations. Your words regarding the food, atmosphere and the service means a lot and we thank you sincerely for recommending us. We hope we will see you again very soon. Rock Bar Team
Written 18 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Weisi
Singapore5 contributions
Oct 2024 • family
The Rock Bar has a unique location and view, but the service is way below the bar. We made the reservation 1 day in advance for the sunset, we’re told we need to be there at 5pm and wait 1 hour for the sunset, which is fine, but it was only during the sunset timing and after we ordered our food and drinks when we found out from the very strong cigar smell that the restaurant allocated us to smoking zone without informing us when we made the reservation one day ago, nor upon registration to the bar , nor when the waiter led us to our reserved seats. When we requested to change to non-smoking area, we were told the place is fully booked and there’s no chance to change. The waiter tried to force us to purchase their ridiculously overpriced dinner set at Rp 1,600,000 before 21% svc charge & tax, in order to move to non-smoking area, to make up for their mistake in not giving us any choice in either selecting the seating zones, nor to make a decision whether to come here for sunset dinner if there’re no seats available for reservation within no -smoking zone. After 3-4 request and complaints and request to speak to the bar manager, we were finally changed to a very bad table at the entrance of the bar, without any view and very crowded, and most importantly, it took them more than 30 minutes to resolve this issue, we wasted our valuable time trying to correct their mistakes and missed the entire sunset! This totally ruined our dinner and was a huge black spot to our Bali trip. We trusted Rock Bar with our last dinner in Bali and were completely disappointed and offended, not only by the mistake made during reservation, but more with the way their staff handled this situation and their intend to ask their customer to pay extra for something they didn’t do properly in the first place. Their lack of service, spirit and professionalism is a huge waste of our time and money, and ruined our last night in Bali. I don’t think Rock Bar cares for their customer experience any more.
Written 19 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ieuan e
1 contribution
Jun 2024 • couples
Shocking.
Paid 700,000 rupees just to get in, to be sat at a breakfast bar facing the bar staff, food came after a long time waiting, only to have half of our meal, the second half came over 20 minutes later, scallops were cold and chewy, pasta was also cold in places, the entertainment was horrendous the dj didn’t really play music just shouted screamed and swore on the mic repeatedly, obnoxious isn’t the word.
There was not one happy face in the whole place, took over 30 minutes for our bill to come and we just could not wait to leave,
Evening cost us 20000000 rupees and we didn’t even order drinks for 4 dishes of cold food and to listen to screaming,
Would never reccomend this to anyone by far our work experience in Bali, such a shame.
Contacted the staff to request a refund for just our entry fee as we ate and left and got ignored
Had better food and service in McDonald’s 😂
Written 15 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rock Bar AYANA
We sincerely apologize for your recent experience at Rock Bar. We strive to offer exceptional service and it’s clear we fell short during your visit. We take all feedback seriously and will address the issues you mentioned, from the quality of the food to the behavior of the DJ and the overall service.
We value your feedback and hope to have the opportunity to improve upon your experience.
Thank you for bringing this to our attention, and we deeply regret any inconvenience caused.
Written 26 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Venture32679113887
1 contribution
Dec 2024 • couples
We visited during the rainy season in December and booked a Greek dinner course, which was the worst dinner experience of my life. I thought it would be better not to make a reservation during the rainy season.
・On the day I visited, the weather was rainy and turbulent from the day, so it was not clear if the rock bar was open, but I went and it was open without any problems.
· However, the weather got worse and worse in the middle of eating the first appetizer of the course, and some people started voluntarily evacuating the Rock Bar. The waves got really rough and the whole floor of the restaurant started shaking, but the employees told us not to worry about it, because of the waves, and we just kept going.
· At the time the main dish came out, there were many large waves coming down near the table, but the dinner continued without any particular warning, and finally a very strong big wave came down on the table.
The customers who were there right away tried to escape, but they couldn't make it, and a couple of tables were damaged, the food was wiped out and the customers were all wet.
"-Perhaps the employee finally realized the extent of the situation when he saw this, and began to guide customers to ""sit at a table close to the land side."""
However, despite the fact that the water was dripping all over my body, I had zero concern for handing over towels and other items.
・At this point, I felt that if I left it to the employees to decide, I would be in serious danger, so I said, "Please bring towels to wipe your body first. I also wanted them to switch to restaurants and other places that were listed as being available in bad weather because I couldn't be here anymore," but they didn't respond, so I just got two table pads to wipe my body with. Probably because it's so far from the main building of the hotel, you can't even bring a towel.
-Afterward, despite already refusing, the main dish was forcibly brought back to the table, saying, "I've already made it."
To be honest, I was already so cold and unappetizing that I was anxious to leave as soon as possible, but it started raining heavily and soon the main dish was flooded and dinner was forced to end there.
・In the end, they arranged for me to take home the last dessert, but the paper bag I was given somehow contained the cake vertically instead of horizontally, and when I opened it at the hotel, everything collapsed without a trace.
・About 3000 yen for two fruit juices (which I couldn't drink, of course) I ordered besides the course I had reserved was charged perfectly.
It was a dinner we booked to commemorate our honeymoon, but in a way it was one we will never forget. It horrifies me to think that if the waves had been bigger, they could have washed away the whole body. I think the main premise is that the safety of the customers is ensured more than the atmosphere.
Automatically translated
Written 23 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rock Bar AYANA
お客様、貴重なご意見を頂き、誠にありがとうございます。この度のディナーが不快な経験となってしまったこと、深くお詫び申し上げます。
お客様がご指摘いただいた通り、天候が悪化する中でのご案内について、特にお客様の安全を最優先に考えるべきでした。波の影響により不安定な状態になり、そして最終的にその結果としてお客様に深刻な影響が及んでしまったことを、私たちは重く受け止めています。
また、スタッフの対応についても申し訳なく思っております。状況を適切に判断し、必要な配慮を行うべきでしたが、それができずにお客様にご不安を与えてしまったことを心よりお詫び申し上げます。体を拭くためのタオルをご用意できなかったこと、及び再度のメインディッシュの提供についても、大変配慮に欠けていたと認識しています。
最後に、せっかくの新婚旅行の記念ディナーがこのような結果になってしまったことを非常に残念に思います。お客様が次回の訪問時には、安心してお食事を楽しんでいただけるよう全力を尽くしてまいります。貴重なご意見を誠にありがとうございました。
Written 29 December 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pieter B
Desford777 contributions
Sept 2024 • family
We visited Rock Bar as we were staying at the Ayana resort and had read (on Trip Advisor) that this is “rated as one of the best hotel bars in the world” so expectations were therefore high. Fortunately, as hotel guests, we were able to book a table and skip the queues although there is a queue for the funicular that takes guests down to the bar. The alternative is to walk down but this may not be suitable for the elderly or infirm.
One of the big “sells” for Rock bar are the sunsets but what they don’t tell you is that the heat, hitting off the rocks, make it very uncomfortable for the hour prior to sunset. Also, staff have to hand out umbrellas to shield guests from the glare of the sun. In general, we found the service very slow and the food very overpriced for what you get. I am coeliac (so need gluten free food) and the choices are very very limited. The staff advised that certain dishes can be made gluten free but, in reality, all this meant was removing any sauce, thereby making the dishes very bland and really not worth what we had to pay. Also worth noting that Bali is well behind the times in terms of gluten free and there is NO gluten free beer available anywhere! If we come back to Bali we wouldn’t visit Rock Bar again.
Written 19 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
veritych1977
South Australia173 contributions
Jan 2025 • family
I booked several months ago yet was offered one of the least appealing tables for the view. $276 AUD for myself and 2 teen kids was outrageous. We bought a couple of entrees and mains to share, no alcoholic drinks in that price and really underwhelming flavours. $15 for a Mocktail plus tax that tasted like tinned peach juice. I paid a similar amount for exceptional food The Ritz Carlton Mandapa in Ubud which was worth the money. This was not of that quality whatsoever. Same price as the mocktail for a can of Coke Zero! Didn’t make sense. Had to ask twice for cutlery as food sat going cold.
Positives: the sunset Mother Nature put on. Polite staff though a bit forgetful perhaps because it was busy. Music was good.
Written 24 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rock Bar AYANA
Thank you for taking the time to share your feedback about your recent experience with us. I truly apologize for the disappointment you encountered during your visit. It's clear we fell short of providing the high-quality experience we strive for, and I appreciate you bringing these issues to our attention.
I understand that the table placement and the quality of food and drinks did not meet your expectations, especially given the price point. We aim to provide a memorable dining experience, and I regret that we did not deliver on that promise. Your comments regarding the mocktail and the service delays have been noted, and I will be sure to address them with our team to ensure improvements are made.
On a positive note, I'm glad to hear that you enjoyed the spectacular sunset and found our staff to be polite, even during a busy time.
We truly value your feedback as it helps us enhance our services. I hope you might consider giving us another chance in the future—we would love the opportunity to provide you with a far better experience that matches your expectations.
Thank you once again for your review, and we hope to welcome you back soon.
Best regards,
Rock Bar Team
Written 27 January 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve Choo
5 contributions
Nov 2024 • friends
The WORST experience we had in Bali. We came for dinner, checked in. We were sat in the lounge section instead of dinner. An hour later after we got ahold of a waiter they said we couldn’t order dinner there. They messed up and sat us in the wrong section. No apologies, they don’t even realize what they did. No remorse. Manager pretty much said sorry it happens. Be prepared to be treated like you don’t matter here. There are plenty of great places to eat in Bali. Don’t waste your time here!
Written 19 November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rock Bar AYANA
I want to sincerely apologize for the experience you had during your recent visit. It’s disheartening to hear that we let you down, especially regarding the seating arrangement and the lack of service you received.
I understand how frustrating it must be to have been placed in the wrong section, only to find out that you couldn’t order dinner. It’s unacceptable that our team did not properly address the situation or offer you a sincere apology. Your experience should never have felt dismissive, and I regret that we did not show you the level of care and attention you deserve.
Thank you for bringing this to our attention. Your feedback is vital for us to improve our service and ensure that this does not happen again in the future. We hope that you might consider giving us another chance to provide you with a much better experience.
Written 22 December 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beachordie
232 contributions
Sept 2023 • couples
We stayed at the hotel Rock Bar is a part of. This is the only activity we booked way in advance. It was our anniversary and we are looking forward to having dinner at sunset. The reality was it was so hot you had to put an umbrella up to keep the sun off of you until the sun was practically set. They put us at a table where you couldn’t see the sunset because it was blocked by their elevated bar. There were ants all over the ground and I had to put my shoes on top of my husband’s tennis shoes to keep the ants off of my feet. Some of the appetizers we ordered never came because the kitchen could not keep up. And just an FYI, they only serve appetizers at sunset. I would say this is one of those moments Instagram versus reality. Well, my cocktail was good nothing else about the experience was that great. I would never recommend. Shout out to the staff who were working hard and very pleasant even though the kitchen couldn’t keep up with the food, and everyone was melting in the sun.
Written 1 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KieraTin603
Danbury495 contributions
May 2024 • friends
What an experience from start to finish. Walking through the breathtaking gardens to the restaurant. Followed by the tram down to the restaurant where we sat on the water under perfect lighting with music playing. Food was expensive but excellent. Keep in mind there are very strict times for dinner they only give you an hour or two to eat but food comes out quickly.
Written 19 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rock Bar AYANA
Thank you so much for sharing your wonderful experience! We're thrilled to hear that you enjoyed the breathtaking gardens and the scenic tram ride to our restaurant. It sounds like you had a truly magical time with the ambiance, music, and views.
We're glad you found the food to be excellent, and we appreciate your understanding regarding the dining time limits. We strive to provide a seamless experience while ensuring that all our guests can enjoy their time with us. We hope to welcome you back soon for another memorable visit!
Warm Regards,
RockBar Team
Written 20 January 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bec
St Helens24 contributions
Dec 2023 • couples
Amazing landscape but very expensive bistro food (if your from the UK tasted like weather spoons)
£15 per person to get in, we did not find this a problem as the area is beautiful. (There was also a dj on this night as an event and you did also get a welcome drink)
We then had a minimum spend on food and drinks again we would not normally mind this however when the food isn’t great or service then you do.
Service was poor and slow, plenty of staff around so was unsure on why we had this experience. Felt like we was mithering staff for a drink. We was recommended by a few people to go here however they did visit a few years ago.
We had an option of tapas menu only and the food tasted microwaved.
We lasted a whole hour and 15 mins in here our driver was shocked when we told him we was ready to leave.
Maybe attending in the day time you’d get a better experience but for us it was very over rated I would stop for a drink only when the sunset is about.
Written 3 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AYANA Hotel
Dear Sir / Madam, we sincerely appreciate you taking the time to share your feedback with us. It is our goal to provide exceptional service at all times, and we acknowledge that this was not reflected in your experience. Rest assured that we are implementing necessary adjustments to prevent a similar occurrence from happening again in the future. Your valuable input aids us in enhancing our operations for better experiences moving forward. Rock Bar Team
Written 12 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shelby O
32 contributions
Oct 2023 • couples
Gorgeous place, stunning venue & great music but that’s about all…
We drove over 1hour from Seminyak to come but my expectations were shattered once the food was brought out. I ordered the lamb lion & my partner ordered the black cod, I got 4 dingy pieces of lamb (small enough for a child’s portion) & same with the cod. Both tasted ok but were nothing special, we left very disappointed. We ordered 2 small bottles of water coming up to £14 for the 2, the water was poured into a cup with ice but it tasted so strange like the glass hadn’t been washed after a cocktail or maybe the ice. After complaining to staff, we were told they would pass the message on to the chef & it would be better next time. Even after the bread we were both still hungry. We drove home & got McDonald’s on the way home! Wouldnt go back & definitely wouldn’t recommend.
Written 30 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AYANA Hotel
Dear Sir / Madam, We appreciate your feedback, which is of great value to us. We apologize sincerely for falling short of meeting your expectations and regret the inconvenience caused. Please be assured that our team is making every effort to rectify this issue promptly so as not to repeat it in the future. Rock Bar Team
Written 9 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
07Miri
11 contributions
Oct 2023 • couples
An unbelievable spot, nothing like we've ever been to before. Service was amazing, can't fault that, however the calamari rings were the worst we've ever had, tough & chewy, samosa was average, Greek beef was a complete waste of money, semi flavoured mince on a stick of what we thought was asparagus, but not, on a happy note the lamb loin was melt in your mouth delish.
Cocktails were very average & came in a regular drinking glass? One I couldn't even finish it was that bad, think it was called rockbili something like that & I never not finished a cocktail in my life !!
Something kept dropping from the trees above which was like a worm/ poo thing, got moved but was a very still night so not very pleasant & expensive night out !! Not the Bali experience we normally enjoy
Written 25 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AR
Success2 contributions
Nov 2023 • couples
I would not rate this place! We were seated at a table under a tree that dropped little green bits on the table all over your food, The service was slow. We asked for Sav Blanc to have with our dinner and they came back and said they didn’t have it only Chardonnay. Our dinner was dry, the fish and the chicken practically unedible and only slightly warm. My partners napkin was dirty with oil marks and food stuck to it. We left quite disappointed and paid the bill. On our way out they followed us and tried to tell us we hadn’t paid when we asked to confirm it they couldn’t prove it so we had to pay again and were told if the transaction came up doubled we would be refunded. Then security escorted us not only out of the restaurant but the actual hotel some 500 metres through the entire hotel grounds. No apologie or any offer of a discount for the mess up! I will never go there again!
Written 17 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AYANA Hotel
Dear Sir / Madam, we sincerely appreciate you taking the time to share your feedback with us. It is our goal to provide exceptional service at all times, and we acknowledge that this was not reflected in your experience. Rest assured that we are implementing necessary adjustments to prevent a similar occurrence from happening again in the future. Your valuable input aids us in enhancing our operations for better experiences moving forward. Rock Bar Team
Written 9 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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