Not sure where to begin but long story short, last night the staff was clueless. Some highlights below:-
1. Dhoklas dish which on special menu was lousy, hard as rock after one bit had to be returned. One the staff comes over to ask the...reason, which we told them why, then comes another one saying the dish had 12 pieces, you returned only 2-3. They when I lost it a bit to confirm 6-7 pieces were returned. Once this argument was over they confirmed we will not be billed and will give another dish of their choice as complimentary (Handavo which was hard as a rock 🤨).
1a :- they charged us for Dhoklas BTW.
2. We had some left over dessert and 1 piece of Handavo which we wanted to take back home. After waiting 7-8 minutes, were told they threw it out. I didn’t get the full name of the operations manager Kumar who wanted to make it right by reordering etc, given the experience we had we decline.
How can you offer such service when you charge arm and a leg for dishes. I suggest to have all your staff spend time at Swati to learn service 101.More