Sorry to say but very disappointed. Booked a table for 2 on the same day (Wednesday) at 9.30, GF birthday. Coya insisted for credit card deposit and 150 AED no show fee ( a little unusual given it was only 2 people and Wednesday night),...ok.. I show up in time but no table available…. So what we do? (I suppose they should have given me 150 AED to be fair..…) Wait a bit, then as if it was perfectly normal and without saying anything the hostess walks us not to the restaurant room, but to their lounge where people were smoking CIGARS and show us a lounge table (no dinner table). We rejected it and came back to the entrance. Wait a bit, eventually a table came out… (so there was a table afterall…). I realize that Covid social distancing rules are taking a tall on F&B businesses but personally I considered it a lack of respect. They didn’t say they were sorry, they didn’t offer a drink during the wait. Food was good, but when you go to a top level restaurant that charges top prices you expect “the experience” not this. Sorry to say. Customer trust lost.More

Unfortunately my experience was not what I expected. We arrived at 7:38pm and our reservation was at 7:30pm. After much looking at a screen and switching things around, we were escorted to a room as you enter on the right. Only one table was occupied...in what turned out to be a members room. No atmosfere, but we were told we could still have the “ Coya experience” there. Eventually half an hour late, and no explanation given, we were graced with a table at the main restaurant. By the time we ordered it was 8.30pm and food arrived all at once. True, it is for sharing but we had twelve different plates in one go at one stage. It was so obvious they wanted the table back by 9:30 as per our slot. We ate quickly and all party of three ended up with indigestion. Also one of our party was Coeliac and needs to eat gluten free which was acknowledged. However I was very sick and still am the day after, so not sure if the due care was taken in the kitchen to avoid cross contamination. Service is very average, we poured our own drinks and the table was left unattended for long periods of time. It could have been bad luck but I will not be returning. I will say that Amazonico ticked all the boxes instead and I have already made a new reservation there!More

I book last Thursday to celebrate my wife’s birthday. 2 tables for 12 people at 9:15 pm. I arrived 9:08 when my 2 tables were not yet ready. One table became ready at 09:23 where the manager told me that the other table still busy...and guests still having their dessert and will be ready within 10 minutes. It was ok as my friend still on the way as they were coming from Abu Dhabi. They arrived at 10 and we started ordering and enjoying the night, when suddenly a lady came telling me that I have to leave within 15 minutes before 11:15 pm. I told her that my main course not yet served and even we didn’t blow the candles for my wife’s birthday. She told me not our issue, we have to receive back both tables by 11:15. I illustrated that we received the tables 09:23-09:35, so at least give us more 15 minutes till we order the dessert and celebrate, she totally refused. I spoke to the manager that People before me left 15 -20 minutes late, so why taken from my time, he told me it was rude from them and can’t do nothing. I told them you ruined my wife’s day and I will leave but with a bad review when they started to bring the manager and asked me to order a dessert and they will serve it immediately where I totally refused asking for the bill to leave. Then he mentioned that there are few tables available where he can manage and give us sometime to celebrate. One the worst memories for my wife’s birthday celebrations, never repeated nor recommend it to anyone.More