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El Cid Restaurant

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Seafood, International, Contemporary
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Ave. Santa Maria 1742, Providencia | Sheraton Santiago Hotel & Convention Center, Santiago, Chile
2 233 5000
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80 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Perth, Australia
Level Contributor
333 reviews
158 restaurant reviews
common_n_restaurant_reviews_1bd8 187 helpful votes
Reviewed 4 March 2017

Service was appalling. Food took forever to arrive. We were late to a conference as a result of the 1.5 hour wait for dreadful food. Catch a taxi to Plaza de Armas and enjoy non pretentious great tasting food, instead.

Helpful?
Thank Gabriel11
Stowmarket, United Kingdom
Level Contributor
320 reviews
115 restaurant reviews
common_n_restaurant_reviews_1bd8 127 helpful votes
Reviewed 6 February 2017

We ate here on the night of our return from an Antarctic cruise. The hotel was quite full and the restaurant had clearly been caught on the hop but the solution is simple.Stop taking bookings if you realise you cant cope! Our booking was accepted at 7.15 but we would happily have gone over the courtyard to he other restaurant... More 

Helpful?
Thank sheilallan
Riehen, Switzerland
Level Contributor
18 reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 21 January 2017

Excellent food and wines served in a good ambiance by very well trained staff. While in Santiago, we dined 3 times at 'El Cid' - this restaurant deserves the top rating!

Helpful?
Thank Mark M
edison
Level Contributor
105 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
Reviewed 21 January 2017

I had a business dinner at El Cid's while staying at the Tower. In short, it was excellent. Well prepared, interesting good with good service. It's wonderful to have the option to sit outside with a view of a very pleasant pool.

Helpful?
Thank richard l
Toronto, Canada
Level Contributor
3 reviews
Reviewed 9 January 2017 via mobile

Very good ambiance, excellent food and very good service! If you visit Santiago this is the restaurant to go!

Helpful?
Thank Humberto R
US
Level Contributor
204 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
Reviewed 17 November 2016

Had dinner here with a group of 5 friends. We had a quiet dinner with very good food. We experienced impeccable service driven by waiters who anticipated your every need without swarming over you. We were not VIPs by any stretch, yet the chef send complimentary starters and desserts! The waiters had no problem at all splitting our check individually... More 

Helpful?
Thank pickybiz
Johannesburg
Level Contributor
47 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 8 October 2016 via mobile

Deliciously, beautifully plated food, fine dining experience. The fish dishes are my favorite. If you stay in the Sheraton Santiago, eat at least one dinner in, you shall be pleasantly surprised. I would not go there necessarily else, but if you stay there why not!

Helpful?
Thank johanita1969
Minnesota
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 3 October 2016 via mobile

The food its ok, very varied, up to the Sheraton or any high hotel, but certainly what made the difference was a lady called MACARENA Lannaro, very worried about customers and their needs, responded very kind to us all our doubts and gave us a map of the city, was a very important part our visit in Santiago, definitely the... More 

Helpful?
1 Thank OctaviaGriffin
British Columbia, Canada
Level Contributor
67 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
Reviewed 20 September 2016

I won't be dining often at El Cid as the experience made quite a hole in my wallet, but it was worth every Peso. The setting looking out over the beautiful pool and patio set the scene for a scrumptious meal. We shared a Tiger Prawn appetizer and a Caesar salad. Her main was a home-made pasta and mine was... More 

Helpful?
Thank RizhaoBob
Colorado Springs, Colorado
Level Contributor
310 reviews
237 restaurant reviews
common_n_restaurant_reviews_1bd8 132 helpful votes
Reviewed 3 April 2016

Enjoyed El Cid twice, once a three-star experience and once a five-star experience. First meal was a dinner of lovely appetizer and ceasar salad, followed by a tough and overdone "wagyu" bone-in ribeye steak. The meat was tough and overcooked, stringy and chewy and in no way a "wagyu" product. But service and wine pairings great. Second night was a... More 

Helpful?
Thank Holokauahi

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Cuisine
Seafood, International, Contemporary
Meals
Dinner, Breakfast, Lunch, After-hours
Restaurant features
Wheelchair Accessible, Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Validated Parking, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Cash Only, Free Wifi, Highchairs Available
Good for
Child-friendly, Romantic, Business meetings
Location and Contact Information
  • Address: Ave. Santa Maria 1742, Providencia | Sheraton Santiago Hotel & Convention Center, Santiago, Chile
  • Location: South America  >  Chile  >  Santiago Metropolitan Region  >  Santiago
  • Phone Number: 2 233 5000

Questions & Answers

Questions? Get answers from El Cid Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?