I visited the outlet at Terminal 4 upon my arrival back to Singapore on a Saturday night. As this was the closest to the arrival gate and it was the least crowded of all the eateries that I entered into the country, I dropped by...with my siblings for a light dinner before heading home.
The restaurant was not very busy and there were at least 3 staff behind the counter - most seemed to be modelling than doing work. There were a few empty tables but they were not cleared. We had to clear the table ourselves instead.
When I make my order, I asked what is the difference between the fresh orange juice and a cordial. I was told that fresh orange juice meant it will be pressed on the spot while a cordial is a bottled orange juice. I emphasized at least twice if it will be pressed on the spot, and the cashier started looking frustrated and in an irritated voice confirmed my statement.
After making the necessary payment via my credit card, I was shock to see that I was given a bottled orange juice and the cashier claimed it is what she was referring. English may not be my mother tongue, but with me emphasizing my question at least once if the juice will be "pressed on the spot" and she confirmed it, it was a clear obvious case of unethical business dealings.
This is not the worse. When I insisted to cancel the order of the "freshly squeezed" orange juice to a cordial one, the cashier's instant reply is that they are not allowed to cancel. Despite me telling the cashier this should not be the case, she stand by what she had claimed. I had to request for the manager to assist.
Unfortunately, the manager of the outlet seemed to be ill-educated with the system as instead of cancelling, she charged me for the corrected transaction. In the end, I paid for one bogus meal and another that I actually consumed and on top of this, was given humiliating treatment of the staff gazing and starring hard at me.
I will never go to any Paris Baguette outlet here in Singapore and maybe overseas as my feedback to the organization was not answered.
I am now in the process of approaching the Singapore authority as it is not about the money I have paid but the principle behind this entire situation, and especially since they also collected unauthorized GST since the first transaction is illegal.More