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Orchard Road
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391 Orchard Road #03-16 | Ngee Ann City, Singapore 238873, Singapore
+65 6836 5932
09:00 - 21:00
Open now
See all hours
Mon - Fri 09:30 - 21:30
Sat - Sun 09:00 - 21:00
More Info
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247 Reviews from our TripAdvisor Community

Traveller rating
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Showing 222: English reviews
Level Contributor
290 reviews
183 restaurant reviews
common_n_restaurant_reviews_1bd8 120 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

Looking for a coffee and sat here. I was prepared to pay $6 for a coffee and while we were there saw lovely smoked salmon baguettes for $7 so ordered two. When we received the bill those same baguettes were charged at $15 each plus 10%service plus GST. We questioned the cost and we were told that the prices in... More 

Thank coralhill
Level Contributor
7 reviews
2 of 5 bubbles Reviewed 3 weeks ago via mobile

Food was average at best. Chocolate tart was the only decent thing. Iced coffee was comparable to Nescafé 3in1 coffee. Won't return again

Thank Jun Hui K
Singapore, null, Singapore
Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago via mobile

Went for late lunch around 4pm in the afternoon. Only about 4 tables including us. Lady Staff who sat us looks really "not in the mood today". But I looked past that since this is the norm in Singapore these days. The male staff serving our table simply made me felt like I was dining in a funeral parlor. Avoided... More 

Thank JamesLee0031
London, United Kingdom
Level Contributor
23 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

for orchard road this place falls somewhere between the cheap eat/moderately priced and is high on quality. pastries a must and its one of the few places you can buy proper bread in Singapore, lacks in ambience as well, its in a shopping mall.

Thank Daniela Z
Level Contributor
30 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 12 January 2017 via mobile

Too much pretense! Service took ages, and the quality of simple breakfast was not good. To add insult to injury the coffee is really bad! It looks nice, but avoid; the are so many good breakfast places to go to as alternative.

Thank Reinsan
Level Contributor
207 reviews
107 restaurant reviews
common_n_restaurant_reviews_1bd8 123 helpful votes
3 of 5 bubbles Reviewed 10 January 2017

We ate at Paul in the Ngee Ann City complex on two occasions. The food was surprisingly good for a shopping mall restaurant. We shared a baguette with chicken and salad, with excellent fruit smoothies to drink. The desserts were also very good. However, the staff at the restaurant seem to be run off their feet, even mid afternoon. Whether... More 

Thank BoffinChemist
Level Contributor
22 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 3 January 2017

Got a coffee and some dessert, it was pretty average and very pricey for what it was. Coffee was mediocre and cakes were nothing fantastic. Good ambiance and service but food served was just boring.

Thank leonard c
Luanda, Angola
Level Contributor
173 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 105 helpful votes
2 of 5 bubbles Reviewed 2 January 2017 via mobile

The pros : classical Paul products The cons : is there someone managing this restaurant ? All staff seem to be running around without any coordination. Tables aren't cleared quickly, causing people to queue even with tables available (albeit not clean). Delivery after order is erratic at best, water was delivered after main dish was eaten !

Thank Olivier B
New York
Level Contributor
232 reviews
173 restaurant reviews
common_n_restaurant_reviews_1bd8 102 helpful votes
1 of 5 bubbles Reviewed 1 January 2017

This local franchise of the ubiquitous French chain is truly horrendous. Known in France for reliable quality fare, here the brand is going to hell. Firstly, the service is slow and gives new meaning to the word inattentive. A table next to us was heard speculating if they should just leave without paying because getting a bill was taking so... More 

Thank Peter R
Zurich, Switzerland
Level Contributor
138 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed 1 January 2017

Busy, understaffed, SLOW service.....the coffee was off, the meringues were hard and SOGGY, the matcha frappe was oversweet and odd, and you have to ASK, and ASK for a glass of water. Food does not show and any questioning is answered...you are in the queue. Indeed.Try somewhere else. The promise of standards like Paul elsewhere is...where?

Thank victoria c

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    3.5 of 5 bubbles
French, Cafe, European
Breakfast, Brunch, Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Open Hours
09:00 - 21:00
09:30 - 21:30
09:30 - 21:30
09:30 - 21:30
09:30 - 21:30
09:30 - 21:30
09:00 - 21:00
Location and Contact Information
  • Address: 391 Orchard Road #03-16 | Ngee Ann City, Singapore 238873, Singapore
  • Location: Asia  >  Singapore  >  Singapore>  > Orchard Road
  • Neighbourhood: Orchard Road
  • Phone Number: +65 6836 5932

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Paul and other visitors
2 questions
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over a year ago

See all questions (2)

Questions? Get answers from Paul staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood