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Ratings and reviews

#165 of 3,978 Asian in Singapore
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Indian, Asian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, After-hours
View all details
meals, features
Reviews (576)
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568 results
Traveller rating
213
222
75
33
25
Traveller type
Time of year
LanguageEnglish
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Traveller rating
213
222
75
33
25
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Reviewed 3 weeks ago

Good food and always managed to meet our dietary requirements. Very good friendly service from Nalini from Singapore.

Date of visit: May 2022
Helpful?
Reviewed 15 April 2022 via mobile

Came back after 3 years. The hygiene and service levels have drastically reduced. The chutney had a white layer over it which looked fungal and the other jar had food stuck to it. The cold coffee was served in a mug which had milk stuck...to its bottom. The staff did not even bother to clean the outside of the jar before serving. Food was average.More

Date of visit: April 2022
Helpful?1  
Reviewed 4 January 2022

The food was average, the prices are a little bit high for this type of food and type of restaurant. The lady who cleaned the table has also handled food ( without washing her hands or using a sanitizer ) which is disgusting. They need...counseling in food handling and table manners.More

Date of visit: January 2022
Helpful?
Reviewed 7 December 2021

Absolutely disgusting service and treatment by staff. Their blatant racism persevered over professionalism. The female server refused to take our tables order and the male server skipped over a few members of our group while taking orders. They should be ashamed.

Date of visit: December 2021
Helpful?
Reviewed 4 November 2021 via mobile

Horrible experience with rude staff that ultimately led to me not receiving my order. On Diwali, I ordered using Grab Pick up for my entire family including my 2 year old daughter and elderly in laws. The order was accepted and shown to be in...the kitchen with the order showing to be ready for 1.10pm. We arrived a few minutes early and waited for the order to be shown as ready to be collected on the app. At 1.10pm, it did, so we proceeded to the counter to be greeted by a rude and curt lady asking what we wanted. My wife showed the order number on the app and she responded that the order was not even accepted by them. My wife explained that it showed as order is in kitchen and then order is ready but they pretty much ignored us saying that they are too busy! I contacted Grab to see what the issue was, and when they attempted to reach out to Kailash Parbat, they did not answer the phone. The recourse? Order is cancelled and a S$3 refund was offered by Grab. That's not even as much as my transport cost me and does not resolve the issue of where I am supposed to get the food from. Kailash Parbat staff? They continued to ignore us and their phones! I understand that it is Diwali and potentially the busiest day of their year, but simple customer service and being prepared would go a long way! Acknowledgingly, with the current COVID safety measures, orders from Grab and similar food delivery apps are going to be the norm, so ensuring that the phones are manned is paramount. I would have at least expected the restaurant to suggest that they could look at the order and prepare it then due to a mistake by their service provider. And Grab should be ashamed of themselves for such an insulting appeasement offer after acknowledging the time, effort and money spent on going to the restaurant and waiting just to leave with nothing. For Kailash Parbat - as was obvious, they have no care for their customers and blame Grab systems but don't take any accountability when a customer has come to pick up an order, rather ignore them. For Grab - blame Kailash Parbat for not answering their phone, and then blame them again for device potentially being faulty but don't take any accountability. For the customer (me) - having pre-paid S$120 for a meal, wasting my time to get it, leaving hungry people at home on a religious day for me, to be passed all the blame by Kailash Parbat and Grab, and running around at 2.15pm trying to find somewhere to eat. Thank you Kailash Parbat and Grab for showing that money matters more than customer service!More

Date of visit: November 2021
Helpful?2  
Reviewed 12 September 2021 via mobile

The quantity and the quality is too bad. Lost its charm no point spending any money here. Lame pav bhaji, potato and tomato Puree with pavbhaji masala, bambaiya dhai puri was like sweetest lassi filled puri. Ordered platter was worst. Never had such experience before....Ordered veg momo was not even cooked. I guess time to look for other places.More

Date of visit: September 2021
Helpful?1  
Reviewed 18 August 2021

Served outside packaged food, when confronted… claim shortage of staff ! Could have told upfront when I was ordering.

Date of visit: August 2021
Helpful?
Reviewed 10 July 2021

They are famous for unprofessional customer service. They dont inform the delay of the delivery and no one bothers to call. We have to call and chase them to know the status of the food. I recently placed an order overnight for the next day...delivery, inspite of them having more than 15 hours of prep time they couldnt deliver the food on time and they absolutely dont want to take ownership for the delay saying it is not our problemMore

Date of visit: July 2021
Helpful?1  
Reviewed 9 May 2021

We were totally new to this kind of Indian food, and were hesitant to try at first. But the warm and super welcoming service, made us take the plunge! And it was so worth it. We felt like tourists in our own country, and the...whole experience was very enjoyable! The staff taught us how to eat certain foods, explained some of the ingredients, and even specially made custom versions of dishes that my wife couldn’t take (she can’t eat chili). I have never experienced such homely attentiveness in a restaurant ever. Definitely will return, and bring my friends and family too!More

Date of visit: May 2021
Helpful?
Reviewed 1 May 2021

Ordered chole bhature and found glass like piece in the chhole.. cleanliness and safety both compromised.. never going to come back

Date of visit: May 2021
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Questions & Answers
Ask a question
beethova
12 September 2018|
AnswerShow all 11 answers
Response from Krishnamachari S | Reviewed this property |
Drinks are not served at Kailash parbhat. Try Khansama opposite to Kailash parbhat restaurant on Serangoon road
0
Votes
bbbch
7 July 2016|
Answer
Response from Pramod J | Reviewed this property |
Yes. Also they do home delivery, if in quantity.
1
Vote
bbbch
7 July 2016|
AnswerShow all 11 answers
Response from 169azizt | Reviewed this property |
Not sure for breakfast, but the ala carte menu works out to about $SG25 per pax. if you order one dish meals the Bhattura 2 pieces, with channa is about $10. If you are looking for budget Thali sets that are tasty explore... More
3
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Frequently Asked Questions about Kailash Parbat

Yes, Kailash Parbat offers takeaway services.

Yes, Kailash Parbat offers delivery services.

Kailash Parbat is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3.5