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SHANG PALACE

#132 of 6,898 Restaurants in Jakarta
Certificate of Excellence
₹₹₹₹
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Jln. Jend, Sudirman Kav. 1 | Shangri-la Jakarta, Lower Lobby (1), Kota BNI., Jakarta, Indonesia (Formerly SHANGHAI PALACE)
+62 21 29399562
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64 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Mumbai, India
Level Contributor
24 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 19 July 2016

Shang Palace, the Chinese restaurant situated in Shangri-La, Jakarta is a delight to dine in. I enjoyed lunch and dinner on two occasions and came back very happy. The staff is very courteous and one didn't have to wait long for the ordered dishes to materialise. When a fried egg atop a dish of noodles was mistakenly delivered with scrambled... More 

Helpful?
Thank sidsu
SLJDMM, General Manager at SHANG PALACE, responded to this review

Dear sidsu, I am glad to know that you had a delightful dining experience at Shang Palace. I would like to inform you that the restaurant is currently closed for renovation and will be open again by the end of the year with a fresh new concept. We look forward to welcoming you in the future with our new restaurant.... More 

Jakarta, Indonesia
Level Contributor
66 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 17 July 2016 via mobile

A quite restaurant considering the price point. None of the dishes are below rp.130,000. Try the bbq pork( the best in town), kungpao chicken, roast pork, steamed fish, and sweet and sour soup with lobster.

Helpful?
Thank jokochen
SLJDMM, General Manager at SHANG PALACE, responded to this review

Dear jokochen, I am happy to know that you’ve enjoyed Shang Palace’s dishes. I would like to inform you that the restaurant is currently closed for renovation and will return by the end of the year with a fresh new concept. We look forward to delight you again with our new restaurant. With Best Regards, Juergen Doerr General Manager More 

Jakarta, Indonesia
Level Contributor
60 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 15 July 2016

As a restaurant in a 5-star Hotel, they provide a high class service from a group of active/agile staffs. We came during the Sunday brunch time, but the occupancy was about half of the capacity. The dimsum itself tastes a bit on the standard side, with a good amount of varieties. While the small section of desserts become the highlight... More 

Helpful?
Thank YapDenny
SLJDMM, General Manager at SHANG PALACE, responded to this review

Dear YapDenny, I am pleased to know that Shang Palace’s dessert options and our colleagues’ service has made your brunch enjoyable. Your feedback regarding the dim sum is truly appreciated. As Shang Palace is currently closed for renovation and will be open by the end of the year with a new concept, your feedback will surely be taken for the... More 

jakarta
Level Contributor
24 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 June 2016 via mobile

I went there with my college and found superb atmosphere. Try family sharing style with round table. The food was super amazingly delicious. And do not forget to try the mango pudding, chef's chai secret recipe. You will be falling in love. Psst.. This restaurant will be renovate after ramadhan (end of July 2016). So, just be there make online... More 

Helpful?
Thank watanuki
SLJDMM, General Manager at SHANG PALACE, responded to this review

Dear watanuki, Thank you for the kind words. I am thrilled to know that you and your colleagues had an excellent dining experience at Shang Palace. Your compliment will be shared with Chef Christopher Chai and his team who will appreciate the recognition. Shang Palace is planned to be renovated after Ramadhan. So stay tuned for more updates and surprises... More 

Level Contributor
93 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 23 May 2016

A most exceptional Chinese restaurant with a flexible approach to creating vegetarian versions of classic dishes. The vegetarian sweet and sour chicken is to-die-for! Simply marvelous, an experience well worth the visit. Shang Palace sets the standard, and it's extremely high.

Helpful?
Thank Tryitoutnow
SLJDMM, General Manager at SHANG PALACE, responded to this review

Dear Tryitoutnow, I am delighted to know that Shang Palace’s vegetarian options, especially the vegetarian sweet and sour chicken has made your dining experience excellent. We look forward to delight you again on your next visit. With Best Regards, Juergen Doerr General Manager More 

Level Contributor
3 reviews
3 restaurant reviews
4 of 5 bubbles Reviewed 16 May 2016 via mobile

The interior design of this restaurant is all red which represents Chinese people and culture. The food is not so good. But they have great black pepper beef, shrimp, and fried rice.

Helpful?
Thank Ardy P
SLJDMM, General Manager at SHANG PALACE, responded to this review

Dear Ardy P, I am glad to know that you enjoyed Shang Palace's black pepper beef, shrimp and fried rice. However, I am disappointed to know that some of our menu did not meet your expectation. I would appreciate if you could share with me which specific menu that was not up to your taste and how we can improve.... More 

Level Contributor
3 reviews
5 of 5 bubbles Reviewed 11 May 2016

This restaurant served Chinese food. I love the taste.. The interior design also cozy. Feels like in china hehehe.

Helpful?
Thank Indrie S
SLJDMM, General Manager at SHANG PALACE, responded to this review

Dear Indrie S, I am delighted to know that you enjoyed Shang Palace's food and ambience. We look forward to welcoming you back in the near future. With Best Regards, Juergen Doerr General Manager More 

Eugene, Oregon
Level Contributor
66 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 23 April 2016

I stay at the Jakarta Shangri-La 2+ weeks per year for work and the Shang Palace is one of the main reason. The staff all know me and greet me by name and at this point I don't have to review the menu to order, Novi just brings me all my favorites. The staff is great and the food is... More 

Helpful?
1 Thank Patrick97401
SLJDMM, General Manager at SHANG PALACE, responded to this review

Dear Patrick97401, First of all, thank you for making Shangri-La Hotel, Jakarta as your hotel of choice for your business trip to the city. I am proud to know that Shang Palace's product and service never fails to impress you. Thank you for highlighting our colleagues' effort, especially Novi, to make your dining experience excellent. They will be happy to... More 

Level Contributor
3 reviews
4 of 5 bubbles Reviewed 11 January 2016

During our stay at Shang ri La, we also indulge ourselves with family dinner at shang palace. The food was great.. it was almost perfect... price wise its reasonable... 1.2m for 6 adults and 2 kids is definitely ok. Drinks is a bit pricey, but we will definitely be back when we visit Shang Ri La this year.

Helpful?
Thank Andi S
SLJDMM, Resident Manager at SHANG PALACE, responded to this review

Dear Andi S, I am delighted to learn that Shang Palace's overall product has made your family's dining experience excellent. Your compliment will be shared with Shang Palace Chef, Christopher Chai, who will be happy to read them. Your feedback regarding the beverage price is well noted and has been shared with our respective managers for consideration. Thank you for... More 

Jakarta, Indonesia
Level Contributor
21 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 28 December 2015

They have so many items in their menu. It is good, but it can be very confusing. For the taste is just so so, If not mediocre. Most of the waitress and waitresses are quite senior (age wise), yet they are not as friendly as their younger counterparts in other restaurants. Fortunately, the ambiance is heartening..

Review collected in partnership with EZTABLE.com

Helpful?
Thank Yorv9
SLJDMM, General Manager at SHANG PALACE, responded to this review

Dear Yorv9, Thank you for sharing your experience on TripAdvisor. I do regret that Shang Palace's overall product and service did not meet your expectation and has made your dining experience less than perfect. Your feedback is truly appreciated and have been shared to our respective managers for improvement. Kindly contact me at juergen.doerr@shangri-la.com should you wish to discuss this... More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Chinese, Asian
Meals
Lunch, Dinner, Brunch
Restaurant features
Reservations, Seating, Waitstaff, Serves Alcohol, Buffet, Private Dining, Wheelchair Accessible
Good for
Groups, Business meetings, Child-friendly
Location and Contact Information
  • Address: Jln. Jend, Sudirman Kav. 1 | Shangri-la Jakarta, Lower Lobby (1), Kota BNI., Jakarta, Indonesia (Formerly SHANGHAI PALACE)
  • Location: Asia  >  Indonesia  >  Java  >  Jakarta
  • Phone Number: +62 21 29399562
Description
An advocate of the fragrance of Chinese culture, Shangri-La’s signature restaurant Shang Palace showcases traditional Cantonese cuisine and provincial specialties in an elegant and tranquil setting.

Questions & Answers

Questions? Get answers from SHANG PALACE staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?