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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Fast food
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner
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meals, features, about
Reviews (357)
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347 results
Traveller rating
224
80
21
12
10
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LanguageEnglish
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Traveller rating
224
80
21
12
10
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All reviews chocolate cake beef fries salad burger sandwiches fast food drive thru order gravy
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Reviewed 19 July 2021

The drive thru service was wonderful, staff was friendly and our order was packed correctly. We enjoyed our sausage combo and burgers. Everything was tasty.

Date of visit: July 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 May 2021 via mobile

We get Portillo’s about every other month. The food is very reliable a d tasty. I like the beef and mozzarella sandwich. They dip the sandwiches in a light oily/watery broth they call gravy. You can ask for “no dip” which I do. The fries...are really good. The menu is quite large and you can get salads, Italian, burgers, etc. the chocolate cake is delicious! And they serve beer and wine. Very good fast food.More

Date of visit: April 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 April 2021

I absolutely love the portabella mushroom sandwiches so absolutely delicious, had it with my mom and our friend loves them too. I am not a hot dog fan, but the vegetarian sandwiches are awesome.

Date of visit: February 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 18 December 2020

12/14/20 First time ordered by phone to pick up. It will be last. Ordered chilly cheese hot dog with no onion. Came loaded with onion. Ordered hot dog with everything and extra pickle see picture of hotdog with everything.

Date of visit: December 2020
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Reviewed 1 November 2020

Worst freaking service.. today 11-1-20 was in line after paying for my meal 50 minutes. After 15 minutes we noticed everyone behind us where getting there meals except us. When we asked what was taking so long the young kid went to check on it...the staff inside told him it was getting prepared this went on for another 20 minutes. After that they told us to park on #3 that the manager will be out shortly that took another 10 minutes. When he finally came out he refused to give us his name and told us that they gave our meal to other people that he was sorry. I asked for a refund and he went back inside. After another 5 minutes he came out and told us I made it especially for you and it’s fresh so no refund. Seriously what kind of customer service is that. I ended throwing the food away.. I don’t know what he could have done to it. How long does 2 hotdogs a large fries and a medium sprite, take to make.More

Date of visit: November 2020
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Reviewed 26 October 2020

My family loves Portillos and we regularly frequent 5 different ones in our area. Tonight's experience rates a *0* out of 10 and this is the third time in 6 months that we've had a similar experience. Until this entire management and staff are retrained...we will NOT be returning to this location and will be actively discouraging others from going her. I placed a "pick up via drive through" order for 2 salads, one standard, one customized online aroung 4:45 for 5:30 pick-up. The order was accepted. We arrived at the location at 5:40. This is when the nightmare experience began. It took 20+ minutes just to get into the line for drive-thru/pickup and have our order taken - reminder - this was a pre-order.. It took another 20+ minutes to make our way to the drive-up window at which point the order was 50 minutes late and the food SHOULD have been sitting there. But no. Another 10 minutes before we were given our order, which was WRONG, the receipt showed the customization but neither salad was customized. Another 10 minutes and our originally ordered salads showed up. So 70 minutes after our meal was supposed to be picked up, we finally got it after sitting 20 minutes AT the drive-up window. Observations: The outside "running crew" was running their tails off, but no food was coming out of the kitchen. They spent 3X more time waiting for food than taking it to cars. Facilitation was non-existent. 25-30% of all orders required a second or third trip to get the order right Managers Mike and Maria were working delivery and order taking stations instead of making sure that the maximum amount of food was being generated and orders being fulfilled correctly. The inside team was short-handed, but food was still coming out at 1/3 to 1/2 the expected rate. At no time did management show leadership in throttling demand, slimming down the menu, setting expectations, or setting priorities. Two requests on our behalf to talk with management were called in and ignored by the managers. (BTW - THAT is the reason that this is also being posted to TripAdvisor) The food-prep employees that *I* observed from the drive-up window demonstrated NO sense of urgency, speed, concern, or care about getting things right. The young man facilitating the Drive-up took the food he was handed, never checked the order, slammed it down for the runners to deliver and then yelled at them and food prep when the order wasn't right. Why weren't the runners provided with carts to handle delivery to cars of more than one order at a time? If short-handed, why weren't several methods of food delivery shut down, so that a single prioritized line could be served and/or and menu slimmed down (your other locations seem to get this). Why were delivery times online not being moderated to provide accurate information? What I expect from Portillo's is a simple offering, executed incredibly well. What I got tonight from this Portillo's was an overly complex offering, provided in a haphazard manner, with no leadership or care by the employees and managers. I understood how this could happen early on during the Covid-19 restart, I CANNOT understand how this can still be happening.More

Date of visit: October 2020
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Reviewed 26 September 2020 via mobile

This place was very crowded but they handled it well. All the staff wore masks. The line moved quickly. And the hot dogs and fries were very good. They did mess up my order a bit.

Date of visit: September 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 8 August 2020 via mobile

Had the chopped salad and we split a breaded chicken club sandwich. They were both amazing! Great bang for your buck. They aim to please. No brainer if you want an exceptionally clean restaurant along with great service.

Date of visit: August 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 March 2020

Can't eat the buns (keto) but love the dogs and salads. But the wait makes me crazy! The chain has competition but the dogs are still some of the best in the burbs.

Date of visit: February 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 February 2020

they work their employees to death, so the quality suffers. I guess thats the way it goes, it just used to be quality.

Date of visit: February 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Frequently Asked Questions about Portillo's Hot Dogs

Yes, Portillo's Hot Dogs offers takeaway services.

Portillo's Hot Dogs is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4