We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Potbelly Sandwich Works

Certificate of Excellence
Downtown / Chinatown
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
555 12th St NW, Ste LBBY, Washington DC, DC 20004-1200
+1 202-347-7100
Website
Today
10:00 - 19:00
Closed now
See all hours
Hours:
Mon - Fri 10:00 - 19:00
Sat - Sun 11:00 - 18:00
More Info
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

83 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 79: English reviews
Hamburg, Germany
Level Contributor
33 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

Good sandwiches, not a lot of selection though. Service is fast, efficient and friendly. Pretty busy at lunchtime.....

Helpful?
Thank koernerkay
Nashville, Tennessee
Level Contributor
22 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 14 February 2017

We happened on this sandwich shop after being in Washington, DC, traveling from 3 a.m. and then standing for many hours, to see our first Inauguration. While I must say that everyone should attend at least one in their lifetimes, no matter who is elected, we were told not to bring in anything like food, water, umbrellas, selfie-sticks -- it... More 

Helpful?
Thank KatrinaNeylon
Bismarck, North Dakota
Level Contributor
201 reviews
102 restaurant reviews
common_n_restaurant_reviews_1bd8 75 helpful votes
Reviewed 21 January 2017 via mobile

Our first visit to this franchise. Excellent sandwich selections and choice of bread. The "A Wreck" was very good.

Helpful?
Thank Elizabeth G
Greensboro, North Carolina
Level Contributor
142 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
Reviewed 20 July 2016

Wishing later I had waited a bit longer to hit the Jimmy Johns. Potbelly has a slightly different style than some of the other chain sandwich places, but I wouldn't say it's better. Could've gotten the same sub, cheaper and bigger elsewhere.

Helpful?
Thank Derek W
Utopia, Texas
Level Contributor
47 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 15 July 2016

Yep, we couldn't leave Washington DC without trying this place out, Oh, and I had a coupon for a cookie!! Great sandwiches made to order. YES....the cookies are good!! Also, the staff here was spectacular with their service. They were all so friendly, smiling and making you feel right at home!

Helpful?
Thank Lisa F
Amarillo, Texas
Level Contributor
147 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
Reviewed 18 June 2016

Grabbed some sandwiches on our way to sightseeing. Service was quick, prices were reasonable (about $10 per person), sandwiches were fresh and filling, and don't forget a cookie (delicious!).

Helpful?
Thank KatzTravels
1 review
Reviewed 14 June 2016 via mobile

The dude taking orders is so rude. I watched a family of 6 leave right after i paid for my order. The guy was rude to him too. The cashier was funny and kind. He even questioned the order taker. Salad and sandwich were good. Experience would have been good had this guy not had a completely disgusted attitude.

Helpful?
Thank Samantha O
Lancaster, Pennsylvania
Level Contributor
670 reviews
292 restaurant reviews
common_n_restaurant_reviews_1bd8 178 helpful votes
Reviewed 6 June 2016

After major delyas on the Metro we arrived in DC later than expected, and we were hungry. We spotted Potbelly's and decided to give it a try. I got the roast beef sandwich and my wife got a chicken salad. Both were served in good portion sizes. Both meals were very good. Service was prompt and accurate. Nice lunch

Helpful?
Thank Tom B
Level Contributor
88 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
Reviewed 19 May 2016 via mobile

Stopped in on a whim. Very good sandwiched. My daughter had grilled chicken & cheddar sandwich, and said it was the best ever.

Helpful?
Thank Brito_34
hawaii
Level Contributor
249 reviews
122 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
Reviewed 8 May 2016

We had an excellent bowl of oatmeal and a bagel. The coffee was big, cheap, and good. Definitely recommend for breakfast.

Helpful?
Thank krg999

Travellers who viewed Potbelly Sandwich Works also viewed

Washington DC, DC
Washington DC, DC
 

Been to Potbelly Sandwich Works? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
American, Fast food, Soups, Delicatessen
Meals
Breakfast, Lunch, Dinner
Restaurant features
Delivery, Takeout, Seating
Good for
Cheap Eats, Kids, Child-friendly
Open Hours
Sunday
11:00 - 18:00
Monday
10:00 - 19:00
Tuesday
10:00 - 19:00
Wednesday
10:00 - 19:00
Thursday
10:00 - 19:00
Friday
10:00 - 19:00
Saturday
11:00 - 18:00
Location and Contact Information
  • Address: 555 12th St NW, Ste LBBY, Washington DC, DC 20004-1200
  • Location: United States  >  District of Columbia (DC)  >  Washington DC>  > Downtown / Chinatown
  • Neighbourhood: Downtown / Chinatown
  • Phone Number: +1 202-347-7100

Questions & Answers

Questions? Get answers from Potbelly Sandwich Works staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?