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The Austral Hotel

₹₹ - ₹₹₹Steakhouse, ,
189 Victoria St, Mackay, Queensland 4740, Australia
+61 7 4951 3288
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Overview
  • Excellent34%
  • Very good44%
  • Average16%
  • Poor4%
  • Terrible2%
Travellers talk about
“steak” (184 reviews)
“salad” (26 reviews)
“pie” (4 reviews)
Closed Now
All hours
CUISINES
Steakhouse, Bar, Pub, Australian, Vegetarian Friendly, Gluten Free Options
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
189 Victoria St, Mackay, Queensland 4740, Australia
All Details
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (337)
Traveller rating
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1 - 10 of 336 reviews

Reviewed 1 week ago

Four of us dropped by for a quick lunch...the Pub was very busy and for good reason...we had Bangers & Mash and Lunch Rump....the meals were generous the food tasty and the rump tender....service prompt and friendly and the price reasonable. We will be back!!

Thank TheKernel01
GeriD04, Manager at The Austral Hotel, responded to this reviewResponded 5 days ago

Thank you for taking the time to provide feedback on your recent visit. I am really pleased that you enjoyed your meal and the staff looked after you and your party. We certainly look forward to seeing you again. Warm regards, Geri. Venue Manager

Reviewed 1 week ago via mobile

Visited for lunch and tried the lunch steak special for $18. I was very supprised about the quality of the meal, good size steak, tender, tasty and accompanied with a reasionable ceasar salad and hot crunchy chips albeit not many, but just right for me....More

Thank Ant814
Reviewed 26 October 2017 via mobile

What kind of show are these clowns running. Decide to clean the beer taps on a Thursday night when the joints packed, then charge the good patrons the price of a stubby, for a stubby poured into a schooner!! It’s un-Australian I tell ya!!!

Thank budgee_smuggler_86
GeriD04, General Manager at The Austral Hotel, responded to this reviewResponded 1 November 2017

Thank you for taking the time to comment on your recent visit. I have spoken with my management team about this and wish to apologize for your experience. Cheers

Reviewed 26 October 2017

It has taken some months to get the bad taste of the Austral out of my mouth.Stoped going there about a year ago because of poor quality meats at top end prices,thought we might try and see if there was a new chef or a...More

1  Thank mickhurt
GeriD04, General Manager at The Austral Hotel, responded to this reviewResponded 3 November 2017

Thank you again for your review. As I said on my reply to your review on our Facebook page we do take all reviews seriously. I can assure you I have had discussions with my kitchen team re your comments and we are confident that...More

Reviewed 17 October 2017

My local tavern has a Graziers Steakhouse, so I'm familiar with the franchise and I have to say this one wasn't what I'm used to. The rump was properly cooked, though it had a fair amount of fat and gristle on one side, the sauce...More

1  Thank Boyd J
GeriD04, General Manager at The Austral Hotel, responded to this reviewResponded 24 October 2017

Thank you for your review, I take all reviews seriously and have had a discussion with my kitchen team about the lack of chips and your feedback on the salad. Again thanks for the review and I'm hopeful that next time you are in Mackay...More

Reviewed 16 October 2017 via mobile

The bistro was very loud & echoed, not good if you want to have a conversation. In typical Graziers style, the meals were over priced, very small and of basic quality, ie. a small handful of chips & a spoonful of Cesar salad (dressed in...More

Thank Adam J
GeriD04, General Manager at The Austral Hotel, responded to this reviewResponded 24 October 2017

I would like to thank you for your recent review and express my disappointment in your experience. As I take all reviews seriously I would like if you could give me a call to discuss this so as I can be made aware of what...More

Reviewed 15 October 2017 via mobile

This place has a great lively atmosphere and the most awesome range of steaks. My favourite is the American Rib Eye on the bone. Just under 2 inches thick serves with chips and Caesar salad.

Thank Faith W
Reviewed 14 October 2017

Short visit to Mackay....the Austral had great food, great service and great cocktails. We didn't leave hungry!

Thank wizkid68
GeriD04, General Manager at The Austral Hotel, responded to this reviewResponded 16 October 2017

Great that we didn't send you away hungry and hope that we see you on your next visit to Mackay. Cheers Geri Davison

Reviewed 8 October 2017 via mobile

Austral has good value meals.The staff are friendly and very helpful.They are very accommodating with your allergy and dietry requirements.Thank you to the austral staff for being so helpful.There gluten free options are wonderful

Thank Matthew D
Reviewed 8 October 2017 via mobile

Good pub, has screens for sports and ubet. Service is good depending on who you get and sometimes cash only for drinks if not buying meals on pub side! No burgers for dinner also which is unusual for a 'pub'

Thank Hawkes19
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Local cuisine, Special Occasion Dining, Bar Scene, Kids, Child-friendly, Business meetings, Groups
Open Hours
Sunday
11:30 AM - 2:30 PM
5:30 PM - 9:00 PM
Monday
11:30 AM - 2:30 PM
5:30 PM - 9:00 PM
Tuesday
11:30 AM - 2:30 PM
5:30 PM - 9:00 PM
Wednesday
11:30 AM - 2:30 PM
5:30 PM - 9:00 PM
Thursday
11:30 AM - 2:30 PM
5:30 PM - 9:00 PM
Friday
11:30 AM - 2:30 PM
5:30 PM - 9:00 PM
Saturday
11:30 AM - 2:30 PM
5:30 PM - 9:00 PM
Location and Contact Information
  • Address: 189 Victoria St, Mackay, Queensland 4740, Australia
  • Location: South Pacific  >  Australia  >  Queensland  >  Mackay
  • Phone Number: +61 7 4951 3288
  • E-mail
Description
Here at the Austral Hotel we want you to be able to relax and enjoy spending time with your family and friends. Our Bistro offers a spacious dining area with great value meals along with a relaxing family atmosphere. The Bistro menu has a wide range of seasonal dishes available to suit all tastes. All meals are reasonably priced with specials and a fun childrens menu available. Our Sports Bar offers great value dining with all your favourites from snacks to schnitzels and burgers. It's great meeting place to unwind with a meal after a long day at work. If it's great value dining with a friendly atmosphere you are after, then look no further than the Austral Hotel.
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