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Mac's Steakhouse Restaurant

Certificate of Excellence
₹₹ - ₹₹₹
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1110 Tutanekai Street, Rotorua 3010, New Zealand
+64 7-347 9270
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317 Reviews from our TripAdvisor Community

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Showing 297: English reviews
Santa Fe, New Mexico
Level Contributor
146 reviews
77 restaurant reviews
common_n_restaurant_reviews_1bd8 103 helpful votes
2 of 5 bubbles Reviewed 4 days ago NEW

Although Mac's is conveniently located in the attractive downtown 'Eat Streat' mall, and we very initially excited about the extensive and diverse menu, we were very dissapointed with the quality of our meal and the poor service here. The steak I ordered for lunch had an inordinate amount of fat and gristle. My partner's hamburger was bland and served with... More 

Helpful?
Thank Greg B
Benidorm, Spain
Level Contributor
58 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

There is a lot of choice along Eat street so we deliberated on all of the menues and settled on Macs because the steaks looked good. My partner had the Lamb with risotto and thought it was really nice...a bit small for me but just enough for her. I had the rump steak with fries and blue cheese sauce.....best steak... More 

Helpful?
Thank Brian A
Rotorua, New Zealand
Level Contributor
49 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW via mobile

dined with my parents whom do not dine out very often.. they borh enjoyed meals..lamb steak nice and tender.. i would have enjoyed my pork belly a bit crispier.. waiter a bit too quick to take our order.. overall a pleasant evening..

Helpful?
Thank Rb4268
Level Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 6 days ago NEW via mobile

The service was slow- they didn't set the table, or bring us cups with our water and had to ask for cutlery. We both had the lamb shank special, which we waited almost an hour for - in a half full restaurant. The lamb was good, but the veggies were watery and bland.

Helpful?
Thank Fallon B
Christchurch, New Zealand
Level Contributor
31 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

Mac's has an attractive menu and good vibe to the place as you walk past. The staff are friendly, but pretty inexperienced. We ordered different steaks with different sides, but they arrived crossed over. My steak was on a plate with my firend's sides and vice versa. The waitress swapped the steaks over in front of us! There was no... More 

Helpful?
Thank johnascroft
Newtown, Mid Wales
Level Contributor
37 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 week ago

While I wouldn't say this was the best steak I've ever eaten, our party certainly had no complaints about service or food quality. The waiters were efficient, the service good and if I went back to Rotorua, I would certainly consider going back.

Helpful?
Thank Alan H
New York City, New York
Level Contributor
61 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 1 week ago

The menu and specials brought us in but I was less than impressed. Service was severely slow due to understaffing. We were seated and our order taken, the server said he'd bring water and never returned. I asked a passing waitress to bring us water, which she did and there was dirt at the bottom of the carafe. We asked... More 

Helpful?
Thank RavensRetribution
Auckland, New Zealand
2 reviews
2 of 5 bubbles Reviewed 1 week ago

As others have already noted, the Mac's Steakhouse experience is completely underwhelming. My pan fried Snapper arrived buried beneath an unwanted sea of creamy sauce. The accompanying salad was tired and lifeless. The chips were edible, and essential for our survival. The whole meal was decorated with a dated sauce drizzle swirl design, from the 1990's. Service was hard to... More 

Helpful?
Thank nzgmw
New Zealand
Level Contributor
15 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

We normally dine here on visits to Rotorua, have never had any problems, beautiful food, great service until our last visit . We ordered, waiter repeated our order back to us and it was correct. When waitress delivered order it was incorrect, we informed her of this, she took the meals back to kitchen. Waiter arrived and started quite rudely... More 

Helpful?
1 Thank freedreamz
Antibes, France
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Very disappointed! Pretentious too. Nice staff but no excuse. Starving after all day drive, safe option could have worked, steak and chips. Absolutely tasteless, mushroom and peppercorn sauce from a different planet! Ordered a medium rear steak and it was bone dry! Tomato soup just killed it no flavor, badly executed.

Helpful?
Thank AjShane

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
Steakhouse, European, New Zealand, Gluten Free Options
Meals
Lunch, Dinner, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Business meetings, Kids, Child-friendly, Groups, Special Occasion Dining, Local cuisine
Location and Contact Information
  • Address: 1110 Tutanekai Street, Rotorua 3010, New Zealand
  • Location: South Pacific  >  New Zealand  >  North Island  >  Bay of Plenty Region  >  Rotorua District  >  Rotorua
  • Phone Number: +64 7-347 9270

Questions & Answers

Questions? Get answers from Mac's Steakhouse Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?