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Vapiano

191 Albert St | Queen Street Mall, Brisbane, Queensland 4000, Australia
+61 7 3221 4933
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Overview
  • Excellent28%
  • Very good40%
  • Average16%
  • Poor7%
  • Terrible9%
Travellers talk about
“pasta” (235 reviews)
“antipasti” (19 reviews)
“chilli” (11 reviews)
Closed Now
Hours
CUISINES
Italian, Pizza, Mediterranean, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
191 Albert St | Queen Street Mall, Brisbane, Queensland 4000, Australia
All Details
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (613)
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1 - 10 of 572 reviews

Reviewed 1 week ago via mobile

Pasta was uncooked, bacon was burnt, pizzas were bland and drowned in sauce. It was impossible to eat at the same time as my family members as my meal was cooked before they even got to order.More

Thank Kellie B
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Hi Kellie B. Thanks for taking the time to write to us. We appreciate your feedback and apologise that you did not enjoy visiting Vapiano on this occasion. We will pass your feedback on to the management team for further review & add additional staff...More

Reviewed 1 week ago via mobile

A little different with the way you order, walk up to the cook and place your order, watch the food being cooked and chat to the cook at the same time. Food was tasty and generous in serving size, fair prices. Sit upstairs, it’s quieter.More

Thank Lee D
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Thank you for your positive review Lee D, we appreciate your time! We are pleased to hear you enjoyed your experience. An open kitchen provides a wonderful opportunity for direct customer-to-chef interaction. This allows for greater customisation of delicious pasta, pizza, and salad meals! We...More

Reviewed 2 weeks ago via mobile

Disgusting I can’t think of one positive thing to say here sitting at a table of fertilizer it’s depressing overpriced and we were both violently ill MUST MISS!

Thank Prince_Fuss_pot
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Hi Prince_Fuss_pot. We take matter of food safety extremely seriously and we'd like to investigate this further. Please send your name, and contact number to myexperience@vapiano.com.au so that we can follow this up with you directly. Thank you.

Reviewed 3 weeks ago via mobile

Ok, overall I admire their enthusiasm for a ‘different’ dining experience, however waiting a queue for 50 minutes solo (or with company) is not acceptable. Please give me a seat, I have worked hard all today, I want I seat waiting for food. 2nd: who...More

Thank AustraliaTaniaM
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Hi AustraliaTaniaM, thank you for your honest review and feedback -- we appreciate your time. We are sorry to hear about your disappointing experience with us. We understand the frustration of queuing for 50 minutes. We have implemented a new ordering system that allows friends...More

Reviewed 4 weeks ago via mobile

We always get a calzone when eating here, it's huge and super tasty, would totally recommend it. Service is straight forward and it's always busy, sometimes a bit of a wait if ordering pasta, but that is expected because they make it right in front...More

Thank Angela A
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Thank you for your positive review Angela A, we appreciate your time! We are pleased to hear you enjoyed your experience. The calzone is a great choice! Have you tried adding extras like buffalo mozzarella or chicken?! An open kitchen provides a wonderful opportunity for...More

Reviewed 13 March 2018 via mobile

Came here for an early dinner. Hadn’t been before so wasn’t aware of how it works. We were handed two cards upon entering. We stood about for a bit not knowing if we were to take a seat or if we were to order our...More

Thank jmilla17
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Hi jmilla17, thank you for your feedback and review. While we are pleased to hear you enjoyed your fresh Vapiano meals, we are sorry to hear you were not happy with your dining experience. We can only imagine how stressed you must have been without...More

Reviewed 11 March 2018

My favourite Pizza place when in Brisbane never been disappointed, just make sure you get there before 6pm....as Happy hour ends.... My Pizza was $10.00 and the taste was great as always. If you like fresh herbs on it, pick them directly from the plants...More

Thank hhx2_12
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Thanks for the positive review hhx2_12! We pride ourselves on delicious home-made Italian food, outstanding customer service, and a unique restaurant experience! We are pleased to hear we exceeded your expectations and you had a great night. We look forward to seeing you again for...More

Reviewed 9 March 2018 via mobile

Had heard reviews of this place so tried it.Went for lunch, I chose pasta, my partner a pizza. He was half way through eating his while I stood waiting forever for mine. He could have waited & had his cold.He got a beeper & could...More

Thank Julee H
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Thank you for your detailed review and feedback Julee H, we appreciate your time! We are sorry to hear about some of the disappointing aspects of your experience with us. The food quality you described is definitely not up to our usual high standards. We...More

Reviewed 4 March 2018

Big restaurant, very popular at lunch time and early evening. Food is great, but I'm not a fan of the concept of having to line up while someone prepares the meal while the rest of you party waits for you at the table. Lots of...More

Thank Rod F
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

HI Rod F, thank you for your review and feedback, we really do appreciate it! We are glad you enjoyed our homemade Italian food. However, we are very sorry about the lack of table service. We have taken your feedback on board and have implemented...More

Reviewed 4 March 2018 via mobile

Lovely family restaurant. Had Bruchetta with Tomato & Bocconchini cheese & Fettuchini Carbarana. Very tasty food.

Thank Priyanthi E
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Thanks for the great review Priyanthi E. We are pleased to hear you loved your Vapiano experience! We look forward to seeing you again for another tasty meal.

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Questions & Answers
Paul O
15 November 2016|
AnswerShow all 4 answers
Response from shirleymolloy112 | Reviewed this property |
No sorry!
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 8 - US$ 17
Meals
Lunch, Dinner, After-hours
Restaurant features
Takeout, Reservations, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Kids, Groups
Open Hours
Sunday
11:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 11:00 PM
Saturday
11:00 AM - 11:00 PM
Location and Contact Information
  • Address: 191 Albert St | Queen Street Mall, Brisbane, Queensland 4000, Australia
  • Location: South Pacific  >  Australia  >  Queensland  >  Brisbane Region  >  Brisbane
  • Phone Number: +61 7 3221 4933
  • E-mail
Description
Homemade delicious Italian dishes of pasta, pizza and salads freshly cooked in front of you. Head up to the counter and order, watch the chef cook, and pay on the way out whenever you're ready to leave.
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