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Rising Sun Hotel Restaurant

₹₹ - ₹₹₹
Bar, British, Pub
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Cleeve Hill, Cheltenham GL52 3PX, England
+44 1242 676281
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192 Reviews from our TripAdvisor Community

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Showing 188: English reviews
England, United Kingdom
Level Contributor
15 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Beautiful views with good service but below average food. Looked like food had been reheated in a microwave before serving. Not very good options for vegetarians .

Helpful?
Thank Jackie C
Level Contributor
3 reviews
3 restaurant reviews
Reviewed 1 week ago via mobile

Visited with my partner for dinner. The place is looking a little tired, but generally ok. The view out over Cleeve Hill is great and a real attraction. I was expecting good pub food, but was disappointed. It arrived quickly (not a bad thing), but it was clear that it was reheated and not freshly prepared. Was thinking of bringing... More 

Helpful?
Thank Duncan G
Swindon, United Kingdom
Level Contributor
17 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

The food was clearly not cooked fresh on site and is just microwaved when ordered. I think this is not acceptable and is just due to having a lazy chef. The building is in need of a refurbishment inside and out. Friendly staff though. Won't be going back again.

Helpful?
1 Thank Phil C
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

Great food in perfect weather. Food can take a while to come but if the weather is good this isn't an issue. Decent value for money and lovely staff.

Helpful?
Thank Jammo89
Cheltenham, United Kingdom
Level Contributor
31 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 3 weeks ago

Four us went to the Rising Sun for an evening a meal on Thursday the 30th March 2017 the bar service was good much better than the last time we came The food we had was as usual was excellent the young lad Matt who served was very Attentive nothing was to much for him an asset to the company... More 

Helpful?
Thank david w
Old_English_Inns99, Front Office Manager at Rising Sun Hotel Restaurant, responded to this review

Good Morning Thank you for your feedback, we are very pleased you enjoyed your visit to us. We will pass your compliments to Matt, he has only recently joined us so I am sure he will appreciate your feedback on his service. We look forward to seeing you again soon. Thank you Geri Jones Assistant Manager More 

Gloucester, United Kingdom
Level Contributor
22 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago via mobile

I was really impressed with all aspects of The Rising Sun. We had booked in as a family for a Birthday Meal off the Sunday Roast menu. There were 14 of us including 5 children. We were warmly welcomed, despite it being busy, and shown to a fantastic table with superb views. We pre-ordered and the service and food didn't... More 

Helpful?
Thank Sighmon
Old_English_Inns99, Front Office Manager at Rising Sun Hotel Restaurant, responded to this review

Good Morning Thank you for your lovely comments about your recent visit to us. We are extremely pleased you enjoyed your time with us and we will pass your compliments on to all the team. We look forward to seeing you again soon. Thank you Geri Jones Assistant Manager More 

Cornwall, United Kingdom
Level Contributor
9 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 20 March 2017

Our latest visit left us hugely disenchanted. Gold cup week in Cheltenham and we wanted a snack. 3pm on the wednesday we arrived .The place was filthy ,bags of litter at the entrance ,ashtrays overflowing and toilets that hadnt seen a clean for months! That aside it was a sunny day and we needed to eat. We have stayed here... More 

Helpful?
Thank pastyman24
Simon J, General Manager at Rising Sun Hotel Restaurant, responded to this review

Thanks for this, as I am sure you are aware Cheltenham festival is an exceptionally busy time for us with many, many people using our facilities to get changed and empty cars, we were Cleaning our entire building twice a day, but even with this it appears we could not stay completely on top of it. I am surprised to... More 

Level Contributor
273 reviews
197 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
Reviewed 7 March 2017 via mobile

Arriving having walked in from the car park side via the Cleeve it wasn't obvious where to go to get to the bar area. Found the bar and order 2 teas once the bar lady had noticed our presence. Unfortunately teas were lukewarm. Should've asked for fresh pots but didn't. If you choose your seats carefully there are some amazing... More 

Helpful?
Thank JAC-B-321
Simon J, General Manager at Rising Sun Hotel Restaurant, responded to this review

Thanks for the feedback, sorry if we kept you waiting a bit! We have recently had a new Coffee machine and Urn so we should have rectified any issues with this. Simon More 

Cheltenham, United Kingdom
Level Contributor
129 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 88 helpful votes
Reviewed 4 March 2017

Arrived at the allotted time and ready for a meal in the conservatory area asked for at the time of making reservation. Was told that that area was not now available to us and we were given a table far back away from the window. We ordered food but within a few minutes of giving the order we were informed... More 

Helpful?
Thank hombre74
Simon J, General Manager at Rising Sun Hotel Restaurant, responded to this review

Thanks for the feedback, we are normally very clear that we can not guarantee specific tables, we do try our hardest to cater for any requests that are made, but unfortunately we are not able to guarantee them. I am sorry if you were overcharged and I sincerely hope it was rectified quickly and efficiently. Apologies again Simon More 

Cheltenham, United Kingdom
Level Contributor
7 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 26 February 2017 via mobile

My husband I visited for the first time in over a year (after an exceptionally disappointing Christmas eve 2015 we were giving it a wide berth) and were once more disappointed. It's really sad to see how far downhill this place has gone, my family used to live in Cleeve and this was our favourite pub to visit, we would... More 

Helpful?
Thank ChelleMck1
Simon J, General Manager at Rising Sun Hotel Restaurant, responded to this review

Really sorry to read these comments, I will certainly be looking into it for you. If you could contact me with further details I would appreciate it. Simon Jones More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Bar, British, Pub
Meals
Breakfast, Dinner, Brunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Serves Alcohol, Full Bar, Validated Parking, Free Wifi
Good for
Child-friendly, Cheap Eats, View, Kids, Groups, Bar Scene, Special Occasion Dining
Location and Contact Information
  • Address: Cleeve Hill, Cheltenham GL52 3PX, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cotswolds  >  Cheltenham  >  Cleeve Hill
  • Phone Number: +44 1242 676281

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Rising Sun Hotel Restaurant and other visitors
1 question
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Aberdare, United Kingdom

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Questions? Get answers from Rising Sun Hotel Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?