Having been long term fans we have felt that the last few months service has slipped. What was once a fast friendly service can now take up to an hour. We love the freshly prepared food but why has this taken such a drop in...More
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Ever since the new owners have come in, they have totally destroyed what was so special about this place, I feel sorry for the people who work there, as they seem to be always rushed off there feet due to not having enough staff. A...More
ideal for afternoon tea - great choice of homemade cakes - lovely lunch menu too - good size portions. Sat in the conservatory this time on comfy sofas - big outdoor terrace too for finer days.
Went with my parents and sister for afternoon tea for my birthday. I can honestly say that we all agreed it was the best we have ever had and we do afternoon tea a lot. Including and Betty's tearoom. It outshone all of them. You...More
My wife an I have eaten here a number of times when visiting the nursery and have been used to the slow pace of the service but our last visit promoted me to write this review. Despite the restaurant only being half full I had...More
Hi Andy, I'm sorry your visit wasn't up to our usual service levels. We have recently been having some staffing issues that have resulted in poor customer service. We now have an action plan in place to ensure that our standards only increase from here....More
We have been regulars for years, the food was previously fantastic, however since the refurbishment, and menu changes we have experienced a decline in the quality of food and also the service. Previously the home made quiche were outstanding, now they are a poor excuse,...More
Hi Jill, Please accept my apologies for your sub-par experience. We have recently had a number of issues that have resulted in some very poor customer service. We have implemented an action plan that will ensure that standards and food quality only increase from here....More
A friend and myself visited for lunch. We ordered a quiche and salad and a pork and chiritso burger with chips for myself, I didn't really want the chips, but was told they were part of the order, which couldn't be altered ????? Shortly afterwards...More
Hi Alan, We are currently reviewing a number of elements of our restaurant, including portion sizing, staffing and service times. Our food is cooked fresh for every order and we do advise that a waiting time is necesary for this, however this should always be...More
I took my Mum for lunch yesterday. Drinks were served very quickly but we were advised there would be a short delay for the chops as they are cooked to order and the restaurant was busy. About twenty minutes later we got an excellent bowl...More
Hi Jackie, Thank you for your very kind review. We're glad you enjoyed our food and service!
Lovely family lunch as always. Bacon and Brie panini was beautiful. Couldn't find room to fit a cake in but they all looked amazing
Hi Sarah, Thank you for your kind review, we're glad you enjoyed your visit!
Visited here yesterday for Mothering Sunday Lunch it was our first time having lunch think we booked wrong day for first time for service Food was absolutely delicious when it arrived I know it said on menu cooked fresh to order but do feel waiting...More
Hi guys, My apologies for the wait for your food. Mother's day this year was a record breaker for us and admittedly we weren't best equipped to cope with the numbers we had. We have a full kitchen refit planned a little later on in...More