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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Fusion, Asian, Thai
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch
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meals, features, about
Reviews (176)
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176 results
Traveller rating
81
38
25
20
12
Traveller type
Time of year
LanguageEnglish
Traveller rating
81
38
25
20
12
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All reviews bento box bang bang chicken salad prawn crackers thai curry spring rolls king prawns fillet steak pancakes asian afternoon tea spa restaurant ramside hall spa package teriyaki sauce lovely food definitely eat here again total bill birthday meal
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Reviewed yesterday via mobile

The food at this restaurant was absolutely incredible, the salmon was gorgeous! Kendra did an absolutely amazing job looking after us. .. to the management, it’s hard in hospitality yes, there are no staff, yes. But there are things you can do to protect the...staff you have, maybe don’t feel the need to book every room and every table out. There is poor decision making here, that is resulting in some of the team constantly getting slammed, looking at the reviews below - it’s not their fault they’re “not interacting” they’ve been on a 10 hr shift, you can see it. Again , the food and service was amazing, we had a genuinely incredibly stay. But I couldn’t help but look around. XMore

Date of visit: September 2021
Helpful?
Reviewed 2 days ago

Initial service was fine, orders were taken in good time. We were never asked if the food was nice/if we enjoyed it, plates were taken from our table without any interaction. When we finished the mains we were left completely, we weren’t offered dessert menus...or any more drinks, we had to grab a member of staff for the bill after half an hour of being ignored (we were right next to the service station they were avoiding all eye contact), once we had the bill we yet again had to call someone over to eventually pay. Inattentive at best and rude at worst, completely spoilt the evening and left with a really bad taste in our mouths. I would advise you avoid this restaurant.More

Date of visit: September 2021
Helpful?1  
Reviewed 1 week ago via mobile

Wow every hospitality venue needs an Alison, Alison went above and beyond to make sure we enjoyed our time here, super friendly and attentive !! The food was amazing too. Thank you so much, we will be back for sure !! :)

Date of visit: September 2021
Helpful?
Reviewed 2 weeks ago via mobile

Really nice little restaurant staff very friendly on arrival and drinks order taken straight away. We had starters and main while in the restaurant which was very nice. Thia green curry was very watery but was still very nice. The cost of drinks is very...expensive £9 per cocktail. Food was also very pricey but I would visit again.More

Date of visit: September 2021
Helpful?
Reviewed 4 weeks ago via mobile

Totally tasteless food. Nothing comes as described on the menu. Can only imagine someone with no clue of what this food should taste like would like this place. “Spiced roasted nuts”with no flavour which when questioned they dumped a load of chilli flakes on top...of. Spicer Sweet potato fries and cumin mayo.. Again no spice and just heinz mayo from a bottle. Then when asked they said they dont do whats on the menu. Our starters carried on the same way.. chicken satay which had no taste, on top of supermarket coleslaw which was very odd. My partners char-sui was just plain belly pork with some hoi-sin sauce. Absolutely no char-sui taste. Our mains which were overpriced and tasteless and watery. Only nice thing were the cocktails unfortunately.More

Date of visit: August 2021
Helpful?
Reviewed 9 August 2021 via mobile

Visited this place while at our stay at ramside hall. It was a little last minute so we didn’t have a reservation. There was an area for non reserved tables. These tables seemed less improvement and the furniture wasn’t as good as the other tables...in the restaurant. The service was quite poor. Not like the rib room we had a meal at the night before which was amazing. Firstly it is overpriced for what you get. The nearly £20 curry had very little chunks of veg ect that was advised with it. The water Jub and glasses were dirty. The water was warm in the jug so we had to send it back to get iced added. The service was slow even thought It looked not very busy. The waiter took the order but didn’t take the menus with him. Another waiter brought over the water and I had to ask them to take the menus away as they walked away from the table. The massaman curry was amazing with flavour. The salmon was also really nice. The waiter came back to get the dishes but didn’t ask how the meal was or if we had a nice time. The service was very medioca. No enthusiasm. Seems unhappy to be working and having a job. Overall the food was nice and service was very poor for the overpriced menu. Wouldn’t go back in the future.More

Date of visit: August 2021
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Reviewed 17 July 2021 via mobile

Really not impressed with our experience at Fusion. I had read mixed reviews in advance and hoped the best for our visit but unfortunately we came away disappointed. We were seated and given no menus until I asked 15 minutes later. Starters arrived and were...tasty however we then waited an hour for our main courses. When I asked about the delay we were told the ‘salmon takes a bit longer’-salmon should take the shortest time to cook! When the mains arrived they were scalding hot and had clearly been reheated in a microwave as no food from a pan is that hot. The teriyaki tasted like a microwave meal and the vegetables were shrivelled from being reheated. Very unpleasant. The curry was fine-nothing spectacular. For the standard of the hotel and price of the food, I would expect a lot more from this restaurant. The staff were sweet but everyone seemed to be young and inexperienced-there seemed to be no one taking charge. Breakfast was slightly better although our orders were wrong which meant one of us waited an extra 15 minutes for their meal. At least the staff seemed a little more capable and in control. We enjoyed our stay at Ramside but it was let down significantly by our dining experiences.More

Date of visit: June 2021
Helpful?1  
Reviewed 5 July 2021 via mobile

Huge portion size, tasty food but a little too much chilli. We ate tempura prawns and duck pancakes for starters - both delicious and huge in portion size. Chicken chilli honey dish and teriyaki chicken. Both very nice but too much chilli on the chicken...dish which prevented me from finishing it. Dry chilli not fresh so quite fiery and unnecessary. The bar staff were nice and the mocktail was gorgeous. I would recommend and would return.More

Date of visit: May 2021
Helpful?1  
Reviewed 20 June 2021 via mobile

Really love this restaurant. The service was first class and the food delicious. Great to see Tom again, excellent restaurant manager - very professional, as, in fairness, were all the staff. We've been away too long and hope to return soon.

Date of visit: June 2021
Helpful?
Reviewed 12 June 2021 via mobile

We were staying overnight in the hotel so I booked to go to fusion restaurant before check in time. We turned up at 1343hrs….and waited. And waited. Staff were milling around deliberately not making eye contact. Waited longer. When it got to 1355 and no...one had even acknowledged we were stood waiting I asked a member of staff what was happening as we were 10 minutes beyond our booking time. He completely blanked me, and wandered off. Eventually someone came to ask if we had booked a table. Is it not just basic manners for ANY member of staff to have said “we will be with you soon”??? Should I be having to point this out? Bearing in mind this was our first interaction with anyone at the hotel it was VERY disappointing. If I could have left and gone elsewhere I would have. The person seating us didn’t actually ask where we wanted to sit and seemed annoyed when I asked to sit at a table beside one he was trying to sit us at. It wasn’t bigger or anything, but again the attitude of the staff let it down. Thankfully things improved we got two bento boxes and the food was beautiful. It’s such a shame we were ignored as for this reason we won’t be returning. I’m the morning we had breakfast and we were the only ones in. No one actually explained how it worked (I am still unsure!), which again I feel could’ve been done better, but the morning staff actually acknowledged us so it was an improvement on our first experience.More

Date of visit: June 2021
Helpful?1  
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Fusion Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5