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The Arnold Machin

Indian, Pub, Bar, British
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37 Ironmarket, Newcastle-under-Lyme ST5 1PB, England
+44 1782 557840
Website
Today
08:00 - 00:00
Closed now
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Hours:
Sun - Thu 08:00 - 00:00
Fri - Sat 08:00 - 00:30
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117 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Newcastle-under-Lyme, United Kingdom
Level Contributor
446 reviews
250 restaurant reviews
common_n_restaurant_reviews_1bd8 143 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

Arrived early so the place was still pretty empty. Was served fast at the bar, there was more staff than usual and you could tell, it was a lot better. Food good, plates hot for a change. Just feel the place needs a good clean and decorating.

Helpful?
Thank RandRH
Arnold M, Manager at The Arnold Machin, responded to this review

We have very dedicated cleaners, who come in everyday to make sure the pub is top notch for our customers, so we will be reviewing their cleaning to make sure it is still to standard. We also spend a great deal of money and time touching up the pub to make it look welcoming. If you could email the pub... More 

Staffordshire, midlands, UK
Level Contributor
37 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

Ordered through the app and it was very easy to use, didnt have to queue at the bar which was great. I couldnt see a way of adding a message to the order so I went to thw bar and spoke with a member of staff who had a disgustingly long and unkept beard who initially tried to refuse to... More 

Helpful?
Thank Gary B
Arnold M, Manager at The Arnold Machin, responded to this review

We will pass your issue on to our Head office, Wth the Order and Pay app, it is a policy that any orders made through cannot be changed, however we will review this and see if we can make any changes for our future customers. We also take our staff's personal hygiene very seriously and I willl speak to the... More 

Newcastle-under-Lyme, United Kingdom
Level Contributor
415 reviews
239 restaurant reviews
common_n_restaurant_reviews_1bd8 244 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

New menu has been introduced. Very busy bar on a Saturday afternoon, and much better when management and staff are attentive and good at what they do. Good choice of ales and ciders - Real Ale festival due to take place 22/3 to 2/4 ; one to watch out for.

Helpful?
Thank Michael T
Arnold M, Manager at The Arnold Machin, responded to this review

We are glad to hear that the New menu has made a good impact on our customers; As of This week, our ale festival started so please check out our facebook page for an update on ales we have on offer for you More 

1 review
4 of 5 bubbles Reviewed 3 weeks ago

I don't really review much, but felt I should since the bad reviews almost kept me from coming. I'm sitting here right now, and I can't fault the service at all. I've used the order and pay app to order a drink and a small bite to eat. It only took about a minute or two for the drink to... More 

Helpful?
Thank Trude L
Arnold M, Manager at The Arnold Machin, responded to this review

It is a good feeling reading this. This shows we can provide everyone amazing service and that people should take all reviews seriously. Thank you, on behalf of the management and bar team for your visit and we hope you will return again. More 

Stoke-on-Trent, United Kingdom
Level Contributor
76 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago

Only went in for a coffee but had to wait ages while the staff were filling in a diary. This is not the first time that I have had to wait, a bar full and only one serving. What's more, many tables with empty glasses on them and not cleaned. The only thing going for this one is of course... More 

Helpful?
Thank stuartbelfield
Arnold M, Manager at The Arnold Machin, responded to this review

Thank you for sending us your review; Whilst we do have procedures we expect our staff to follow, their top priority is and always will be to serve you, our customers. We will be reviewing this practise so this doesnt happen again, and retraining our staff so that they have the priorties while working, including customer service and floor management. More 

England, United Kingdom
Level Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago via mobile

We visited this Wetherspoons on Friday 10th February 2017 mid morning for a breakfast which we usually do when in the area. Everything was OK with the food but the state of the place was a disgrace with most empty tables piled up with dirty dishes and cups and customers coming in having to move them from one table to... More 

Helpful?
Thank videoman59
Arnold M, Manager at The Arnold Machin, responded to this review

We are sorry to hear that on this occasion your visit with us wasn't great. We do train our staff to clear as they go and it is unfortunate that this wasn't the case on this occasion. I invite you to email us at p1964@jdwetherspoon.co.uk with a further breakdown of what happened that day, or if you prefer to come... More 

Alsager, England, United Kingdom
Level Contributor
29 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

A wetherspoons in need of more staff,we arrived at 2pm and went in, there were tables available but like a previous customer has said the tables do need clearing and wiping we did ask and they came and cleared a table .we ordered and the food was great ,piping hot arrived in 15 mins and was very good.we did have... More 

Helpful?
Thank Dave C
Arnold M, Manager at The Arnold Machin, responded to this review

Thank you for your review, it was a little disappointing to see that you did not have an all round great visit but we are glad to hear that you enjoyed your service. We are currently working on recruiting more staff as we speak so you don't need to worry about that for much longer and we are working on... More 

Maidstone, United Kingdom
Level Contributor
51 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago via mobile

I like wetherspoons..ordered sirloin steak x2 ..ordered cooked rare but was received it as medium...good value though at £7.25 each with a drink..staff a bit slow..tables not cleared..plates left on tables..full of students...lighting a bit dark...

Helpful?
Thank garethbonds
Arnold M, Manager at The Arnold Machin, responded to this review

We have always been a company that prides itself on service as well as training our staff. we have recently taken on new staff and so they will take their time as they try and learn the ropes. However, myself and the other managers are confident that they will pick up their roles quickly and would like to invite you... More 

Level Contributor
33 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 15 February 2017

Went to visit The Arnold Machin after shopping was not impressed with it not a bit like the weatherspoons in Buxton

Helpful?
Thank helen l
Arnold M, Manager at The Arnold Machin, responded to this review

We are sorry to hear that you were not impressed with your visit to our pub. I would appreciate if you could email the pub at p1964@jdwetherspoon.co.uk so that we have a better understanding of what went wrong and how we can improve it. Thank you for your review. More 

Stoke-on-Trent, United Kingdom
Level Contributor
209 reviews
152 restaurant reviews
common_n_restaurant_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 14 February 2017

Attend regularly, great food, decent beer, so cheap too. Understandable they got a bit funny when a member of a party speared another through a chair. I'd have been a lot angrier if it was my pub

Helpful?
Thank Chris G
Arnold M, Manager at The Arnold Machin, responded to this review

We try to keep on top of behaviour such as what you experienced that night, but we are glad to hear that you had a great time and that our staff were able to keep control considering the circumstances More 

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
US$ 15
Cuisine
Indian, Pub, Bar, British
Meals
Lunch, Dinner, Breakfast, Brunch, Drinks
Restaurant features
Outdoor Seating, Seating, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Mastercard, Accepts Visa, Free Wifi, Waitstaff
Good for
Bar Scene, Cheap Eats, Groups, Child-friendly
Open Hours
Sunday
08:00 - 00:00
Monday
08:00 - 00:00
Tuesday
08:00 - 00:00
Wednesday
08:00 - 00:00
Thursday
08:00 - 00:00
Friday
08:00 - 00:30
Saturday
08:00 - 00:30
Location and Contact Information
  • Address: 37 Ironmarket, Newcastle-under-Lyme ST5 1PB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Staffordshire  >  Newcastle-under-Lyme
  • Phone Number: +44 1782 557840

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Arnold Machin and other visitors
1 question
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Questions? Get answers from The Arnold Machin staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?