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The Palm Court at The Grand

The Leas | at The Grand, Folkestone CT20 2XL, England
+44 1303 222222
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Overview
  • Excellent44%
  • Very good24%
  • Average14%
  • Poor9%
  • Terrible9%
Travellers talk about
“scones” (46 reviews)
“tea pigs” (3 reviews)
Open Now
07:00 - 18:00All hours
CUISINES
British, Gluten Free Options, Vegetarian Friendly
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
The Leas | at The Grand, Folkestone CT20 2XL, England
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50
Reviews (297)
Traveller rating
Traveller type
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1 - 10 of 297 reviews

Reviewed 1 week ago

This restaurant is in an ideal position with tremendous views overlooking the Leas it is a bit tired with its decoration and in places need a spruce up. The restaurant tables are well spaced. The subject of the food its a typical 1960s menu with...More

Thank ROBIN H
Reviewed 2 weeks ago via mobile

Receiving a warm welcome from the F&B Supervisor, Sharon, we were delighted to choose and order from an extensive menu. Portions were generous and each dish was freshly prepared. The panoramic view overlooking the English Channel with the coast of France clearly visible added to...More

Thank George S
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 2 weeks ago

Dear George S, Thank you for this charming review, I am glad you enjoyed your time here with us. I will be sure to pass over these lovely comments to our kitchen team and of course Sharon our talented F&B Supervisor. We look forward to...More

Reviewed 4 weeks ago

Nothing can compare with a brilliantly sunny holiday Saturday - and lunch at the Grand's Palm Court. This was a birthday treat - and did not disappoint. Wonderful starters (pate / soup), generous & tasty mains (pork belly / stuffed pork), excellent desserts (poached pear...More

2  Thank farmhand2017
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 3 weeks ago

Dear farmhand2017 Thank you for this lovely review, I am very pleased that you enjoyed your birthday with us and we look forward to your next visit (hopefully with their not being as long between visits). I will pass over these lovely words to the...More

Reviewed 15 May 2017

Breakfast in the Palm Court is a magical experience. A good set menu to choose from. Grilled pink grapefruit is amazing! Choice of English breakfast, vegetarian option and more traditional dishes like smoked salmon or kippers. With a view across the Leas and the Channel...More

1  Thank ljacobs65
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 19 May 2017

Dear ljacobs65 Thank you for this lovely review, I am happy to hear you enjoyed our ever popular breakfast and thank you for highlighting our special offer of breakfast (before 9am) at £12.50 for 2 people. We very much look forward to your next visit....More

Reviewed 3 May 2017

Visited for afternoon treat tea for mothers day A very nice welcome from a lovely waitress I cannot say the same about the afternoon tea very disappointing sandwiches fresh and nice fillings , scones where do I start think about rock cakes and you are...More

Thank susan m
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 8 May 2017

Dear susan m, Thank you for your feedback, I am sorry that your last visit did not meet your expectations for which I can only apologise. I am afraid that I have no recollection of any complaint on the day from yourselves which without would...More

Reviewed 3 May 2017 via mobile

I was there for breakfast on Monday 01 may. Food is cheap and good. Staff really friendly. I felt sorry for her as it was only her and she had to do everything such as preparing the coffee, serving, taking order, cleaning tables. She was...More

Thank Jlonga
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 8 May 2017

Dear Jlonga, Thank you for your review, I have read through these comments and passed them to the concerning departments; however I can assure you that the ceiling is safe and sound. Unfortunately we suffered some severe damage a while back due to bad weather...More

Reviewed 1 May 2017

A return visit to the Grand for Sunday lunch function for nearly 90 people. Good service, good food and well presented decor harking back to its origins. Good views across the sea to France. Walked of the meal with a lovely promenade along The Leas....More

Thank firemanfred
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 19 May 2017

Dear firemanfred Thank you for your kind words; I am glad you enjoyed your event here with us, as did the vast majority of your other guests. We look forward to welcoming you back very soon. Kind Regards Robert Philpot Food and Beverage Manager The...More

Reviewed 30 April 2017 via mobile

The Hotel is an amazing example of British Hotel architecture. A beautiful retro hotel situated on the cliff top with amazing views overlooking the sea. I visited the hotel with friends for afternoon tea, and felt quite disappointed. The setting is amazing and fortunately made...More

1  Thank lmh9861
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 8 May 2017

Dear Imh9861, Thank you for your review, I have forwarded these comments on to our Head Chef for him to address with his team. I have spoken to the team in regards to the tea pot without a lid and I offer my apologies. We...More

Reviewed 30 April 2017 via mobile

I dined here today with a large party of friends. It was the worst Sunday lunch I have ever eaten! On arrival I asked for glass of Merlot - it was undrinkable. I complained and it was immediately changed - for another out of the...More

2  Thank PLlikeshisfood
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 8 May 2017

Dear PLlikeshisfood, Thank you for taking the time to review us here at The Grand. I am very sorry that you felt let down by your whole experience with us. I understand that you approached the manager on shift at the time in regards to...More

Reviewed 29 April 2017

We ate here one evening as it was a short walk along The Leas from our B&B and has a position overlooking The Channel. Although it was a Saturday night it was relatively quiet, but this meant we got great service from Sharon. There was...More

Thank ExeterChris
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 3 May 2017

Dear ExeterChris Thank you for your kind review; I am glad you enjoyed your visit here at The Grand. Thank you for highlighting our excellent value and offerings, I will be sure to pass these kind words over to the team especially Sharon. Kind Regards...More

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Questions & AnswersAsk a question
yvonne012014
Do you have a menu on line ?
25 June 2017|
Answer
Response from CeebeeNorfolk | Reviewed this property |
We went for a cream tea which was excellent and they do various priced choices for that. The Palm Court restaurant for lunch or dinner had an à la carte or a set menu as I recall but it should be on their website or... More
0
Votes
Mary S
Would I be able to have a light snack whilst my friends have afternoon tea?
5 July 2015|
Answer
Response from 1965_anti | Reviewed this property |
Yes, very much so.
0
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Serves Alcohol, Full Bar, Free Wifi, Outdoor Seating, Wheelchair Accessible
Good for
Business meetings, Child-friendly, Kids, View, Groups, Special Occasion Dining
Open Hours
Sunday
07:00 - 18:00
Monday
07:00 - 21:00
Tuesday
07:00 - 21:00
Wednesday
07:00 - 21:00
Thursday
07:00 - 21:00
Friday
07:00 - 22:00
Saturday
07:00 - 22:00
Location and Contact Information
  • Address: The Leas | at The Grand, Folkestone CT20 2XL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Kent  >  Folkestone
  • Phone Number: +44 1303 222222
  • E-mail
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