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Brentwood

Ratings and reviews

Certificate of Excellence2015 Winner
There aren't enough food, service, value or atmosphere ratings for Brentwood, United Kingdom yet. Be one of the first to write a review!

Details

PRICE RANGE
US$ 6 - US$ 14
CUISINES
Bar, British, Pub
Special Diets
Vegetarian Friendly, Gluten Free Options, Vegan Options
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meals, features, about
Reviews (14)
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14 results
Traveller rating
7
3
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0
4
Traveller type
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LanguageEnglish
7
3
0
0
4
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1 - 10 of 14 reviews
Reviewed 2 weeks ago

After a few times attending this hotel for food and being disappointed , we went on New years day as a family of 12 and the service was good, the staff friendly and the food hot, good quality and tasty and we will return for...More

Date of visit: January 2019
Thank amanda n
JoanneW2648, Hotel and Events Management at Brentwood, responded to this reviewResponded 1 week ago

Thank you so much for your kind review, it really means a lot to us having your feedback. I am really pleased you and your party came back to us and enjoyed your recent visit. I'm delighted to hear that the food was of good...More

Reviewed 2 weeks ago

We all got there for a post xmas get together we all ordered meals and they came all together hot and very good. That was good service for 14 people well done .More

Date of visit: December 2018
Thank Ian D
JoanneW2648, Hotel and Events Coordinator at Brentwood, responded to this reviewResponded 1 week ago

Thank you so much for your kind review, it really means a lot to us you taking the time to offer your feedback. I am delighted you enjoyed your recent visit to us for your family xmas get together and found the food to be...More

Reviewed 3 weeks ago via mobile

Never had a bad meal here. Always lovely and prices are very reasonable for portion sizes. Friendly staff.More

Date of visit: January 2019
Thank richardpQ7133BS
JoanneW2648, Hotel and Events Co-ordinator at Brentwood, responded to this reviewResponded 1 week ago

Thank you so much for your kind review, it really means a lot to us having your feedback. I am really pleased to know you found the food lovely, prices reasonable and portion sizes satisfactory on your recent visit to us. The team always strive...More

Reviewed 3 weeks ago via mobile

Well.. firstly took ages to order food and drinks as staff member needed a special fob to open till draw, then after ordering food and drinks one of the drinks was flat, no issues as was replaced it was when the food was served one...More

Date of visit: January 2019
Thank JoeE0628
JoanneW2648, Hotel and Events Coordinator at Brentwood, responded to this reviewResponded 1 week ago

Please let me apologise sincerely for the level of service you experienced on your recent visit. This is clearly not an acceptable standard. I can assure you that this is not our usual level of service nor the standard we strive for at the Brentwood....More

Reviewed 4 weeks ago via mobile

Went to the Brentwood for Christmas day lunch nightmare no organisation staff looking blank , our meal sitting was 1.30 we eventually got shown to a table at 3 o'clock which was not set had to stand there while the waitress clear the table another...More

Date of visit: December 2018
Thank Denise F
JoanneW2648, Hotel and Events Coordinator at Brentwood, responded to this reviewResponded 1 week ago

Please let me apologise sincerely for the level of service you experienced on Christmas Day. I can assure you that this is not the standard we strive for at the Brentwood. I have addressed your comments with all the team and managers to see where...More

Reviewed 4 weeks ago

Lack of organisation & communication from start to finish. More staff required .Dont think we will repeat the experienceMore

Review collected in partnership with Greene King
Date of visit: December 2018
Thank Trip28124336744
JoanneW2648, Hotel and Events Coordinator at Brentwood, responded to this reviewResponded 1 week ago

Please let me apologise sincerely for the level of service you experienced on Christmas Day. I can assure you that this is not the standard we strive for at the Brentwood. I have addressed your comments with all team and managers and things are now...More

Reviewed 4 weeks ago via mobile

My family and I, all 18 of us had our annual family get together here last week, absolutely fantastic place, our order was large but was 100% spot on and all the food came out in a timely manner, the staff are friendly and hard...More

Date of visit: December 2018
Thank fasteddie774
JoanneW2648, Hotel and Events coordinator at Brentwood, responded to this reviewResponded 1 week ago

Thank you so much for your kind review, it really means a lot to us having your feedback. I am really pleased you and your family enjoyed your recent visit to the Brentwood. I'm delighted to know you found the food spot on and the...More

Reviewed 4 weeks ago

An enjoyable evening and meal with friends. Food was good value and enjoyed by all of us.Will be back soon.More

Review collected in partnership with Greene King
Date of visit: December 2018
Thank Whitton2015
JoanneW2648, Hotel and Events management at Brentwood, responded to this reviewResponded 1 week ago

Thank you so much for providing your review. We are delighted to here that during your recent visit with friends that you enjoyed the food and found it to be good value for money. I am really pleased to hear that you had an enjoyable...More

Reviewed 9 December 2018 via mobile

Food was fine. Place was clean but what makes me want to visit again is the staff. They were very friendly very efficient very helpful and very patient with my elderly (a bit eccentric) in laws. Just the steak on the skillets means it carries...More

Date of visit: December 2018
Thank richardsmum
JoanneW2648, Guest Relations Manager at Brentwood, responded to this reviewResponded 15 December 2018

Thank you so much for your kind review, it really means a lot to us having feedback. I am really pleased you enjoyed your recent visit and found the team to be friendly, helpful, patient and efficient. We always strive to put the guest at...More

Reviewed 26 November 2018

Place was exceptionally clean and staff were extremely friendly, would recommend this venue to anyoneMore

Review collected in partnership with Greene King
Date of visit: November 2018
Thank William C
JoanneW2648, Guest Relations Manager at Brentwood, responded to this reviewResponded 27 November 2018

Thank you for your lovely review. I am really pleased you found the restaurant exceptionally clean, the staff extremely friendly, enjoyed your visit and would recommend us. I will pass on your comments to the team. We look forward to seeing you again soon. Kind...More

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