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Upstairs at Clares Restaurant

₹₹ - ₹₹₹British, Cafe
97-99 Mostyn Street, Llandudno LL30 2PD, Wales
+44 1492 876711
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Overview
  • Excellent26%
  • Very good35%
  • Average14%
  • Poor11%
  • Terrible14%
Travellers talk about
“sandwich” (4 reviews)
“potatoes” (3 reviews)
Closed Now
Hours
CUISINES
British, Cafe
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
97-99 Mostyn Street, Llandudno LL30 2PD, Wales
All Details
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Reviews (61)
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1 - 10 of 61 reviews

Reviewed 3 weeks ago via mobile

What a awful experience if I could give 0 I would. 3 staff and all got it wrong. Coffee was not hot. Reported it and they warmed it in the microwave. Ordered BLT and one with no butter. Both arrived with butter shoveled on. The...More

Thank banksja007
Ronni P, Customer Experience at Upstairs at Clares Restaurant, responded to this reviewResponded 2 weeks ago

Hi there, thank you for your feedback. I am sorry to hear about your experience at our restaurant and I would like to apologise for the quality of food and service you received. We aim to deliver high standards and unfortunately it seems we have...More

Reviewed 14 January 2018 via mobile

Disappointing. Cheap tasting greasy fudge cake. Tiny portion soggy with chocolate and whipped cream. Average panini. Stale crisps. Lacklustre side salad. Over priced. Very out of date. And not in a good retro or vintage style either. Not the classy experience we imagined it, though...More

1  Thank TraceyReesCooke
Management response:Responded 16 January 2018

Hi Tracey, thank you for your feedback. I am sorry to hear about your experience at our restaurant and would like to apologise for the quality of food you received. We aim to deliver high standard of food and drinks and it seems we have...More

Reviewed 21 December 2017

What was a pleasant restaurant for a light lunch or afternoon tea has gone downmarket. No longer the crisp table cloth with paper napkin and cutlery. Your order is plonked in front of you on a bare stained wooden table and its get your own...More

1  Thank WalterJones
Reviewed 23 November 2017

I went for a sandwich here on Tuesday and they are now served differently on a thicker bread which was nice, they used to be on thin bread (which were also very nice), I would however prefer the side salad rather than crisps like they...More

2  Thank Autumn214
Reviewed 24 September 2017 via mobile

Whenever we are in Llandudno for the day we always head to Clares for lunch. Clean, tidy place with good food well served; we sometimes have to queue but never too long. Diners are invariably midde aged or older which suits us. Restaurant is on...More

Thank Jeff F
Reviewed 17 September 2017

Went to Claire's for lunch they were very busy had to wait for a table not too long.the food was ok the service was very poor and very slow the lady who took . our order was quite abrupt and not over friendly .waited a...More

Thank freda g
Reviewed 12 August 2017 via mobile

All though the young female member of staff was polite I would never visit this restaurant again we had 2 beef dinners priced £16.50 when they arrived they where a microwavable beef dinner which can be bought for less than £3 in a supermarket. We...More

3  Thank Maxine T
Jonathan M, Customer Experience at Upstairs at Clares Restaurant, responded to this reviewResponded 14 August 2017

Hi Maxine, thank you for taking the time to leave feedback on your visit. I would like to apologise for the quality of your food. Ensuring the quality of our food is of high importance and all our meat is sourced from Poyntons Butcher. It...More

Reviewed 2 August 2017

Food and service was good, it was very quiet. However its just not as good as it used to be. Will still go again as its an experience.More

2  Thank Whisper68
Jonathan M, Customer Experience at Upstairs at Clares Restaurant, responded to this reviewResponded 4 August 2017

We appreciate you taking the time to provide us with feedback about your visit. I am glad to hear that overall your experience with our food and service was positive. We have recently carried out 'Good to Great' team training, which focused on continually improving...More

Reviewed 18 July 2017

Walked into Clares department store this morning to get a new raincoat (I always buy my raincoats from here) and the look given to me upon entrance made me feel like I was a criminal. Two members of staff stood behind the till looking down...More

2  Thank Lisa J
Jonathan M, Customer Experience at Upstairs at Clares Restaurant, responded to this reviewResponded 24 July 2017

As a company, we put a lot of time and effort into ensuring our teams drive high levels of customer service and have recently carried out Good to Great customer service training to give team members the right tools to deliver high levels of service....More

Reviewed 8 July 2017

Had a lovely lunch here of toasted teacakes followed by bara brith and good quality tea served by a nice pleasant lady on tables with linen cloths all in the old fashioned tea room style. The café is only small but has a quietly pleasant...More

1  Thank margareth700
Jonathan M, Customer Experience at Upstairs at Clares Restaurant, responded to this reviewResponded 10 July 2017

Hi there, thank you for your positive comments. I am so glad to hear that you enjoyed the atmosphere and your experience while stopping by. We're looking forward to welcoming you back to Clares when you next return to Llandudno. Take care.

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Breakfast, Lunch
Restaurant features
Seating, Waitstaff
Good for
Child-friendly
Open Hours
Monday
9:30 AM - 5:30 PM
Tuesday
9:30 AM - 5:30 PM
Wednesday
9:30 AM - 5:30 PM
Thursday
9:30 AM - 5:30 PM
Friday
9:30 AM - 5:30 PM
Saturday
9:30 AM - 5:30 PM
Location and Contact Information
  • Address: 97-99 Mostyn Street, Llandudno LL30 2PD, Wales
  • Location: Europe  >  United Kingdom (UK)  >  Wales  >  North Wales  >  Conwy County  >  Llandudno
  • Phone Number: +44 1492 876711
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