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Calle Gran Via 43, 28013 Madrid, Spain
+34 912 75 20 93
09:00 - 02:00
Open now
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Sun - Thu 09:00 - 02:00
Fri - Sat 09:00 - 03:00
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948 Reviews from our TripAdvisor Community

Traveller rating
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Showing 174: English reviews
Rego Park, New York
Level Contributor
320 reviews
94 restaurant reviews
common_n_restaurant_reviews_1bd8 155 helpful votes
Reviewed 5 days ago NEW

This is a place that specializes in slow service, ignoring the customer, and mediocre food. Yes, it's cheap, but that's no reason to have people linger forever over a plate of french fries and whatever you ordered (no matter what you order, it comes with french fries) seemingly forever. Pass it by, and go some place in which they care... More 

Thank JohnRegoPark
Level Contributor
9 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

We went here looking for a late breakfast after checking out of our accommodation. We waited ages for somebody to address us and then when they finally did they told us to just sit wherever we wanted to. It was another long wait until we got menus and our order taken. I ordered English Breakfast tea and was given Earl... More 

Thank Anniegetyourguns
Level Contributor
20 reviews
10 restaurant reviews
Reviewed 1 week ago

We stopped here for lunch one afternoon, and while the food was nothing special, it was adequate. The service was friendly, and slow, as the restaurant was pretty packed and only lightly staffed. They did offer menus in English. For American visitors you can think of Vips as a Denny's, with slightly higher quality food.

Thank Cheri B
Level Contributor
7 reviews
7 restaurant reviews
Reviewed 27 February 2017 via mobile

The other half wanted to try it for breakfast. Belgian chocolate shake was excellent. I had eggs benedict - so wrong. The 'hollandaise' was simply two blobs of yellow, oily mayonnaise (vile aftertaste) on top of very greasy eggs and very greasy, shrivelled bacon. Couldn't finish it and I eat most things. Waitress was quick and friendly though. Chain so... More 

Thank Michael C
East Hanover, New Jersey
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 24 October 2016 via mobile

Service little slow but worth the wait. I ordered rack of ribs and it was so tender and delicious, served with french fries. Location was easy to find in the Gran Via. Staff speaks good english too.

1 Thank jayjose727
Level Contributor
30 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 23 October 2016 via mobile

I had dinner at this restaurant with a my colleagues from work. It was a Friday night so there were a lot of people. It's interesting to mention that at this restaurant people who suffer from celiac disease can eat it here, as one of my colleagues does. We ate sandwiches. I ate a delicious Kentucky sandwich, so tasty! The... More 

Thank maripes
Telford, United Kingdom
Level Contributor
23 reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed 20 October 2016

We ate in Vips twice during our stay in Madrid, on our first night we arrived at about 7.30 and ate upstairs where we tucked into burger and fries which was very filling and very reasonable. Our last morning in Madrid we returned for breakfast, i had the american brunch which was 2 pancakes,bacon,scrambled egg and wedges with freshly squeezed... More 

Thank hayley e
Level Contributor
239 reviews
99 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
Reviewed 19 October 2016

Food was very bad. Worst than the included breakfast of a 3 star motel in USA. Service was OK. Don't go unless you are starving and in urgent need of food and there is no other choice.

Thank Tcicccec
Colorado Springs, Colorado
Level Contributor
87 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
Reviewed 15 October 2016 via mobile

Not mind-blowing but they have a gluten free menu and the food was sufficient to sustain life. The service was fine and the location is convenient.

Thank msmythe365
peoples republic of caledonia
Level Contributor
94 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
Reviewed 14 October 2016 via mobile

Terrible. Surly service, poor menu and the food was cold and greasy. Would not - and indeed did not - go back. Avoid

1 Thank chooseANewScreenName

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    3 of 5 bubbles
Average prices
US$ 9 - US$ 16
International, Mediterranean, American, Fast food, Vegetarian Friendly, Gluten Free Options
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Outdoor Seating, Waitstaff, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Seating, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Cheap Eats, Kids, Child-friendly
Open Hours
09:00 - 02:00
09:00 - 02:00
09:00 - 02:00
09:00 - 02:00
09:00 - 02:00
09:00 - 03:00
09:00 - 03:00
Location and Contact Information
  • Address: Calle Gran Via 43, 28013 Madrid, Spain
  • Location: Europe  >  Spain  >  Community of Madrid  >  Madrid>  > Malasana
  • Neighbourhood: Malasana
  • Phone Number: +34 912 75 20 93

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Vips and other visitors
3 questions
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Questions? Get answers from Vips staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Malasana

Neighbourhood Profile
Hip bars and galleries, independent theaters and music venues, young people with tattoos and funky hair, narrow winding streets — this is Malasaña. Near the center, Plaza Dos de Mayo is a gathering of friends outside bars, dog owners, artists under craft tents, and creative types with notebooks and sketchpads on the plaza’s benches. It may not be as neat and tidy as many other parts of the city, but this only adds to the Malasaña edge. Shops and bars here range from hippie-crunchy to upscale trendy, and on weekends, the streets are bustling around the clock as the nightlife progresses from dinner to bar to disco to late-night food. On the west side of the neighbourhood is the subdistrict called Conde Duque, named after a large pink fort in its center that has been converted into a cultural center for exhibitions and performances. Prettier yet just as edgy, this intimate corner of Malasaña is home to a young international community.
Explore this neighbourhood