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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
German
FEATURES
Takeout, Outdoor Seating, Seating, Wheelchair Accessible, Table Service, Serves Alcohol
Reviews (107)
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27 results
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5
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Reviewed 5 August 2020 via mobile

It is the best ice cream place in Freiburg, especially the pistachio ice cream. Why I don’t give 5 is the fact that they never let you seat there if you get ice cream in a cone even if you want to drink something and...also they served ice cream without wearing a mask or gloves during our visit in Corona time.More

Date of visit: August 2020
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Reviewed 4 August 2020 via mobile

The ice cream was highly recommended by friends living in the area. It was our desert after dinner and we where really looking forward to it. Also the incredible amount of people waiting in line promised a lot. We had three different flavors, three times...we were amazed by how bad the taste can be. Worst was Raffaello, which tasted like the milk was sour. The others were tasteless or only resembled hardly what it was supposed to be. The scoops where also terribly small, like the vendor is very cheap and wants to rip off customers. At one point I had the impression that they were close to taking back ice-cream from the cup because it was slightly too much. And most amazingly, during a global pandemic the staff does not wear simple gloves but touches the cone and cash? Terrible health hazard.More

Date of visit: August 2020
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Reviewed 15 July 2020

My daughter lives in Freiburg and we have visited this place on and on in the last 5 years. On this occasion our daughter had to sit down on the outside chairs to breastfeed her youngest and we were rudely send away and not allowed...even to order a coffee as be had already obtained ice cream from their own takeaway ( long wait baby as the do demanded unpredictable feed) . No child friendly Italians here!More

Date of visit: July 2020
Helpful?1  
Reviewed 20 June 2018

Every time I go to Freiburg for any diferent reason someone always invites to visit there and have a cup of coffe, or a nice icecream, always good done and with a very eficient atendents!

Date of visit: June 2018
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Reviewed 18 June 2018

The ice-cream is OK, but definitely not the best one in town. The location is of course great (close to the city and the theatre) but some male staff members are very unfriendly. I do not need to support this.

Date of visit: June 2018
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Reviewed 10 June 2018

I have been to several ice cafes in Freiburg and was alerted to this one by local reviews which said it was #3. The products here are definitely the best I have tasted in Freiburg. The location is easy to find, right near the Theatre....If you have to walk to get here it is worth it. Recommend the double spaghetti ice.More

Date of visit: June 2018
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Reviewed 27 January 2018

This is historical Italian cafe located near the theater, in the very downtown of Freiburg. This cafe is popular mostly due to very good ice cream, and big choice of cakes and drinks. Always crowded, friendly service

Date of visit: January 2018
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Reviewed 23 September 2017 via mobile

The ice cream is average, by non italian standards. This place would not survive in Italy thats for sure. We also tried the black forrest cake. It was dry and drained in kirsch... Dont go if you can avoid it...

Date of visit: July 2017
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Reviewed 19 August 2017 via mobile

Don't really understand the hype. The ice cream was reasonably priced, but tasted average at best. I didn't like the kiwi flavour which was somehow watery and sour at the same time. The dark chocolate was good though. My husband also tried walnut and "desire"...(roasted almonds) which were both below average. We have eaten far better ice cream (yes, eveb in Germany)!More

Date of visit: August 2017
Helpful?1  
Reviewed 16 April 2017

the queue is long ....that speaks for itself for the quality of the ice cream one can take it away or eat it there. tehre are many small tables inside and outside personnel is nice

Date of visit: April 2017
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Frequently Asked Questions about Eiscafe Portofino

Yes, Eiscafe Portofino offers takeaway services.

Eiscafe Portofino is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3
  • Value: 4
  • Atmosphere: 4