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Ratings and reviews

#1,009 of 1,746 Restaurants in Edinburgh
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar, Italian
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, After-hours
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meals, features, about
Reviews (551)
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512 results
Traveller rating
127
110
104
80
91
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LanguageEnglish
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Traveller rating
127
110
104
80
91
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Reviewed 10 March 2020 via mobile

Myself & my friend and 9month old baby were in for breakfast on Monday 9th of March. We were served by FLAVIO ... what can I say his service was amazing like in a 5 star restaurant. He was so polite and well mannered something...you don’t get in many places nowadays. We will definitely be back.More

Date of visit: March 2020
Helpful?
Reviewed 27 February 2020

Met at door by Chelsea. Asked if any allergies..... Well done!! Perfect service by her, served us well and checked once if food was OK. Food was excellent, well done to the chef!!

Date of visit: February 2020
Helpful?
Reviewed 22 February 2020 via mobile

Came with my husband and 1 year old daughter for tea. Manager was fantastic and the food was excellent.

Date of visit: February 2020
Helpful?1  
Reviewed 16 February 2020 via mobile

Food was average, it was edible but not the best. I’d say 2.5/5*. However, that is not my reasoning for the low mark. I just find it utterly shocking and rude that staff members - both floor and kitchen staff may I add - will...stand about having conversations with each other in what I can only assume is polish. Standing chit chatting whilst customers are needing served, completely dismissing them. Kitchen staff also have little to no respect, shouting and talking loudly in A foreign language to each other as well with not a care in the world. This just seems completely unprofessional and is extremely uncomfortable as for all we know their conversation could be about us. Management really must up their game and have a word about their staff members insult customers as well, as we unfortunately overheard a conversation about a customer by a certain staff member and who I assume was the manager as he was the only person not in the blue work shirt. It truly is a shame to see a restaurant what once was a lovely diner go downhillMore

Date of visit: February 2020
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Reviewed 15 February 2020

On a Monday late afternoon we were well looked after by Lauren who was friendly, organised and efficient. We didn't think through our Meerkat meal orders well enough and possibly missed a trick with our side salad order - if 2 for 1 we should...have ordered 2 as the dish and contents was very meagre. 2 Teas came with mugs as requested and at the time of the main courses. However a mug of hot water (3/4 full) and a tea bag to dunk ourselves seems a little profiteering for the price of £2-49. The house burger was acceptable standard fare but we were very disappointed with the Tuscan sausage pizza. The picture on the menu indicated a fully topped offering. Instead we had to play "hunt the slice" - the sausage itself was very tasty but there were hardly pieces any on show. A shame as the welcome and service wasn't matched by the food and value - even with the Meerkat offer.More

Date of visit: January 2020
Helpful?1  
Reviewed 15 February 2020 via mobile

Breakfast disappointing, full Scottish was half hot on plate & cold, sausage was tough & definitely not made fresh, staff were great , made another one right away, friend’s toast came like white warm limp bread, it’s a shame as we were only people there..., so they were not rushed off their feet. Won’t be back, just another big chain letting things slip, so many great wee cafes in area with the personal touch & much better food.More

Date of visit: January 2020
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Reviewed 6 February 2020 via mobile

Had a wonderful meal, served by Alicia at the gyle! Very friendly and attentive from start to finish x

Date of visit: February 2020
Helpful?
Reviewed 3 February 2020 via mobile

The staff are brilliant and were able to cope with my nut allergy brilliantly. The shift manager Robert made sure everything was double checked and safe for me to have.

Date of visit: January 2020
Helpful?
Reviewed 2 February 2020

I will start by saying the food was absolutely gorgeous, delicious as F&B always is. What was truly exceptional though was the standard of service. I was served by a lovely young man named Curt (even more gorgeous than the food!) and he went above...and beyond for us! I have never had a server as skilled as this young man. Not only was he faster than light, he was absolutely hilarious. And I mean hilarious. I'm laughing now even thinking about his spaghetti joke! Truly, it felt like we had a real host for the evening. Whatever this boy is being paid, it is not enough! Without a doubt the best F&B in Scotland and it's solely thanks to Curt. Yum yum!More

Date of visit: February 2020
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Reviewed 30 January 2020 via mobile

Visited on the 4th of January, the food was good. Flavio our waiter was great, he was very talkative and seemed very happy to work there. Great laugh and made us feel welcome.

Date of visit: January 2020
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Questions & Answers
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Margaret M
30 September 2018|
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Response from lalalaurenmarion | Reviewed this property |
Yes it is flat and spacious enough for a rollator :)
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Frequently Asked Questions about Frankie & Benny's

  • Frankie & Benny's is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 3
    • Service: 3
    • Value: 3
    • Atmosphere: 3