PATT-THAI, Newport

Patt thai are one of the best food places in Newport. I've had food from them probably 50+ times since they've opened. Food is always delicious and hot. The Staff and the owner are always super friendly. They go out of their way to accommodate...and always let you know about delivery delays etc. Don't pay any mind to the few bad reviews on here! It's definitely not the service I've ever received and I've placed a lot of orders with them. Go on give them a try you definitely won't regret it.More

Date of visit: February 2021

Helpful?

Thank you so much for your review Wendy. For difficult times with lockdown Covid. Your review very cheerful our team. We did try hard to improve our delivery services. We cook every dishes bespoke also Thaifood are unique recipe not quick and easy like burger...More

jadedE249KI

1 review

Reviewed 4 weeks ago

Don’t order on a saturday

Don’t order from Patt-Thai if your expected a nice Saturday take away. We were recommended the restaurant for its great food but unfortunately never actually got to try it. We ordered a home delivery at 6 and was told it would take 1-2 hours due...to how busy they were, we accepted but after calling up at 10 past 8 we were then told it would be another 40mins to an hour clearly have not processed the order. At this point we’ve already waited two hours and then tried to explain that if they were that busy then they should have not accepted the order and that would have been fine, they were also very rude on the phone rather than apologetic. Won’t be ordering from there again.More

Date of visit: February 2021

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697ryann

2 reviews

Reviewed 29 November 2020 via mobile

We ordered a take away from

We ordered a take away from Patt Thai and it was fantastic. I had the see aew beef, crispy tofu, satay chicken and crispy spring rolls and it was all cooked to perfection, extremely tasty and clearly freshly made. Will definitely be ordering again and...would highly recommend.More

Date of visit: November 2020

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h_ker1234

1 review

Reviewed 10 October 2020 via mobile

We ordered a takeaway at 7.30pm.

We ordered a takeaway at 7.30pm. Rang at 9am as we were hungry and didn’t know why it was taking so long. The man I spoke to said ‘it will be there in 15 mins’ so we called back after 30 mins. Told (the same...ignorant man) my postcode who said ‘oh because of lockdown we can’t travel there’ which is incorrect because we’ve had takeaways delivered from the same town. He would not let me speak on the phone and was incredibly rude and obnoxious. Instead of apologising and understanding our frustration, especially given we’d already called earlier that night, I don’t think I’ve ever spoken to someone who liked the sound of their own voice. Totally awful service. Won’t be ordering from there again, which is a shame because the food is actually okay. Note: To the rude man - please go and complete training in customer serviceMore

Date of visit: October 2020

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224sic

1 review

Reviewed 18 September 2020

Surprisingly nice take away

I have been wanting to eat Thai for quite some time and stumbled across Patt-Thai. We placed our order at 5:15 and I was expecting a long wait based on previous reviews, but got a call to say my food would be ready in 15...minutes (collection). The only inconvenience was not having cash, so having to pop a few doors up to get it took a few extra minutes. The food (Pad Thai) was very tasty and we would definitely order it again - but maybe minus the chilli flakes. Looking forward to trying other items from the menu in coming months.More

Date of visit: September 2020

Helpful?

Thank you so much for your review.We very appreciated it. Happy that you enjoyed your Pad-Thai dishes. All ingredients are Authentic Thai so quite spicy 🔥 But also you can leave all your queries in the comments box. Our staff will try best to your...More

Gareth1974

397 reviews

Reviewed 30 August 2020 via mobile

Pleasantly surprised

Pleasantly surprised, went by chance and thought the food was superb and real value for money, they primarily run takeaways but have a couple of tables. We really enjoyed and will return

Date of visit: August 2020

Helpful?1

Hi Gareth, Thank you for your review, We are very appreciated your times. Hope to see you again soon.

LauuuraF

3 reviews

Reviewed 29 August 2020

Worse experience ever

We ordered a meal at 17:15 to be delivered from 18:30 to 19:00. Did try to be really patient and didn’t call until 19:54 where the update was that the order will take 45 minutes to be delivered. At that momento we were already tired...of waiting and really hungry but even when tempted didn’t cancel the order. The order never arrived, the driver claimed at 20:50 that he had just delivered the order. Where? To a random address, well done. All too messy, unprofessional and tiring.More

Date of visit: August 2020

Helpful?

Hi Laura we understand your frustration. The service you received was not acceptable. We do apologize. The food was delivered to the correct address. Order placed between 6.45 and 8pm cannot be guaranteed due to the high demand during this time. We hope you enjoyed...More

FfionM6

3 reviews

Reviewed 8 August 2020 via mobile

Really good green thai curry!

Ordered green thai curry, sticky rice and sticky chicken wings. Really good food would definitely order again!

Date of visit: August 2020

Helpful?

Thank you for taking your time to do a review. We very appreciated. Eat well and stay healthy. That's our aims. Patt-Thai

Fingerlickin85

1 review

Reviewed 11 July 2020

Shame it took so long

So I have ordered from here 3 times now and twice have had to wait well past my requested delivery time. Both times I gave over an hour for them to prepare the food and it still turned up over 30 mins late. An hour...and a half total. It really is a shame this service isn't better because to food is absolutely amazing. Easily one of the best tasting take aways in Newport, just expect to wait a long time for your food. Perhaps they need more staff?More

Date of visit: July 2020

Helpful?

Hi, Thank you for your review. We understand how do you feel and Thank you so much for order in advanced. We already recruit extra driver and kitchen staff to delivered food faster to cover for far area (np10,np18,np11,np44) but our food very hight demand...More

durhamcowboy

5 reviews

Reviewed 16 April 2020 via mobile

Wow what a find! Currently

Wow what a find! Currently in lockdown and it was the wife’s birthday. Wanted something different to the normal Chinese or Indian takeaway and so glad we opted for this place. Delivery was quick and food was amazing - plenty of flavour and spice. Totally...recommend- delivery driver was very friendly too. Thank you!More

Date of visit: April 2020

Helpful?

Hi We really appreciate your feedback. And are glad you enjoyed the food. We make every dish bespoke to the customer requirements. We do not use msg all flavours are natural. We hope you stay safe and will look forward to your next order.

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