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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Indian, Asian
Meals
Dinner
FEATURES
Delivery, Takeout
Reviews (18)
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18 results
Traveller rating
3
3
2
1
9
Traveller type
Time of year
LanguageEnglish
Traveller rating
3
3
2
1
9
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Reviewed 25 November 2020

We ordered our food at 18:28, and were given an estimate of an hour for delivery. After 75 minutes, contacted the restaurant, and were told another 10-15 minutes. After another 30 minutes, was in the process of phoning ChefOnline to complain, when the order arrived....The delivery man had no mask, and was stood right up at the door - handed my food brusquely, and turned to leave. When I asked him why he hadn’t offered any apology or explanation, he said (over his shoulder), “you were on the phone”. I told him that was because I was in the process of complaining, he became verbally abusive. The food was OK, but definitely not warm.More

Date of visit: November 2020
Helpful?
Reviewed 3 August 2020

Food was lovely. Had issue with delivery driver as he left my food out on the pavement rather than just putting inside of flat door. I’d had an asthma attack not long after ordering and asked driver over intercom to just put inside door as...I was going to be a few minutes to get down the (42) stairs. When I rang the restaurant to complain about the driver I was accused of lying. The person on the phone was so rude. I was made out to be a liar. Delivery driver said he had rang me but he hadn’t. The way I was treated was disgusting. Such a shame as I really enjoy the food from here. But I won’t be ordering again after the terrible customer service.More

Date of visit: July 2020
Helpful?
Reviewed 31 December 2019 via mobile

Great food and not had a problem with service. I would say this is my second favourite indian in coventry!

Date of visit: December 2019
Helpful?2  
Reviewed 3 August 2019 via mobile

My only go to Indian take away in Coventry. The duck korma is fantastic and service is always fast and efficient.

Date of visit: August 2019
Helpful?3  
Reviewed 13 April 2019 via mobile

Do not touch this place . Waited for nearly two hours for my delivery. Shocking customer service lied to on phone after receiving a text to say my order on way and 34 minute still not arrived. The food eventually arrived cold and nothing better...than a cheap supermarket value ready meal. Save your money folks and stay away from this abysmal restaurantMore

Date of visit: April 2019
Helpful?
Reviewed 20 February 2019

waited 2 hours to be told our order was 5 mins away, waited a further 15 mins to then be told we had to wait another hour!! cancelled order to then be told thank you that's a relief saves us a job we didn't want...will never use again. now ive got to make sure they don,t take payment for a order we never got. attitude on the phone was shockingMore

Date of visit: February 2019
Helpful?
Reviewed 24 November 2018 via mobile

Orders through just eat and the deliver time was an hour and ten minutes. After this time the app updated to say the food had been delivered but nothing had arrived. I rang direct and was told that the order had been lost in the...kitchen and hadn't even been processed. Promised it would be delivered within half an hour. I rang again 45 minutes later and was told it was on the way. Order didn't arrive until a further 25 minutes later. Driver was apologetic and said a driver had broken down. Might have been believable if it hadn't been for the initial mistake with the order and the 2 hour delay. He offered half price next time but I assured him there wouldn't be a next time after such poor service. Sat down to cold food at 9pm after placing the order at 6.19pm. Just awful. Avoid at all costs.More

Date of visit: November 2018
Helpful?
Reviewed 29 July 2018 via mobile

Took over two and a half hours for a delivery after calling the restaurant twice asking where it is i got a male who could not apologise and kept repeating i will give you something for free then put phone down. The free thing was...a bottle of tango laughable. When the food arrived it was cold the pakoras were badly burnt and the naan bread was like rubber avoid at all cost would not serve there food to an animal.More

Date of visit: July 2018
Helpful?
Reviewed 4 June 2017

I ordered a takeaway for me and friends. We had to to wait almost 2 hours for the food to receive. This was the only drawback. The food quality was great! Though it was cold and we had to use microwave again. But we were...ok with that. The delivery person was vary polite and he apologized again and again for his delay. I say, better luck next time!More

Date of visit: May 2017
Helpful?
Reviewed 10 February 2017

Ordered lamb curry got chicken curry when I advised them on phone about my delivery in fairness they apologised, the next next time you order maybe we can help, I said there won't be a next time

Date of visit: February 2017
Helpful?
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