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Jamie's Italian

13 Friary Street, Guildford GU1 4EH, England
+44 1483 600920
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Overview
  • Excellent24%
  • Very good22%
  • Average22%
  • Poor19%
  • Terrible13%
Travellers talk about
“prawn linguine” (30 reviews)
“brownie” (14 reviews)
“gold card” (20 reviews)
Open Now
12:00 PM - 11:00 PM Hours
CUISINES
Italian, European, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
13 Friary Street, Guildford GU1 4EH, England
All Details
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (1,267)
Traveller rating
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1 - 10 of 1,236 reviews

Reviewed yesterday via mobile

I Will never go back! The food was mediocre, they charged the earth for putting it on a plank. Service was focussed on getting you sat down, not on feeding you.

Thank Adrius42
Reviewed 6 days ago

Well I can see why Jamies chain is in trouble, terrible visit. We used to go often but it got worse. We recently had a Groupon deal and so thought we would try it again. Terrible. Serving staff worked hard to try and prop up...More

Thank neveratrest
Jamie's Italian R, Manager at Jamie's Italian, responded to this reviewResponded 3 days ago

Hello there, Apologies your meal did not exceed your expectations. I would like to discuss further with you if that's okay, please drop me an email at federica.carcangiu@jamiesitalian.com Hope you have a nice day, Thanks Federica

Reviewed 3 weeks ago via mobile

Don’t get me wrong the service was good. We ordered the 4 cheese nachos to start with olives and the portions were really small... My partner ordered a medium rare steak and it came back almost well done. I had the gluten free Tagletelle Bolognese...More

1  Thank Cleaver1995
Jamie's Italian R, Manager at Jamie's Italian, responded to this reviewResponded 2 weeks ago

Good morning. Thank you for taking the time to leave us your feedback. I'm really sorry that the bolognese wasn't up to our standards but I'm glad that the carbonara was good. I'm also happy that you were happy with service. I've spoken to the...More

Reviewed 3 weeks ago via mobile

The worst meal I’ve ever had!!! Avoid and don’t waste your money. Our meal was terrible even after complaining! First course fish dippers... what came out was tiny pieces of fish covered in skin and fried!! Some scraps of what looked liked squid with heads...More

1  Thank Natasha029
Marita B, Manager at Jamie's Italian, responded to this reviewResponded 3 weeks ago

Hi there, Thank you for taking the time to write this review. I'm sorry that you were not happy with your meal on this occasion. I have spoken to the manager on duty at the time of your visit, who assures me that both dishes...More

Reviewed 4 weeks ago via mobile

After visiting many of Jamie's Italian the level of food here was disappointing to say the least. Maisie

3  Thank Sean R
Jamie's Italian R, Manager at Jamie's Italian, responded to this reviewResponded 3 weeks ago

Hi Maisie, I'm sorry to hear that you didn't enjoy your food at Jamie's Guildford. I'd like to find out more about your experience with us, as this doesn't sound like our usual high standards. My email is marita.bounds@jamiesitalian.com Thank you for your feedback Marita

Reviewed 5 weeks ago

what should have been a casual evenimg meal en route for the cinema was little short of a nightmare ... chaotic service, screaming kids and rubbish food - h and expensive with it. Close it now Jamie.More

2  Thank druceym2016
Jamie's Italian R, Manager at Jamie's Italian, responded to this reviewResponded 3 weeks ago

Hi there, I'm sorry to hear about your experience with us and that our food wasn't up to standard on this occasion. Jamie is a family man himself, therefore we are very welcoming and accommodating to children. We are always happy to move guests to...More

Reviewed 5 weeks ago

Not only were the prices high, the service incredibly slow, and my "rare" steak easily into medium territory, but their handling of allergies was dreadful. I asked to see the allergy menu, they informed me they didn't have one - the manager knew the ingredients...More

2  Thank Orion S
Jamie's Italian R, General Manager at Jamie's Italian, responded to this reviewResponded 4 weeks ago

Hello, thank you very much for your feedback. We take any matters of illness extremely seriously so I have thoroughly investigated the matter as follows. I have spoken to the manager on duty and the waitress who served you where all correct allergy procedures were...More

Reviewed 1 April 2018 via mobile

I brought two vouchers a while back and each time the advertised lunch deal menu that we are offered, is cheaper than the voucher cost - I won’t make that mistake again! I’ve eaten here several times now with groups of friends in the evening...More

2  Thank Amanda032
Jamie's Italian R, General Manager at Jamie's Italian, responded to this reviewResponded 3 April 2018

Hi Amanda thanks so much for your feedback. The vouchers have recently changed to come in line with the prices on the menu to make this a better offer for our customers so apologies for this. I am glad to hear you consistently have a...More

Reviewed 1 April 2018 via mobile

I ate here when it first opened many years ago. It has a chequered and unpredictable history. There were 3 of us for lunch. Service was unpredictable and haphazard, they forgot things we asked for - mains consisted of two chicken dishes and one seafood...More

2  Thank LeanderBanks
Jamie's Italian R, General Manager at Jamie's Italian, responded to this reviewResponded 3 April 2018

Hi thanks for your feedback. I am sorry to hear we were not up to standard on your visit. Had you let us know any issues at the time we are always more than happy to rectify them. If you would like to discuss further...More

Reviewed 31 March 2018 via mobile

Myself my brother and our girlfriends enjoyed a delightful dinner at Jamie's. We usually endulge in the finer things and Jamie's was one of them. The head cheif was very friendly too - ensuring our stay was up to satisfaction.

2  Thank djpdan
Jamie's Italian R, General Manager at Jamie's Italian, responded to this reviewResponded 3 April 2018

Hi thanks for your feedback! Fantastic to hear you had a lovely meal here recently and our chef could be so accommodating for you! Hopefully see you again very soon Lauren

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Ask a question
Questions & Answers
Gerry Y
1 July 2017|
Answer
Response from | Reviewed this property |
Sorry I don't know if they do
0
Votes
037801
27 October 2016|
AnswerShow all 6 answers
Response from MrFrullini | Reviewed this property |
We parked on the high street seeing as it was quiet, but there is a multi-storey car park close by near subway.
2
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 12 - US$ 27
Meals
Lunch, Dinner, Brunch, Drinks, After-hours
Restaurant features
Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations, Seating, Waitstaff, Highchairs Available, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Accepts Credit Cards
Good for
Groups, Child-friendly, Kids
Open Hours
Sunday
12:00 PM - 9:00 PM
Monday
12:00 PM - 10:00 PM
Tuesday
12:00 PM - 10:00 PM
Wednesday
12:00 PM - 10:00 PM
Thursday
12:00 PM - 10:00 PM
Friday
12:00 PM - 11:00 PM
Saturday
12:00 PM - 11:00 PM
Location and Contact Information
  • Address: 13 Friary Street, Guildford GU1 4EH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  Guildford
  • Phone Number: +44 1483 600920
Description
JAMIE’S ITALIAN Jamie’s Italian is a contemporary and informal restaurant with a menu that reflects Jamie Oliver’s passion for authentic Italian cooking, delivered with his own unique twist on classic recipes. Beautiful rustic dishes are created using carefully sourced, higher-welfare ingredients for the best flavour, but still at great value. This is a relaxed, affordable and accessible environment where the style, atmosphere and menu can be easily adapted to suit any occasion. KNOWN FOR Child friendly; great value, quick lunch; special occasions; group bookings, party planning.
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