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Freemasons Arms

) #15,320 of 18,188 Restaurants in London ₹₹ - ₹₹₹ , British,
32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
+44 20 7433 6811
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Overview
  • Excellent16%
  • Very good21%
  • Average18%
  • Poor18%
  • Terrible27%
3 weeks ago
“Slower service than expected, good lunch food, drinks choice mediocre”
30 May 2017
“No desserts or coffee”
Open Now
11:00 - 23:00All hours
CUISINES
Bar, British, Pub, Grill
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
All Details
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50
Reviews (382)
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1 - 10 of 362 reviews

Reviewed yesterday

I went to this pub on the recommendation of a friend during my recent trip to London. The location of the pub is excellent, next to Hampstead Heath, which combined with the dog-friendly policy and relaxed atmosphere made this an ideal location for both man...More

1  Thank Ben M
Reviewed yesterday via mobile

Went in for Sunday lunch, the service was great, food was delicious, had a great time, will be back again and will recommend to friends. Thank you

Thank Blondie_jd
Reviewed 2 days ago

Service is awful but such a beautiful spot and pub. Menu is good and food is good. I feel so sorry for the chefs as the service is terrible and detracts from the good food. The service just spoils the experince- very slow, errors, dirty...More

Thank Jb2789
Reviewed 6 days ago via mobile

Difficult to know where to start as this was so bad so perhaps I'll offer some advice: 1. When the table the customer booked for 8 is not available till 8.45, make sure you offer some serious recompense to make it up 2. When you...More

3  Thank Keith S
Manager_Freemasons, General Manager at Freemasons Arms, responded to this reviewResponded yesterday

Hi Keith, Thanks for taking the time to leave a review. I have private messaged you about this matter. Kind Regards, Natalie

Reviewed 6 days ago

Took my family here last week. Found this place by mistake after a walk on the Heath, great location. Lovely and spacious pub and the food was surprisingly excellent. Very friendly and helpful staff. Will be returning!

Thank Kenny0751
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded yesterday

Hi Kenny0751, Thank you so much for your lovely review. I am delighted to hear you enjoyed the food and that our staff were helpful and friendly. We look forward to welcoming you back soon! Many thanks, Bethany

Reviewed 2 weeks ago

Visited on Sunday and It was my first time I came to this pub. Great place with an amazing beer garden. Unfortunately we didn't book a table in a restaurant part of the pub which looks great but still been very warm welcomed by the...More

1  Thank viktor-viktor86
Manager_Freemasons, General Manager at Freemasons Arms, responded to this reviewResponded 1 week ago

Hi Viktor, I am so glad you enjoyed your visit to the freemasons arms. Thank you very much for your lovely comments and we can't wait to welcome you back so we can wow you again! If you would like to dine with us in...More

Reviewed 2 weeks ago

One of the worst experiences I have ever had in London. 'Greated' by staff smoking outside the door. Horrendous service, staff not interested. Place is more about their latest tattoo's than customers. Filthy glasses, dirty tables, cutlery grim. Cigarette butts all over. This is CHAV...More

2  Thank homejames98
Manager_Freemasons, General Manager at Freemasons Arms, responded to this reviewResponded 1 week ago

Hi, I am extremely sorry to hear about your recent experience with us at the freemasons arms. This service from the team is unacceptable and these comments have been passed on so this behaviour will not happen again. I apologise for the poor food quality...More

Reviewed 2 weeks ago

Visited yesterday. Sunny day, very busy. Waited ages (maybe 90 mins for a main course) for our food and when it arrived it was very poor. Pizza bland, dried out, burger burnt, tiny and tasteless. Calamari clearly frozen then flash fried. Noticed at least two...More

2  Thank Zak B
Manager_Freemasons, General Manager at Freemasons Arms, responded to this reviewResponded 1 week ago

Hi Zak, I'm sorry to hear that you recently had a bad experience with us. That wait time is unacceptable. I have passed on your comments about the food quality to the kitchen, and we will make sure this does not happen again. This is...More

Reviewed 3 weeks ago

When I lived in Hampstead the Freemasons was my third favourite pub and I spent many a summers evening in the beer garden, with good food and a great drinks selection. Recently I revisited with a small party of eight or nine people for lunch...More

1  Thank GrandFable
Manager_Freemasons, General Manager at Freemasons Arms, responded to this reviewResponded 1 week ago

Hi, Thank you for your review. I am very glad to hear you enjoyed the food and that our waitress was lovely. I would like to apologise about the wait time on your drinks, 15 minutes is certainly far too long to wait. I would...More

Reviewed 4 weeks ago

The Freemasons used to be one of my favourite places many years ago so we decided to go there tonight - never again! The whole place is dirty, flickering light bulbs, bulbs missing,dust and grime everywhere! 2 of the wine glasses were dirty along with...More

3  Thank KJO1409
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 4 weeks ago

Hi, I'm really sorry to hear about your recent experience at the Freemasons. Unfortunately our cleaner failed to complete the cleaning of our external toilets. We have now brought this to the company's attention. Never the less we should have picked this up before opening...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 10 - US$ 23
Cuisine
Bar, British, Pub, Grill
Meals
Brunch, Lunch, After-hours
Restaurant features
Free Wifi, Reservations, Outdoor Seating, Buffet, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Cash Only
Good for
Bar Scene, Kids, Child-friendly, Groups
Open Hours
Sunday
12:00 - 22:30
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 7433 6811
Description
Set in the wonderful location of Hampstead, The Freemasons Arms is a unique country pub and restaurant that blends rural charm with modern flair. We invite you to dine out in stylish yet welcoming surroundings and sample our seasonal menus, perfectly complimented by an array of cask conditioned ales and fine wines
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