This not the first time recently when I'm being served (?) by a short, angry old man. No welcome, no hi or please. When I ask him what beers they have his answer is "same as in the bar". It's very visible he hates customers....More
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I am sitting here having breakfast. 4 staff, all of them more concerned with clearing plates, cleaning tables and re-setting tables. Can't seem to get a cup of coffee as it disrupts the flow of cleaning. Thank-goodness it's a buffet! Food OK, service terrible.
This restaurant, which is housed in the Chiswick Hotel, serves both breakfast and dinner (and presumably lunch). As we had checked in relatively late and didn’t feel like looking around for a restaurant, we booked a table at the Napa. Turns out it wouldn’t have...More
I've had dinner here a few times on my visits to London and each time have been thoroughly satisfied. The food is really well prepared and tasty. But for me, the staff I've encountered each time has been tremendous! The manager greeted us at the...More
Service was AMAZING, menu selection small but fantastic chouices something for everyone including vegetarians and I am sure vegans could be looked after easily
The staff was incredibly rude and was not able to accommodate even a small request (a bowl of cereal with milk) outside of breakfast was hours, referring to hotel policy and other completely irrelevant things.
Food was billiant and very tasty.(if slightly on the pricey side) My only criticism is the waiter being unable to tell the difference between pork and pollok, and getting the wrong meal. However wrong meal was very nice just not what was asked for. We...More
We decided to eat in the Napa as it was attached to the hotel. This was our 24th wedding anniversary meal But as I was in a Boat race the next day i choose to eat light. We had a nice bottle of wine for...More
We chose a special hotel rate that included breakfast and dinner. Dinner was a three course meal. We started with a vegetable soup which was very good. I had salmon with smoked-haddock orzo – the salmon was cooked perfect. My husband was very happy with...More