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Carnaby Restaurant

) #15,390 of 18,149 Restaurants in London ₹₹ - ₹₹₹ British
19-21 Great Marlborough Street | Courthouse Hotel, London W1F 7HL, England
+44 20 7297 5555
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  • Excellent18%
  • Very good15%
  • Average18%
  • Poor30%
  • Terrible19%
Travellers talk about
Open Now
11:30 - 23:00All hours
₹₹ - ₹₹₹
19-21 Great Marlborough Street | Courthouse Hotel, London W1F 7HL, England
All Details
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Reviews (91)
Traveller rating
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Time of year

1 - 10 of 87 reviews

Reviewed 2 weeks ago via mobile

Booked through virgin experience. Very easy . Easy to boom. Pleasant staff upon arrival. Lovely bright room. Busy but nice. Champagne upon arrival.plenty if time to relax. Good choice if sandwiches and cakez. Choice of hit drinks. Excellent. Really enjoyed it.

Thank lbowen14143
Reviewed 3 weeks ago via mobile

I called to book an afternoon tea for 8 people, but had a simple question about a dietary requirement. The women on the phone was rude, abrupt, and rushed me off the phone without bothering to even ask a co worker. After transferring me to...More

Thank Reri-Travel
Reviewed 4 weeks ago via mobile

Writing this review while still waiting for the main course. Been waiting 60 minutes so far. Can't tell you what the food is like I'm afraid. Don't bother.

1  Thank Cholomley
Reviewed 30 June 2017

we got this as an xmas gift to go for champagne afternoon tea combined with a thames river trip we was really looking forward to it on arrival we were shown into a quite small bland room not much character more like café standard no...More

Thank babeUnitedKingdom
Roy S, General Manager at Carnaby Restaurant, responded to this reviewResponded 10 July 2017

Dear Babeunitedkingdom, Thank you for your recent visit to Carnaby Brasserie. Hope you enjoyed the Thames River cruise and the afternoon tea afterwards. Some parts of the Carnaby brasserie are listed and therefore we cant do much about this. This does not go for the...More

Reviewed 23 June 2017

Booked this from a link after booking tickets for the Palladium. Arrived 10 mins before our 6pm booking. Only two other people in. Ordered drinks and given menu for PRE theatre booking, English classic menu, two courses which had been paid for in advance. I...More

Thank AnnieblueWorthy
Roy S, General Manager at Carnaby Restaurant, responded to this reviewResponded 10 July 2017

Dear AnnieblueWorthy, Thank you for your comments and sorry to hear that you had to wait for your food. The idea about a Pre-Theatre dinner is for it to be served quickly and on time so that you have time to spare before seeing the...More

Reviewed 7 June 2017 via mobile

Had an afternoon tea booked....when we arrived...We were greeted and taken to our seats where we were given a glass of champagne each. We were asked to show the booking reference. I showed the email that was sent to me by your team. We were...More

Thank Kaynav
Roy S, General Manager at Carnaby Restaurant, responded to this reviewResponded 10 July 2017

Dear Kaynav, I believe the team has been in touch with you via email to resolve your complaint. Thank you for bringing this to our attention

Reviewed 8 May 2017

Ate here twice. Good food but very slow service despite it not being very busy. Staff not proactive.

Thank Amy P
Roy S, General Manager at Carnaby Restaurant, responded to this reviewResponded 9 May 2017

Dear Amy P, Sorry to hear that you found the service to be slow. We will share your feedback with the team. Good to hear that you enjoyed the food though

Reviewed 11 April 2017

Found the room rather small and impersonal. Our tea was very weak and some of the sandwiches were dry. These must have been made early in the day as were wrapped in cling film. Some of the cakes were very dry. The waiting staff were...More

Thank gary_martin5
Reviewed 4 April 2017

I attended for afternoon tea with 4 guests as a mothers day treat for my mother. It is with disappointment that I wanted to draw attention to the negative side of the dining experience which was around the extremely inefficient service on the day which...More

Thank Yvonne H
Roy S, General Manager at Carnaby Restaurant, responded to this reviewResponded 10 April 2017

Dear Yvonne H, We have also received your email and as explained I will get back to you personally by Wednesday latest. Just to confirm that we only exchanged messages today so not sure whom you spoke to before. All the best

Reviewed 2 April 2017 via mobile

My husband was given a Virgin Experience voucher for his birthday for afternoon tea with champagne for 2 a Courthouse Hotel. As we've been to the one near Oxford Circus and were a bit disappointed we thought we would try the one in Shoreditch. So...More

Thank Christull
The go-to district for a good time in London, Soho
hosts a wealth of world-class theatres and a
compelling lineup of cafes, restaurants, pubs, bars,
and clubs. At Soho's core is London's original Red
Light District and the epicenter of the LGBT scene –
and thus the city's hottest nightlife. For shopping
enthusiasts, Soho is not only the home of London's
greatest concentration of boutique shops, but also the
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$ 19 - US$ 51
Lunch, Dinner
Restaurant features
Waitstaff, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only, Reservations, Seating, Serves Alcohol, Highchairs Available
Open Hours
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
Location and Contact Information
  • Address: 19-21 Great Marlborough Street | Courthouse Hotel, London W1F 7HL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Soho
  • Neighbourhood: Soho
  • Phone Number: +44 20 7297 5555
  • This restaurant is at Courthouse Hotel
With a fantastic location in the West End, directly opposite the famed street and namesake, Carnaby is a bright and modern brasserie, serving lunch, dinner, afternoon tea and casual refreshments throughout the day. Located next to the London Palladium Theatre, Carnaby Brasserie is ideal for pre or post thearte dinner, casual lunches, or just a long and leisurely afternoon tea with friends, The Carnaby is a welcoming and vibrant eatery for every occasion.
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