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Caffe Concerto

₹₹ - ₹₹₹
Trafalgar Square / Embankment
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50 Shaftesbury Avenue, London W1D 6LW, England
+44 20 7494 6853
07:30 - 23:00
Open now
All hours
Sun 08:00 - 23:00
Mon - Sat 07:30 - 23:00
More Info
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163 Reviews from our TripAdvisor Community

Traveller rating
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Showing 136: English reviews
1 review
1 of 5 bubbles Reviewed 3 weeks ago

The service was so bad when we came in there were 9 of us. We saw a table so we asked them if it's available the waiter got all fussy and say that there's no availability for 9 people. But in the end we got the table. The moment we sat down the waiter came at us and said everyone... More 

Thank Jirapat J
1 review
1 of 5 bubbles Reviewed 4 weeks ago via mobile

I met a friend for tea and cake at this place. The waiters are rude and not helpful, plus the cake was tasteless. One of the waiters bump into me and didn't apologised, they served us really slow and with a bad attitude . They add 12.5% service charge to the bill

Thank Elena M
Halifax, United Kingdom
Level Contributor
343 reviews
171 restaurant reviews
common_n_restaurant_reviews_1bd8 93 helpful votes
3 of 5 bubbles Reviewed 5 weeks ago

An attractive coffee shop. Slow service, nice cake and coffee. It's quite expensive but we expected that for a place on Shaftesbury Ave.

Thank LiciaW
Brighton, UK
Level Contributor
84 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 79 helpful votes
2 of 5 bubbles Reviewed 5 weeks ago

I hate to leave negative reviews, I much prefer to be positive - but the only thing I can say that's positive about this establishment is that it's clean. That's about it. "Service with a smile" is a well known adage, and clearly one that has passed the ladies of this establishment by. I have rarely met a more unfriendly... More 

Thank Neil D
Didcot, United Kingdom
Level Contributor
41 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 24 October 2016 via mobile

This small cafe was expensive for what it was. The gateaux turned up first with an unacceptable amount of time for the coffee which when it turned up was wrong, an espresso instead of a latte. Another inordinate amount of time passed before the cream tea arrived which had two minute scones literally two bites each and a further delight... More 

Thank simonaldworth
Level Contributor
36 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 16 October 2016 via mobile

To be fair I wasn't expecting much and it did not disappoint. Wasn't feeling adventureous so i ordered the spaghetti bolognese. It was just sustinence. Could easily make better at home. The decor was good though. I thought it was a very nice looking restaurant. The staff were very polite and the service was good. Got 25% off with a... More 

Thank C M
Level Contributor
118 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 85 helpful votes
1 of 5 bubbles Reviewed 12 October 2016

Asked for a table for one and the waitress walked away from me so I thought this was going to be another place with solo dining problems but it seems her boss was coming back from the toilet so I was being left to be dealt with by her. I was seated without a word or a smile. Serving person... More 

Thank Carole R
Glasgow, United Kingdom
Level Contributor
37 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 6 September 2016

After a great day out in London with my daughter and husband we stopped in at this lovely place for coffee and cake. Mille fueille was amazing and my daughter had their tiramisu which was very nice indeed. Always like a wee jaunt to a caffe concerto when in London. Also opened till 11pm so was handy

Thank Marymamie
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 27 August 2016 via mobile

Enjoyed the surroundings and the brunch but very disappointed by the perfunctory, unsmiling service from the staff. Even when we were leaving and saying effusive thank you''s, they made no eye contact and said a brief goodbye. This seemed to be the same for all customers so at least it wasn't just us! Shane though as this could be a... More 

1 Thank Jo-Anne043
Level Contributor
9 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 August 2016

Went here (2 adults and 7 year old) in between the theatre and visiting Ripley's. I had a cream tea (pot of tea, 2 scones, jam, clotted cream, chocolate cake, glazed fruit tart & raspberry macaroon) which I would recommend and I saw a table next to us with a fruit platter which looked appealing. Only downside was the staff... More 

Thank Gilly H

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
Average prices
US$ 10 - US$ 20
Italian, Cafe, European, British
Drinks, Breakfast, Lunch, Dinner, Brunch
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Serves Alcohol, Accepts Mastercard, Accepts Visa, Digital Payments, Wheelchair Accessible, Full Bar
Open Hours
08:00 - 23:00
07:30 - 23:00
07:30 - 23:00
07:30 - 23:00
07:30 - 23:00
07:30 - 23:00
07:30 - 23:00
Location and Contact Information
  • Address: 50 Shaftesbury Avenue, London W1D 6LW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Trafalgar Square / Embankment
  • Neighbourhood: Trafalgar Square / Embankment
  • Phone Number: +44 20 7494 6853
Situated at the heart of London theater it is an ideal location for before and after theater meal or for a cake and a coffee. It sits in the midst of theatreland and museums. Whether you have an important meeting or you simply want to relax, Caffe Concerto would suit your needs.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Caffe Concerto and other visitors
1 question
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oxfordshire uk
over a year ago

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Questions? Get answers from Caffe Concerto staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Trafalgar Square / Embankment

Neighbourhood Profile
Trafalgar Square / Embankment
With its iconic Nelson’s Column, majestic oversized lions and brightly-lit fountains, Trafalgar Square is not just considered the heart of this bustling London hub, but the very core of the city itself. Beyond this esteemed gathering place are more famous icons, as well as a disproportionate numbers of the city’s most popular cultural attractions including the National Gallery and many West End theaters. Along the way to these major sites are quiet lanes and antiquated pubs to discover, as well as riverside vistas to enjoy on the embankment. With a calendar full of celebratory events, any time of year is a fine time to visit.
Explore this neighbourhood