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Hours
Sun
7:00 am - 6:00 pm
Mon
7:00 am - 6:00 pm
Tue
7:00 am - 6:00 pm
Wed
7:00 am - 6:00 pm
Thu
7:00 am - 6:00 pm
Fri
7:00 am - 6:00 pm
Sat
7:00 am - 6:00 pm
Details
Someone from this business manages this listing.
Learn More
PRICE RANGE
₹166.00 – ₹3,537.00
CUISINES
Cafe, Fast food, British
Special Diets
Vegetarian friendly, Vegan options
meals, features
Can a gluten free person get a good meal at this restaurant?
Details
PRICE RANGE
₹166.00 – ₹3,537.00
CUISINES
Cafe, Fast food, British
Special Diets
Vegetarian friendly, Vegan options
Meals
Breakfast, Lunch, Brunch
FEATURES
Takeout, Seating, Highchairs Available
Contribute
3.0
118 reviews
Excellent
29
Very good
17
Average
19
Poor
34
Terrible
19
CrystalPower
London1697 contributions
Jan 2020 • none
Gail’s on Wanstead high street is really an overpriced bakery. £6.50 for a hot chocolate and cake. If you brought the kids that would be another expense. I don’t understand why they can’t have one price for eating in or out. Depending on the cakes ( eating in or out) varied on price i.e. a scone was an extra £1 to eat in whilst others was 30-40 pence. Breakfast roll starts from £6 and Bacon & eggs on a muffin was £8.50 (Hepburn Bacon & Eggs). They should definitely stock a £1 affordable cake or pastry (normal size) for people on a budget. At least you can have a drink and cake for £3-4.
Hygiene wise didn’t understand why the bread is displayed on the window sill - Why can't they get a shelving display and put the bread into baskets to display. Personally I would rather buy a sealed loaf that hasn’t been sitting in the window all day with whatever creepy crawlies coming to play. Other reviewers have complained about hygiene and that’s probably why they only rated as fair in Food Hygiene and Safety.
The staff were very friendly amongst themselves, and this love needs to projected towards the customer. I believe there was one disable toilet available with no toilet roll in the holder. I think the décor is a rustic look but it looked more like 2 coats of paint were needed to finish.
Overall I enjoyed the Vegan Cocoa and Cinnamon Bun.
Written 8 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GAILsBakery
Thank you for taking the time to review our bakery. We have taken your comments on board and they will addressed with our team.
Written 13 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zana
2 contributions
Oct 2020 • solo
I've been putting off writing this review as I keep hoping that the next time I return here, it will be a better experience and maybe the waitress was just having an off day. But, it is consistently bad service so now I have to say something. I am sat in Gail's right now and placed my order and as usual, no smile, no hello, just a really huffy looking person (the oriental lady) behind the counter who doesn't even make eye contact. She got the order wrong twice. Once I told her it was for sit in and she put it in a take away bag and secondly didn't communicate to the barista that I wanted the drink in a take away cup and when they get the order wrong they give attitude. I've been coming to Gails a few times a week for months spending on average £10-15 a visit. There are other cafes and coffee shops on the High Street where I can always take my custom. For example, La Bakerie staff are always cheery and make me feel welcome. I've read the other reviews and this is a pattern where others have also complained about the unfriendly staff. Please either employ staff who actually want to serve customers, give better training or monitor your quality of service else I will be forced to take my money elsewhere.
Written 28 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emily S
5 contributions
Aug 2020 • none
Recently went here with my friend on a rainy day for a catch up, luckily there is plenty of tables indoors. I had both a chai latte which was excellent and a nice latte. Myself and my friend also each had a milk chocolate cookie, which despite its appearance and cost was exceedingly disappointing being both hard and tasting burnt. Would try something different next time.
Written 16 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GAILsBakery
We’re so sorry to learn about your experience. We take great pride in the quality of our food so this is disappointing to learn. We value our customers’ feedback so rest assured that we will address your comments with our team to ensure that similar issues do not occur in the future.
Written 17 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melissa H
1 contribution
Feb 2022 • couples
Gails have a really tasty and unique variety of foods. I especially enjoyed their smoked salmon and cream cheese bagel, and I had their hazelnut and chocolate bun this morning for breakfast. It is pricey, so for us a treat.
Unfortunately the locals go a bit too far with the middle class "village mentality", and seem to forget we're in London, a city of tolerance and inclusion. Gails appears to be an essential weekly ritual for them- everyone who's everyone needs to be seen there. You'll have to fight off the rude yummy mummies, Sweaty Betty-clad Saturday joggers and aggressive families with their little Tarquins to get a table on a weekend. Get there early, as all the good stuff sells out quickly as such.
Noted the reviews about poor service. The staff were short, but I find standing in queue with the demanding locals stressful enough, I couldn't do an 8hr shift! Also noted all staff wearing face coverings but only us and 2 other customers were wearing one today- shows the level of respect locals have for the staff. What you give is what you get.
Written 19 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
991bill56
London134 contributions
Oct 2021 • friends
Once upon a time Gails was a good story unfortunately now it’s a bit sad.... staff are just not welcoming at all. The baristas seems untrained and served Luke warm coffees!!! The prices are ridiculous compared to other shops next door and perhaps due to the sale nobody’s been paying attention to all that matters for these high street brands- the customer! I wish there were more artisan independent coffee houses.
Written 30 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
_viv3452000
Essex2 contributions
May 2024 • solo
I have never been to a Gail’s bakery before until my visit to one yesterday 16/5/24.
I spontaneously choose to have some lunch in the Wanstead high street Gail’s bakery in E 11
The first thing I noticed when entering the shop was a fair selection of sweet treats bread and savoury rolls & wraps. I was served fairly quickly and the staff pleasant enough. I ordered what I wanted to eat and drink. i was quite shocked at how expensive it was .. my roll and sweet pastry were plated and given to me on what I could only describe as a very worn out metal tray that looked like it had seen better days .. I carried my food over to a table which hadn’t been cleared from the previous customer. There was no staff around to ask to do this for me . so I tidied the table the best I could and then went back to the counter to collect my pot of tea, once seated, I noticed that the teacup with no saucer, and the little pot containing milk for my tea was dirty and stained, as was the teaspoon I was given. not what I expected at all. and considering the prices of food and drinks from GAIL’s Bakery, I was shocked.. my roll I half ate, and the pastry was most probably the best thing about my lunch choice. the tea,( breakfast tea) was awful looked like dish water and had absolutely no flavour.. hence to say, after one sip I didn’t drink it.. my GAILS BAKERY experience was not only expensive it was a total waste of my money. Very disappointed!!!!
My advice.. Avoid 👎🏼👎🏼👎🏼👎🏼👎🏼
Written 17 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oyster2020
London252 contributions
Jun 2022 • couples
I go to Gail’s in soho a lot and really enjoy the food and the service. I was so disappointed going to the Wanstead branch. The customer service is the rudest I have ever experienced in a cafe. The younger boy making the coffee was unbelievably unpleasant, refused to pass me a spoon as I needed to ask the staff serving the food for one. I explained I was on crutches and moving about is difficult and he tutted at me, reached behind him and passed me one. Apparently that was too difficult to begin with. Really let down by Gails, particularly their treatment of people with mobility issues!
Written 19 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Southlol
13 contributions
Dec 2022 • family
It looks as if Gail’s at Wanstead has moved into a recently vacated shop without doing much cleaning or decorating. The main area does look as if it’s been plastered but certainly not painted. The ground floor side seating area is a disgrace; dirty, greasy, finger marks everywhere and you can smell the toilet. This is quite disgusting and for the prices they charge completely unacceptable.
Written 28 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaswinder V
1 contribution
Dec 2023 • solo
A big thank you to the most lovely lady in Gail’s Wanstead you kindly gifted me a whole box of minc pies! 🎄a delightful and complete surprise!! Thank you so very much and a very Happy Christmas and New Year!
Written 24 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SRe
Wanstead8 contributions
Aug 2021 • none
I have read the previous reviews commenting on the bad service and have myself experienced it... BUT: I was in Gail's today and the two lovely girls working this morning couldn't have been nicer and smilier! And I left with a smile as well.
Love the bread, have never eaten in so can't comment on that but it seems the feedback was taken on board.
Written 23 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iqbal A
Istanbul3 contributions
May 2021 • solo
SERVICE without smile!! Guys, read the reviews and for God’s sake, take action. Your team are really demotivated or not getting paid right or manager is a real pain as I have not seen any smile or even decent hello for last 7 times in 2 months. Very cold and somehow felt rude!! Food definitely good but for the price you pay??? Not long someone else will take your business…
Written 3 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
S700
Wragby37 contributions
Apr 2023 • family
We had breakfast here a couple of times while staying at the nearby Travelodge. The ladies serving were lovely, welcoming and chatty.
Their house blend makes an excellent coffee. Breakfast menu is small but enough choice to satisfy almost everyone.
It was very popular with the locals, which is always a great sign.
An excellent experience!
Written 4 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GAIL's Bakery
Thank you for the positive feedback, the team will be thrilled. We are happy to hear you had a great experience and hope to see you again soon.
Written 7 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tommy P
1 contribution
May 2024 • family
Excellent food, brilliant service and most importantly, reasonably priced. The wife and I will certainly be going back to the establishment. It was brilliant.
Written 29 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pam Munday-Chanin
98 contributions
Apr 2024 • solo
What wonderful soup and hot chocolate and coffee and handsome waiter(black hair, beautiful eyes,it all helps)He rescued me from a man who told me as I was well dressed I thought I was better than everyone else in the café!!!
Written 27 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raquel M
London16 contributions
Oct 2023 • solo
Too pricey plus poor customer service. I have been a few times. Gails has become unhelpful and rushy. Go and support local business elsewhere, better for the planet 100% Honest.
Written 27 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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