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The Promenade at The Dorchester

53 Park Lane | The Dorchester, London W1K 1QA, England
+44 20 7629 8888
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Overview
  • Excellent76%
  • Very good13%
  • Average7%
  • Poor3%
  • Terrible1%
Travellers talk about
“scones” (304 reviews)
“cake” (72 reviews)
Open Now
12:00 PM - 2:00 PMAll hours
CUISINES
European, British, International, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
₹₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
53 Park Lane | The Dorchester, London W1K 1QA, England
All Details
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JPMiles / Payback Arrow
Reviews (1,138)
Traveller rating
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1 - 10 of 1,071 reviews

Reviewed 6 days ago via mobile

Every year we travel to London to take afternoon tea for my Daughters birthday, this year we chose the Dorchester. Given the high price, we expected this to be something special, but it disappointed. Although our waiter was pleasant, overall the service was somewhat mediocre,...More

Thank GFwarrior
TDL-Russell-Platt, Director of Food and Beverage at The Promenade at The Dorchester, responded to this reviewResponded yesterday

Dear GFwarrior, Thank you for taking the time to review your visit to The Promenade at The Dorchester. We were naturally disappointed to see that your experience with us did not live up to your expectations. We take great pride in providing five-star service in...More

Reviewed 2 weeks ago

I must admit that afternoon tea is not really my thing, but when given the opportunity to do it at one the best venues in London, it was an opportunity not to pass. The service was excellent, by all the staff we encountered, so have...More

Thank Marcus L
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded 2 weeks ago

Dear Marcus L, Thank you for taking the time to review your recent Afternoon Tea experience. I am delighted to hear that you enjoyed your dining experience with us, particularly the excellent service and the ambience. I also very much appreciate your feedback in regards...More

Reviewed 3 weeks ago

We took my elderly mother for afternoon tea this afternoon and I had previously alerted the hotel to this special birthday. We were greeted nicely and although there was a short wait for our table we were found a place to sit for my mother....More

Thank WJSLondon
Nicolas-Messian, Manager at The Promenade at The Dorchester, responded to this reviewResponded 3 weeks ago

Dear WJSLondon, Thank you for your wonderful review. We are thrilled to know that you had a wonderful experience at The Dorchester. This is exactly the type of experience we strive to create for each and every guest and I am delighted to hear that...More

Reviewed 3 weeks ago

I had an afternoon tea recently and was disappointed by the staff's lack of knowledge when it comes to allergies and intolerances. I requested a gluten-free afternoon tea and was presented with a vegetarian one. I queried this with the waiter, saying that I'm not...More

1  Thank Harriet F
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded 1 week ago

Dear Harriet F, Thank you for taking the time to review your visit to The Promenade at The Dorchester. Dietary requirements are extremely important to us here at The Dorchester, therefore we were naturally disappointed to read your review. We take great pride in providing...More

Reviewed 4 weeks ago

Arrived at the front of the Hotel and immediately a very polite Doorman took our bag and gave us a ticket for it. Went to the bar and ordered drinks, expensive but expected, staff were very polite and attentive. Had a very interesting chat with...More

Thank JWP531
Nicolas-Messian, Manager at The Promenade at The Dorchester, responded to this reviewResponded 3 weeks ago

Dear JWP531, Thank you for your wonderful review. We are thrilled to read your words of appreciation and it is truly a pleasure to receive such genuine and caring feedback of your whole experience. Guest satisfaction is of the upmost importance for us here at...More

Reviewed 16 January 2018

I visited the Dorchester for the champagne afternoon tea with three friends. The first thing to strike you in the beautiful room are all of the arrangements of freshly cut flowers, their scent hits you as walk by them, absolutely gorgeous. Afternoon tea was perfect...More

1  Thank Cinnamon_Sal_1
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded 4 weeks ago

Dear Cinnamon_Sal_1, Thank you for your wonderful review. Naturally, I am delighted to hear that Paco and the entire team were able to assist you and your friends. Your kind words of appreciation have been shared with him and the rest of the team; it...More

Reviewed 15 January 2018

Without a doubt the best for opulent surrounding and view. Tea is good but a limited tea range compared to Fortnum and Mason or The Lanesborough and given it was Christmas a touch on the slow side with some modifications we requested - however it...More

Thank JEG123
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded 4 weeks ago

Dear JEG123, Thank you for your review. I am delighted to hear that you enjoyed your dining experience with us, in particular the service and the ambience. I also very much appreciate your feedback in regards to our tea selection and rest assured that your...More

Reviewed 12 January 2018

We visited the Promenade Bar at the Dorchester on New Year's Eve after a lovely lunch at Scott's. The Promenade Bar was just around the corner and a perfect venue. A bottle of 'Cotes de Rhone' rose at over 65 pounds wasn't cheap but the...More

Thank Bob1949
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded 15 January 2018

Dear Bob1949, Thank you for your kind comment. I am delighted to read that you enjoyed your dining experience within The Promenade Bar at The Dorchester. Please rest assured that your kind words of appreciation have been shared with the team who were pleased to...More

Reviewed 9 January 2018

I can not say enough amazing things about this Afternoon Tea at the Dorchester! The lobby was decorated beautifully, we were greeted by a friendly young woman who showed us to our table. We had a group of 14 so this was not an easy...More

Thank twinzmomie
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded 12 January 2018

Dear twinzmomie, Thank you for your wonderful review in regards to your experience within The Promenade at The Dorchester. We are thrilled to read your words of appreciation and it is truly a pleasure to receive such genuine and caring feedback of your whole experience....More

Reviewed 4 January 2018 via mobile

Went for Afternoon Tea In the Dorchester recently.First off this is an expensive treat but in my opinion really worth the experience .The staff are very courteous and professional.The food itself is tasty and plentiful and there is a wide variety of teas on offer.The...More

Thank omsk15
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded 9 January 2018

Dear omsk15, Thank you for your wonderful review. It’s great to know that you enjoyed every aspect of your recent Afternoon Tea experience within The Promenade at The Dorchester, particularly the professional staff and the food selection. Your kind words of appreciation have been shared...More

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Nearby
Mayfair
Set beside some of London's best parks and home to
world-class galleries, luxurious hotels, and famed
thoroughfares, the ultra upscale Mayfair is one of
London's most exclusive haunts. Here the shopping is
haute, the dining is exquisite, and the nightlife is
vibrant. A casual stroll through the area’s chic
streets will reveal that Michelin stars and
chauffeured cars are practically the norm here. Even
...More
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Ask a question
Questions & Answers
sumrswimr
18 April 2017|
AnswerShow all 9 answers
Response from spacepam | Reviewed this property |
Hi, we had the basic which worked out at £60 each, you can have upgrades from this which include things like champagne but I don't remember the cost. Thanks
1
Vote
Annie27eng
13 November 2016|
AnswerShow all 8 answers
Response from whl_28 | Reviewed this property |
A discretionary service charge of 12.5% is added to the final bill. I hope that helps.
1
Vote
Hilary G
19 August 2015|
AnswerShow all 6 answers
Response from Barbara H | Reviewed this property |
My answer is the same as most others. I too was asked before I was served anything, thankfully I don't have any problems. It is not just the £59 I paid for my Champagne Afternoon tea that is worth every penny, for me it... More
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 69
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Reservations, Private Dining, Free Wifi, Accepts Credit Cards
Good for
Romantic, Special Occasion Dining, Groups, Child-friendly, Business meetings, Local cuisine
Open Hours
Sunday
7:30 AM - 11:00 AM
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
Monday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Tuesday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Wednesday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Thursday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Friday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Saturday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Location and Contact Information
  • Address: 53 Park Lane | The Dorchester, London W1K 1QA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Mayfair
  • Neighbourhood: Mayfair
  • Phone Number: +44 20 7629 8888
  • E-mail
  • This restaurant is at The Dorchester
Description
Frequently referred to as 'the drawing room of Mayfair' since opening in 1931, The Promenade is the heart of The Dorchester in London. Open all day for informal dining, The Promenade has an international menu for breakfast, lunch and dinner. A London institution for British afternoon tea, experience The Promenade's seasonal calendar of specialty teas and pastries, accompanied by a resident pianist. Enjoy the live music from 1.15pm each day and unwind at one of the best restaurants in London. Afternoon Tea is served five times daily: 1pm, 2pm, 3.15pm, 4.30pm and 5.30pm Dress Code: The Dorchester dress code is 'smart casual' and we respectfully ask guests visiting the hotel to refrain from wearing baseball caps, beanie hats, ripped jeans, sportswear, trainers, flip-flops and shorts in our restaurants and bars.
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