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The Exchange at Hilton Liverpool

₹₹ - ₹₹₹
Central Liverpool
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3 Thomas Steers Way, Liverpool L1 8LW, England
+44 151 708 4300
Today
06:30 - 22:00
Open now
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Hours:
Mon - Fri 06:30 - 22:00
Sat - Sun 07:00 - 22:00
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260 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Liverpool, United Kingdom
Level Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

After being here on many occasions, got to say, extremely disappointed. Food was bland or extremely salty, over/underdone, waited quite a while for first drink.. Staff were very friendly, once you caught their eye to come serve you. We did get complimentary cocktail...

Helpful?
Thank Laika32
Kuwait City, Kuwait
Level Contributor
9 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Service is poor, i thought will be getting more of it .. Cappuccino is good but Machine made .. Anyways it is good if you have nothing else to do

Helpful?
Thank osama b
Liverpool, United Kingdom
Level Contributor
15 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago via mobile

I bought a wowcher deal for my husbands birthday. We had a lovely meal and Lucian arranged a surprise pudding for my husband, which was very much appreciated. Lovely meal, lovely restaurant and very helpful staff. Will be coming again.

Helpful?
Thank Gillshealthandfitnes
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

Afternoon tea booked via Groupon. Really disappointing. Manager REALLY rude. We had finished our sandwiches by the time our tea finally arrived after asking twice!!! She was clearly annoyed that I had asked and refused to give us any eye contact for the rest of our visit. No where near enough clotted cream for 2 scones per serving, again we... More 

Helpful?
Thank CarolineAClark
Level Contributor
7 reviews
6 restaurant reviews
Reviewed 4 weeks ago

My Mum had booked Afternoon Tea for her 60th Birthday. She went with 3 friends. Before she arrived, I tried to contact the hotel to arrange for a bottle of Prosecco to be added as a surprise. After choosing option 3 on the phone system and the phone ringing back to the phone options list twice and then getting through... More 

Helpful?
Thank Jo C
Widnes, United Kingdom
Level Contributor
36 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
Reviewed 19 March 2017 via mobile

Today we went for Afternoon Tea as a birthday treat for my friends mum. My friend is Vegan, so she called up the day before to request Vegan options. When the food came, she was given a Ham Sandwich, a tuna sandwich & an egg sandwich. We then asked the waitress to swap them as we had called ahead for... More 

Helpful?
Thank Natalie-Millard
Level Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 9 March 2017 via mobile

Had an amazing meal from been seated to leaving the table. We were seated by a very nice gent called luician i think his name was. Menu read really nice and we quickly ordered our food. I had the calamari for my starter which was lovely. My partner had the selection of bread which was presnted nice and cant complian... More 

Helpful?
Thank Daniel F
Wrexham County, United Kingdom
Level Contributor
24 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
Reviewed 5 March 2017

So this was afternoon tea on a Saturday-my birthday, my choice. We were intending to enjoy a bottle of Champagne with our afternoon tea and relax. Let me share our experience and then you can decide if you want to risk it. It was busy, LFC hospitality being held at the Exchange so after asking 3 members of staff we... More 

Helpful?
Thank Liz S
Leeds, United Kingdom
Level Contributor
17 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 1 March 2017 via mobile

This restaurant is very nice and relaxing for a get together staff are friendly and polite. I had decided to go here as it was with some friends I'd not seen in a while, I went to the Hilton Liverpool website and navigated to Exchange Restaurant and decided on what I liked, but when I got their the menus was... More 

Helpful?
Thank Elliot C
Liverpool, United Kingdom
Level Contributor
37 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 27 February 2017

I visit this restaurant several times a year. On my recent visit we were well looked after by the staff , especially Luis, and the overall service was very good. The menu has changed and has a good selection of dishes. The Pima bar , next to the restaurant , is a lovely place to relax after a meal. We... More 

Helpful?
Thank valencia126

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
US$ 20 - US$ 30
Cuisine
British, Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Business meetings, Romantic, Special Occasion Dining, Child-friendly
Open Hours
Sunday
07:00 - 22:00
Monday
06:30 - 22:00
Tuesday
06:30 - 22:00
Wednesday
06:30 - 22:00
Thursday
06:30 - 22:00
Friday
06:30 - 22:00
Saturday
07:00 - 22:00
Location and Contact Information
  • Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Merseyside  >  Liverpool>  > Central Liverpool
  • Neighbourhood: Central Liverpool
  • Phone Number: +44 151 708 4300
  • This restaurant is at Hilton Liverpool City Centre
Description
With superb views of the elegant Chavasse Park, The Exchange at Hilton Liverpool offers modern European cuisine in stylish surroundings. Contemporary and stylish, The Exchange features classy, minimalist decor with leather banquettes and a colour scheme of taupe, pink and chocolate shades. Exchange restaurant offers an imaginative menu of fresh, seasonal produce, along with an extensive list of fine wines and beers. Diners can also enjoy a cocktail in the sleek, modern Pima Bar, found in the impressive hotel lobby. Housed in the modern Hilton Liverpool Hotel, The Exchange offers a sophisticated space in which to dine.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Exchange at Hilton Liverpool and other visitors
3 questions
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Carlisle, United Kingdom
9 months ago
Carlisle, United Kingdom
9 months ago

See all questions (3)

Questions? Get answers from The Exchange at Hilton Liverpool staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?