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Having been to a couple of Five Guys And enjoyed it I was pleased to find Five Guys at Southampton.
BUT it was awful - we had 2 cheese burgers with additional fillings that the staff pointed out, but only got lettuce ??
The burgers...where NOT fully cooked, pastey and pink, the fries were 90% small scraps with a handful of proper long fries in there.
We also had 2 milk shakes -costly but ok, this small order us cost just shy of£32.00.
What a waste ! we left half of our burgers having realised the meat was pink, the same with the fries, so many bits!
We should have complained but it was busy and frankly we’d had enough. Plus the thought of eating undercooked meat isn’t helpful🥴
No surprises that standards were not met, the staff seemed uninterested, the order was ready in less than a minute, in hind sight that was a warning bell.
We’ve had far better at Mcdonald’s Donald’s at less than a third of the price.
It’s a shame, my previous experience was the exact opposite, clearly standards have fallen along with service and quality.More
Ordered £35 worth of food via deliveroo. Food was dog toffee. My 8 year old could have knocked up better scran than what was sent to us. To top it off they didn't send the milkshake or two sachets of mayo. I called the restaurant...to be told they will try and give me a refund or try and send out another milkshake. When I asked what they meant by try, as obviously I'd paid for the items, they said they cannot guarantee I will be refunded or get the milkshake. So basically if you buy from here it's pot luck if you get your whole order. They are able to pick and choose if you get your order. Robbing b@#$!#$ds.More
My daughter and I had lunch here today and really enjoyed it, we have been to five guys in London but found this one to be better, the service was quick, the staff friendly, the place was clean and tidy and will definitely be back...againMore