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15-21 Clarence Street | Wetherspoon, Cheltenham GL50 3JL, England (Formerly The Bank House)
+44 1242 240940
Website
Today
07:00 - 00:00
Open now
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Hours:
Sun - Thu 07:00 - 00:00
Fri - Sat 07:00 - 01:00
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216 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
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Showing 213: English reviews
1 review
1 of 5 bubbles Reviewed 5 days ago NEW

No fish and chips ,> This was on a Monday and Tuesday , no salt and pepper easily available, some scattered on tables that were free and all half empty, wioped our own tables, Nobody behind the bar, had to literally go in to the kitchen to find someone this was on both occasions, Nobody asks if your meal is... More 

Helpful?
Thank Norma J
Leeds
Level Contributor
18 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

Nice place to go for basic food and decent drinks on a budget. Clean, comfortable and friendly. The toilets were not great however.

Helpful?
Thank SuzeLeeds
Luton, United Kingdom
Level Contributor
145 reviews
84 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

Unfortunately came here Saturday after festival. Am sure this would have been better if visited another time but toilets were in poor shape (probably due to festival revellers) Large pub and cosy inside. Normal weatherspoons menu. Worth another visit another time

Helpful?
Thank StressFreeBoy
Bristol, United Kingdom
Level Contributor
72 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

We had lunch there as we try to go to Wetherspoons if we can find one. The food was as expected very good. The menus were brilliant and I had not seen them before . Special ones for Vegetarians / Vegans and special points menus as well as the usual fare. Meals were excellent and service very good. Friendly and... More 

Helpful?
Thank elizabeth a
BankHouseChelteham, Manager at The Bank House, responded to this review

Dear elizabeth a, Thank you for taking the time to review your experience with us. What a lovely review! I am very glad to hear you enjoyed your time with us at The Bank House and will pass your comments on to the team. We agree, the menus with the breakdown for vegans, gluten-free etc are excellent! Makes for a... More 

Triple Falls
Level Contributor
131 reviews
80 restaurant reviews
common_n_restaurant_reviews_1bd8 134 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago

Popular venue, especially on Saturday afternoon as I returned to just have a couple of beers here whilst in town. I think its undergone a bit of a refurb since I was last here but basically the layout remains the same. The bar is on 2 levels and it seemed to me, of the two bar staff on, each was... More 

Helpful?
Thank JackcomebackDawson
BankHouseChelteham, Manager at The Bank House, responded to this review

Dear JackcomebackDawson, Thank you for taking the time to review your experience with us. I apologise that there was a delay at the bar on this occasion, as you mentioned, we are a very popular venue for those popping in for a meal whilst visiting the town centre we does mean we get rather busy, especially due to our lovely... More 

Yonkers, New York
Level Contributor
167 reviews
113 restaurant reviews
common_n_restaurant_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

We went to the Bank House on a Friday evening, so it was very crowded, but we still got a good serving of fish and chips at a good price too. Beer and wine selection was also very good. Service was slow but it seemed like they tried hard to be extra nice.

Helpful?
Thank Alberto M
BankHouseChelteham, Manager at The Bank House, responded to this review

Dear Alberto M, Thank you for taking the time to review your experience with us. I am very pleased to see you enjoyed your time with us here at The Bank House. I agree, the food & drink is great value and it is lovely to hear you take full advantage of our brilliant offers. I apologise for the service... More 

Eastbourne, United Kingdom
Level Contributor
792 reviews
470 restaurant reviews
common_n_restaurant_reviews_1bd8 266 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago via mobile

I visited 3 years ago and had the same issue. A crowded Saturday afternoon and, when I went in, only one member of staff serving! A shame, it's a big, airy pub and deserves better. Maybe in another 3 years.......?

Helpful?
Thank PARIS522
BankHouseChelteham, Manager at The Bank House, responded to this review

Dear PARIS522, Thank you for taking the time to review your experience with us. I am incredibly sorry to hear you did not enjoy your time with us. I will certainly investigate as to there being only one member of staff on duty so we can develop and provide the service you expect from our pub. I hope to see... More 

Ottawa
Level Contributor
110 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 19 February 2017 via mobile

Lots of good draught beer to choose from and everyone in our party of 4 really enjoyed their meal! One of our best meals in Cheltenham actually, at a very affordable price!

Helpful?
Thank Rye13
Cheltenham, United Kingdom
Level Contributor
127 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 18 February 2017

5 meals ordered and 10 minutes later they were on the table, all together. All hot and nicely presented. Not cordon bleu, but for the price paid was good value. Drink prices are always low compared with other establishments. Fish and chips was off when we visited which is a Friday special.

Helpful?
Thank hombre74
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 9 February 2017 via mobile

We have beeb regular visitors to the Bank House for many years, the food and service we have found to be of a consistently good standard, however in the last few months there has been a decline in both service and food quality, some new staff leaving customers waiting at the bar to continue and finish long conversations and moving... More 

Helpful?
1 Thank Karen L

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
Bar, Pub, Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Brunch, Breakfast, Dinner, After-hours, Drinks
Restaurant features
Reservations, Television, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi
Good for
Groups, Bar Scene, Cheap Eats, Child-friendly
Open Hours
Sunday
07:00 - 00:00
Monday
07:00 - 00:00
Tuesday
07:00 - 00:00
Wednesday
07:00 - 00:00
Thursday
07:00 - 00:00
Friday
07:00 - 01:00
Saturday
07:00 - 01:00
Location and Contact Information
  • Address: 15-21 Clarence Street | Wetherspoon, Cheltenham GL50 3JL, England (Formerly The Bank House)
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cotswolds  >  Cheltenham
  • Phone Number: +44 1242 240940

Questions & Answers

Questions? Get answers from The Bank House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?