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Key West

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Bournemouth Pier, Bournemouth BH2 5AA, England
+44 1202 237902
Website
Today
10:00 - 17:00
Open now
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Hours:
Mon - Fri 10:00 - 17:00
Sat - Sun 10:00 - 19:00
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258 Reviews from our TripAdvisor Community

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Showing 252: English reviews
Southampton, United Kingdom
Level Contributor
87 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
Reviewed 5 days ago NEW

We visited for lunch in Spring. The atmosphere is casual, find a table, note the number and order at the counter. The menu is of wide enough and sufficiently down-to-earth appeal for most customers not looking for Michelin star dining - eg most of us! The portions are large, the quality excellent and the prices reasonable. I had a rack... More 

Helpful?
Thank Matt_Probert
Level Contributor
81 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
Reviewed 1 week ago via mobile

We've been here a few times in the past and always enjoyed it. Today was the same although we didn't have a meal. X4 of us had the tea/coffee and cake offer which went down very well with us chocolate lovers. The Rocky road and caramel slice was delicious. However the one thing that really struck me today was when... More 

Helpful?
Thank Cghills
Bournemouth, United Kingdom
1 review
Reviewed 2 weeks ago via mobile

Had a baguette, and was superb! Girl with the pink hair and the crown on (think it was her birthday) was lovely! Great service with a smile, would definitely come again :)

Helpful?
Thank heidi-mould
RockReef_Bournemouth, Marketing at Key West, responded to this review

Thank you for taking the time to review your experience at KeyWest! It is excellent to hear you enjoyed your 'superb' baguette on the pier! Thank you for your comments relating to our KeyWest team, they will be very pleased. We hope to see you soon :) More 

London, United Kingdom
Level Contributor
10 reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 3 weeks ago

Visited Sun 2nd April. Went for a walk on the Pier with my two boys. Opens at 10 on Sunday. The boys both had a Hot chocolate with Marshmellows and cream whilst i had a Latte. One of my boys wasnt feeling 100% so we sat inside while enjoying the beautiful blue skies and sea. Service was quick and the... More 

Helpful?
Thank Manj S
RockReef_Bournemouth, Marketing at Key West, responded to this review

Thank you for taking the time to review your experience at KeyWest! We are delighted that you choose us for morning coffee & Hot Chocolate! We home to some fantastic panoramic views across the bay. Thank you for your comments relating to our KeyWest team, they will be very pleased. We hope to see you soon :) More 

Level Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago via mobile

Visited with my partner and our daughter. Great staff, very friendly and fast service and the food was amazing.

Helpful?
Thank Christopher D
RockReef_Bournemouth, Marketing at Key West, responded to this review

Thank you for taking the time to review your experience at KeyWest! We are delighted that you enjoyed your family meal with us. Thank you for your comments relating to our KeyWest team, they will be very pleased. We hope to see you soon :) More 

Bournemouth, United Kingdom
Level Contributor
210 reviews
161 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
Reviewed 3 weeks ago via mobile

Lovely atmosphere in there always relaxing and nice to look out to see . Been in there a few times love the special off coffee and cake deals .

Helpful?
Thank Janet P
RockReef_Bournemouth, Marketing at Key West, responded to this review

Thank you for taking the time to review your experience at KeyWest! We are delighted that you had an excellent time with us and enjoyed the many perks of being 200 meters out at sea! We hope to see you soon :) More 

Level Contributor
100 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
Reviewed 4 weeks ago via mobile

Stopped for afternoon tea after a walk! Nice clean atmosphere. Bar service attentive and friendly. Toilets clean. Nice atmosphere and views of the beach! Just knocking a point of for teapots that need to be clean inside. Extremely stained!! All in all good spot for a cuppa!

Helpful?
Thank Charles S
RockReef_Bournemouth, Marketing at Key West, responded to this review

Thank you for taking the time to review your experience at KeyWest! We are delighted that you had an excellent time with us and enjoyed the many perks of being 200 meters out at sea! Thank you for your comments relating to our KeyWest team, they will be very pleased. We take all feedback seriously, as it helps us understand... More 

Level Contributor
16 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 20 March 2017 via mobile

Me and my husband have just got back from a weekend away in Bournemouth, we had a lovely time and was made even better when we found this gem! Came here for a quiet drink as it was raining so headed for shelter. The hot chocolate was incredible! We were looking through their menu and decided to eat while we... More 

Helpful?
Thank Friggles94
RockReef_Bournemouth, Marketing at Key West, responded to this review

Thank you for taking the time to review your experience at KeyWest! It is excellent to hear you enjoyed your time with us and especially the incredible hot chocolate. Thank you for your comments relating to our service, the KeyWest team will be very pleased. We hope to see you soon :) More 

Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 13 March 2017

We were turned away by a member of staff at 4.40pm even though closing time is 5.00pm. No reason given except we are packing up. Other customers behind us were just as surprised and annoyed as we were.

Helpful?
1 Thank Brian P
RockReef_Bournemouth, Marketing at Key West, responded to this review

Dear Brian, We are saddened to read your review about KeyWest and are very disappointed to hear about your brief experience with us. If you could please email sales@thebournemouthpier.com with the date of your visit, we will be looking into this further. We apologise for the inconvenience this caused you and appreciate your time to share your feedback with us.... More 

Level Contributor
22 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed 7 March 2017 via mobile

Key west is a superb venue that offers fantastic views from the pier in Bournemouth. The staff are polite and good at their jobs. I can only offer a review of the fish platter to be shared by 2. The platter is lovely. Delicious mussels in white wine and cream sauce. Sumptuous cod in batter chips prawn cocktails onion rings... More 

Helpful?
Thank neil k
RockReef_Bournemouth, Marketing at Key West, responded to this review

Thank you for taking the time to review your experience at KeyWest! It is excellent to hear you enjoyed your time with us and especially the fish platter for 2. Thank you for your comments relating to our KeyWest team, they will be very pleased. We hope to see you soon :) More 

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
British, Gluten Free Options
Meals
Brunch, Breakfast, Lunch, After-hours, Drinks
Restaurant features
Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts Mastercard, Accepts Visa, Reservations, Free Wifi
Good for
View, Kids, Child-friendly, Groups, Special Occasion Dining
Open Hours
Sunday
10:00 - 19:00
Monday
10:00 - 17:00
Tuesday
10:00 - 17:00
Wednesday
10:00 - 17:00
Thursday
10:00 - 17:00
Friday
10:00 - 17:00
Saturday
10:00 - 19:00
Location and Contact Information
  • Address: Bournemouth Pier, Bournemouth BH2 5AA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Dorset  >  Bournemouth
  • Phone Number: +44 1202 237902

Questions & Answers

Questions? Get answers from Key West staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?