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The Willow Tree

Condor Way, Torquay TQ2 7TG, England
+44 1803 615245
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Overview
  • Excellent21%
  • Very good21%
  • Average20%
  • Poor12%
  • Terrible26%
18 Mar 2017
“family meal”
17 Mar 2017
“Poor staff hygiene”
Open Now
08:00 - 23:00All hours
CUISINES
Bar, Pizza, British, Pub
PRICE
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Condor Way, Torquay TQ2 7TG, England
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50
Reviews (437)
Traveller rating
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1 - 10 of 437 reviews

Reviewed 3 days ago

Called in last Sunday, approx 4pm, half the food wasn't there e.g. stuffing, peas. Asked how long to wait, answer a couple of minutes on the way. Asked again after 5 mins, answer on the way. Asked after another 5 mins on the way. One...More

1  Thank terrywomsley
Reviewed 1 week ago via mobile

Worst breakfast ever, bacon fatty and not cooked, sausages not cooked properly, not a lot of choice have to pay extra for mushrooms, will not be returning for Breakfast which is a shame as the roasts are very nice

2  Thank torquaykaren
Reviewed 1 week ago via mobile

As always outstanding value and great food. Friendly staff make it a pleasure to visit. The willow Tree is the best place for breakfast in Torbay!

Thank Christopher W
Reviewed 2 weeks ago via mobile

I get dragged to the Willows once every 6 weeks or so, as my other half likes a late breakfast with an early pint! He finds the breakfast ok, he's not too fussy, but I just get disappointed each time. No more scrambled eggs, hard...More

1  Thank busymum78
General Manager A, Manager at The Willow Tree, responded to this reviewResponded 1 week ago

Good afternoon busymum Unfortunately the decision was made by the brand to remove scrambled eggs from our breakfast offer. I have discussed your review with my kitchen manager regarding the sausages so improvements can be made. Kind regards Claire

Reviewed 2 weeks ago via mobile

A great meal.... good friendly staff.... clean tidy.... A good place to take the family... A good selection of drinks.. .

1  Thank Gebosgifts
General Manager A, Manager at The Willow Tree, responded to this reviewResponded 2 weeks ago

Good evening Gebosgifts I am pleased you enjoyed your visit here, and that you found the team to be friendly. We look forward to welcoming you again soon. Best wishes Claire

Reviewed 3 weeks ago via mobile

Very poor service again one of us had a large carvery and he was given less meat and the meat he was given was the end pieces that had been on the side. The beef was so dry and the potatoes burnt not once did...More

1  Thank Tesstolley
General Manager A, Manager at The Willow Tree, responded to this reviewResponded 3 weeks ago

Good evening I am really disappointed to hear you have had such bad visits, as that is not what I want achieve with the team here at the Willow Tree. We do try to make every effort with our guests and I can only apologise...More

Reviewed 5 weeks ago via mobile

Visited last month and tonight. Cast month carvery was poor quality. This month I ordered pizza. By the time it came (approx 45mins) everyone else had finished. The children were claiming the walls. They were given a free ice cream. My husband said the carvery...More

2  Thank Disco106
General Manager A, Manager at The Willow Tree, responded to this reviewResponded 4 weeks ago

Good afternoon Disco106 I am extremely disappointed to see that you had to wait 45 minutes for your pizza when you visited on Friday. Also to hear that your husband didn't enjoy his carvery when my kitchen manager and I are working hard to improve...More

Reviewed 5 weeks ago

We came to The Willow Tree for breakfast and very impressed with the buffet style All-you-can-eat Breakfast option. Very reasonably priced, plenty of choice and good quality hot food. Unlimited tea and coffee was a nice added extra too. Staff were pleasant and premises kept...More

Thank Sally C
General Manager A, Manager at The Willow Tree, responded to this reviewResponded 4 weeks ago

Good morning Sally Thank you for your review, I am glad that you were looked after by the team and that you enjoyed our great value all you can eat breakfast. What better way to start the day!! We look forward to welcoming you when...More

Reviewed 18 May 2017 via mobile

Excellent value for money. Buffet style. Regularly replenished bar. Food ok, nice clean premises. Service staff are ok

Thank Darren C
General Manager A, Manager at The Willow Tree, responded to this reviewResponded 5 weeks ago

Good afternoon Darren I'm glad you found us excellent value for money when you visited us. Best wishes Claire

Reviewed 17 May 2017

Me and my family came here for a drink between the crematorium and the service at my grandads funeral. They could see we were a funeral party because we had told them and we were all dressed in dark clothes. Ive never been somewhere where...More

1  Thank ejshearsy
General Manager A, Manager at The Willow Tree, responded to this reviewResponded 5 weeks ago

Good morning ejhearsy The service you received from the team on such a sad occasion is completely unacceptable. If you would like to call me on 01803 615245 to discuss your visit so that I can carry out an investigation to ensure this doesn't happen...More

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Questions & AnswersAsk a question
Julia T
Does it take dogs
18 August 2016|
Answer Show all 3 answers
Response from julia h | Reviewed this property |
No they do not take dogs.
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 6 - US$ 10
Cuisine
Bar, Pizza, British, Pub
Meals
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Reservations, Television, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Kids, Child-friendly, Groups
Open Hours
Sunday
08:00 - 22:30
Monday
08:00 - 23:00
Tuesday
08:00 - 23:00
Wednesday
08:00 - 23:00
Thursday
08:00 - 23:00
Friday
08:00 - 23:00
Saturday
08:00 - 23:00
Location and Contact Information
  • Address: Condor Way, Torquay TQ2 7TG, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Devon  >  English Riviera  >  Torquay
  • Phone Number: +44 1803 615245
  • E-mail
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