My husband and I are fully aware that we are difficult customers as we are vegetarians and he has coeliac disease so needs to be gluten-free. We arrived at our booked time of 7 pm looking forward to our dinner as he recently had a...good experience here. we choose wine from the drinks menu and are told the poppadoms are not gluten-free , contradicting my husband's last visit when he was assured they were ok for him to have.
when the waitress comes to take the order and we mention gluten-free, she mumbles something about a gluten-free menu and goes away and carries on serving other people. we sit there somewhat bemused ,waiting for 5, 10 ,20 minutes before our order is taken ,though no gluten-free menu has appeared and she says she will mention it to the chef and out food will be more slow as everything will need to be cleaned. Just as we start considering leaving as we are so hungry and seeing other arrive and receive their food, some 90 minutes after we first arrived in the restaurant, our food finally arrives, including a side-order of ( very gluteny) nan ,which puts into doubt all assurances previously given and which we had obviously not ordered.
The food was very nice ,but portions were not large.
Normally and especially as we were there for a special occasion we would have had dessert, but at this time we just felt unwelcome and a nuisance and went home still a bit hungry. What a disappointing evening!More