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Lai Lai Restaurant

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175 West Ave, Kitchener, Ontario N2G 1R9, Canada
+1 519-579-3031
11:30 - 22:00
Closed now
See all hours
Sun - Mon 11:30 - 21:00
Tue - Fri 11:30 - 22:00
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28 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 28: English reviews
Sunnyvale, California
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 7 March 2016

When I first came by the restaurant and ordered the food, I did not like the food. (I had only ordered meat dishes.) But luckily I learned the secret. They have great vegetarian food. Skip the meat dishes. I love their vegetarian kung pao chicken and their vegetarian sesame chicken. I'm not a vegetarian by the way. Neither is my... More 

1 Thank Kelseycat
Waterloo, Canada
Level Contributor
30 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
Reviewed 10 January 2016 via mobile

My fiancé has been visiting this place for 27 years and now we are doing it together)) the food is crazy delicious, portions are huge, the people that work there - so welcoming, helpful and pleasant, that it is definitely one of our favourite places. The variety on the menu is amazing, which means that anyone can find something they... More 

2 Thank Prokofieva
Cambridge, Canada
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 12 September 2015

Just ordered take out. Got Chinese pancakes as I love them. They deliver Mexican tortillas. I call to complain and they tell me 'that's how they do the pancakes there'. What?! Google Chinese pancakes - nothing alike. They are cheap and lazy. Do not go to this shady place. The rest of the order was absolutely mediocre.

1 Thank A M
Newmarket, Canada
Level Contributor
20 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 12 July 2015

We went with a small group, 2 of which are vegan. The best part of our meal was that our vegan friends had many options. Regular chinese food was just so so. Won Ton Soup was very watery. The bathrooms need to be cleaned - very grungy.

Thank Beaver33
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 25 May 2015 via mobile

We've been getting our Chinese from the Lai Lai for years now, since the late 90's anyway. That all changed Sunday. The last 3 or 4 times the food is sub par with giant chunks of celery that seems as if they were cut up by someone who doesn't care. Lemon chicken that had the consistency of a forgotten piece... More 

Thank Brent W
Kitchener, Canada
1 review
Reviewed 18 April 2015

We ordered 4 authentic cantonese dishes. $13 for black pepper sirloin beef but only had 5 tiny slices of beef with lots of onions and green pepper. $13 for seafood hot pot but only had 4 pieces of squid & 4 mini-size shrimps with lots of veggies. $9 for garlic pan fried bak choi in a tiny small portion. $9... More 

Thank grumpygramps69
Region of Waterloo, Canada
Level Contributor
210 reviews
149 restaurant reviews
common_n_restaurant_reviews_1bd8 250 helpful votes
Reviewed 1 February 2015

Are these "Excellent" reviews fake? Seriously: Great service, "great food?" I've been here twice now. I came again recently because I was hungry and in the area and had a hankerin' for Cantonese Chow Mein. I always order my favourite dish (CCM) when trying any new Chinese restaurant so that I can compare them. It's a good benchmark comparison. Either... More 

1 Thank SWONTraveller
Kitchener, Canada
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 4 October 2014

I was at Lai Lai for the first time in a large group for dinner. There was approximately 25-30 people. There was only one lady who took all our orders and drinks. She took down our drink orders and forgot several times to bring it and it was only water. When I asked her a fourth time she came back... More 

2 Thank nnn a
Toronto, Canada
Level Contributor
36 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
Reviewed 3 August 2014

We were looking for a restaurant in the Kitchener/Waterloo area that would appeal to vegetarians and meat eaters as well. This place has an extensive number of vegetarian choices in addition to the standard Chinese fare. Servers were pleasant and efficient and food was quite delicious. We will definitely be back.

Thank impkokay
Level Contributor
75 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
Reviewed 25 December 2013

I was born and raised in KW and had never been to Lai Lai's. I had no idea what I was missing out on. Okay, so the restaurant itself desperately needs an update (the paper decorations are quaint though) and our server was so nice I was gushing about her to EVERYONE! Even the other servers were smiling and personable.... More 

Thank BizTravelGyal

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Restaurant Details

Rating summary
  • Food
  • Value
Chinese, Asian
Lunch, Dinner
Restaurant features
Seating, Waitstaff, Delivery, Takeout, Reservations, Serves Alcohol
Good for
Open Hours
11:30 - 21:00
11:30 - 21:00
11:30 - 22:00
11:30 - 22:00
11:30 - 22:00
11:30 - 22:00
Location and Contact Information
  • Address: 175 West Ave, Kitchener, Ontario N2G 1R9, Canada
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener
  • Phone Number: +1 519-579-3031

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Lai Lai Restaurant and other visitors
1 question
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Questions? Get answers from Lai Lai Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?