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East Side Mario's

₹₹ - ₹₹₹
Italian, Pizza, Canadian
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135 Gateway Park Dr, Kitchener, Ontario N2P 2J9, Canada
+1 519-653-3207
Website
Today
11:00 - 22:00
Closed now
See all hours
Hours:
Sun - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
More Info
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97 Reviews from our TripAdvisor Community

Traveller rating
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Showing 96: English reviews
Kitchener, Canada
1 review
Reviewed 5 weeks ago via mobile

I'm still sitting here waiting for my food. I don't blame the waitress, she's the only one waiting on the largest section of the restaurant at 7:30 on a Thursday evening. BTW I've been here since 6:30. We ordered right away. My kids are starved and they don't even have crayons to play with. On the plus side the waitress... More 

Helpful?
Thank Lalapop74
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 5 weeks ago via mobile

Waited and waited and practically had to beg for a salad and load of bread. An hour and a half before and food came. Will not return.

Helpful?
Thank Scott S
Level Contributor
3 reviews
3 restaurant reviews
Reviewed 10 April 2017

We went to this East Side Mario's on a Sunday night, to try the "kids eat free" promo. This was a mistake. The service was terrible. We had to ask for a high-chair for our 2-year old, went to get our own kids menus and crayons from the front. Didn't get any bread initially, and when we asked for bread,... More 

Helpful?
Thank Christopher G
Kitchener, Canada
Level Contributor
51 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
Reviewed 3 April 2017

Years ago ESM was the place to go. Now it's not very good. Salad tastes different. Bread is still good. Quality and quantity of food has gone downhill. Likely will not return😔

Helpful?
Thank colbor
Stratford, Canada
Level Contributor
370 reviews
167 restaurant reviews
common_n_restaurant_reviews_1bd8 109 helpful votes
Reviewed 29 March 2017 via mobile

When I lived in KW I used to come to this location often and never had a problem, this week we stopped in for dinner before a movie and the entire place was a disaster from the get go. It wasn't extremely busy but it still took 15 minutes to seat us, we them waited another 15 before anyone came... More 

Helpful?
Thank Mike R
Ontario, Canada
Level Contributor
38 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 22 March 2017

My partner and I have been to this location at least 3 times in the last year, and new management is definitely doing it right! The food is always hot and fresh, and service has been good each time. I bought two Groupon deals for $10 off at this location and no regrets. We went last night (it was a... More 

Helpful?
Thank Nicole T
Level Contributor
7 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 17 March 2017

our family of four walked in the doors of the gateway drive location at a few minutes after 5pm. we were seated immediately by a friendly hostess. we sat down at our booth and waited for our waiter/waitress. and waited. and waited. and waited. finally a harried waitress appears. we had already decided to order our drinks and dinner at... More 

Helpful?
1 Thank Sk0925
Toronto, Canada
Level Contributor
106 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
Reviewed 14 March 2017 via mobile

$16 chicken strips. Average meal $18-20 for slop! How do they stay in business with the quality they give their customers. I'm sure their near the end!

Helpful?
Thank tellurideplunge
Waterloo, Canada
Level Contributor
25 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed 15 February 2017

The slowest service ever.Not that clean and restrooms are not kept up. The staff seem to be more into the tip they hope to get than the customer service. The food was sub par and cold. We will never go back.

Helpful?
Thank John N
West Chester, Pennsylvania
Level Contributor
138 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
Reviewed 13 February 2017

Terrible Italian Food. Ordered pasta and it was cold. Had the soup of the day and it was acceptable but nothing special. Will not recommend to anybody. Go there at your own risk. It was a recommendation for lunch by the hotel concierge. Boy, was the concierge wrong. Not a recommended place for either lunch or dinner. Extremely disappointed.

Helpful?
Thank Miller C

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Italian, Pizza, Canadian
Meals
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Television, Highchairs Available, Serves Alcohol, Full Bar, Reservations, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
Sunday
11:00 - 22:00
Monday
11:00 - 22:00
Tuesday
11:00 - 22:00
Wednesday
11:00 - 22:00
Thursday
11:00 - 22:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 135 Gateway Park Dr, Kitchener, Ontario N2P 2J9, Canada
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener
  • Phone Number: +1 519-653-3207
Description
Hey Budda Boom Budda Bing! We are the Home of All-You-Can-Eat soup or salad and garlic home loaf and offer delicious Italian meals at great value. At East Side Mario’s your family is our family and we are committed to deliver Amore in everything we do!

Questions & Answers

Questions? Get answers from East Side Mario's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?