Fries were undone/mealy inside despite having asked for well done. Gravy was very tasty and vegetarian (a plus for me) and cheese portion was suitable. My boyfriend’s poutine was also underdone. I ordered one hour before close and was told quite quite firmly “make sure...you’re here 15 minutes before we close”. Ok!? I didn’t order food not to show up for it.
Service experience was disorganized and unprofessional. I asked for no bag and no fork as I like to limit my environmental impact. Was told that was no problem, on the phone. Then upon arrival to pick up, a friendly and polite teenage boy confirmed that he would remove the bag for me, and then another guy (late twenties?) walked by and brusquely said I had to have a bag as the gravy might spill. Teenager seemed chastised and I was taken aback. Was kinda awkward.
Turns out the gravy already had spilled before they even bagged it up for me and there was a hole in the bag. Yeay gravy on your seat!
If they fixed their service flow at cash, told the older guy to be less snippy, and cooked their fries properly, I would come once a week. As it stands, I prefer to hike out to Orleans for Fritomania- which is cheaper and larger in portion size, with seamless service, incredibly friendly staff, and consistently perfect product.More