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East Side Mario's

₹₹ - ₹₹₹Italian, , Gluten Free Options
1389 Upper James St, Hamilton, Ontario L9B 1K2, Canada
+1 905-574-3890
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Overview
  • Excellent13%
  • Very good22%
  • Average19%
  • Poor17%
  • Terrible29%
15 Nov 2017
“Why do we keep going back?”
20 Aug 2017
“Always check your order”
Restaurant Hours
CUISINES
Italian, Canadian, Gluten Free Options
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1389 Upper James St, Hamilton, Ontario L9B 1K2, Canada
All Details
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JPMiles / Payback Arrow
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JPMiles / Payback Arrow
Reviews (89)
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1 - 10 of 89 reviews

Reviewed 5 days ago

Since the new owner, this place has gone down hill...FAST. I visited this place with 2 visiting friends., as this had been a great restaurant in the past. It took about 10 minutes for the Waitress to stop by, and say Hi. We asked for...More

Thank Kim S
Tony P, Owner at East Side Mario's, responded to this reviewResponded today

Kim, It was great communicating with you the other day, I did reach out to TripAdvisor via their website and they refuse to take this off even though you did state that you didn't dine at the Upper James location, even after I told them...More

Reviewed 13 February 2018

If you have a flare for Peppers and huge salads in a family casual setting this is the right place for you.

Thank Tom F
Reviewed 3 January 2018

Tom bartender/server was excellent. Garden salad excellent, bread fresh and warm but had an odd seasoning, just slightly off putting. Veal Parm had similar odd taste - not odd enough not to eat, just undistinguishable as to what it was.

Thank CathP027
Reviewed 18 November 2017

Went for a family dinner. No parking near restaurant. We were a group of 14. We were put in a tiny room with another group and our chairs were touching. Had trouble getting in and out of seats. Restaurant was packed, service was very slow....More

Thank firstimer58
Reviewed 15 November 2017 via mobile

We arrived at 6:30 and put our name in for 5. Was told by the "hostess" that they would have to put tables together and it would be about 30 minutes. We were standing in the door way waiting for the rest of our party....More

Thank TS14fan
Tony P, Owner at East Side Mario's, responded to this reviewResponded 29 April 2018

TS14fan, this location is currently closed and we'll be renovating this location in late May or early June and reopening to the public on July 3rd. I'm excited to report that we're the new franchisees of this location over 18 years ago I had the...More

Reviewed 12 November 2017 via mobile

Reservations were made days in advance and when we got there they had no record of it. We tried to speak to the manager but he was not much help and didn't seem to really care. Once we finally got seated the service was very...More

Thank Trevor P
Reviewed 10 November 2017 via mobile

Out on a business dinner, the restaurant was busy. Our server came and took our drink order and food order and didn't come back until the end of arguing with our manager about where our server was and why we were here for two hours...More

Thank Allyx S
Tony P, Owner at East Side Mario's, responded to this reviewResponded 29 April 2018

Allyx S, I'm sorry to hear about your interaction with the manager at this location. I'm the new owner of this location and this location is currently closed and we're starting renovations and we're targeting to be open on July 3rd. I have 4 managers...More

Reviewed 8 November 2017

My Vegetarian Daughter always likes dinner here so we returned as a treat to her. For some reason they chose to seat us in the bar area, which in the end worked out very well for us. Our waiter was also the bartender, covered in...More

Thank David B
Reviewed 11 October 2017

Such a varied menu, you'll have trouble picking just one item. You'll be going back many times to check them all out! Service was excellent and not rushed. Bathroom left little to be desired. Definitely needs a Reno!

Thank Audrey D
Reviewed 18 September 2017

My family and I went to this location to have our lunch at 3:30 pm on Sept 16 2017. When we left at 5:50 pm we had to cancel entree's that had still not been served. The first time we placed orders at 3:45 we...More

Thank Paul W
Tony P, Owner at East Side Mario's, responded to this reviewResponded 29 April 2018

Paul W, I'm the new owner of this location, currently we're closed as we're preparing to renovate this location in late May or early June. We have 4 managers training at another East Side Mario's and will be opening up again hear July 3rd. We're...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Lunch, Dinner, After-hours
Restaurant features
Delivery, Takeout, Reservations, Seating, Waitstaff, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Kids
Location and Contact Information
  • Address: 1389 Upper James St, Hamilton, Ontario L9B 1K2, Canada
  • Location: Canada  >  Ontario  >  Hamilton
  • Phone Number: +1 905-574-3890
Description
Hey Budda Boom Budda Bing! We are the Home of All-You-Can-Eat soup or salad and garlic home loaf and offer delicious Italian meals at great value. At East Side Mario’s your family is our family and we are committed to deliver Amore in everything we do!
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