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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Chinese
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
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meals, features
Reviews (111)
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111 results
Traveller rating
52
24
4
8
23
Traveller type
Time of year
LanguageEnglish
Traveller rating
52
24
4
8
23
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All reviews chicken curry prawns tasty food takeaway bone
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Reviewed 7 August 2022 via mobile

the food is amazing so fresh, hot, tasty. never had ribs so soft always meat falling of the bone. amazing overall

Date of visit: August 2022
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Reviewed 20 June 2022 via mobile

Food was ok but a bit pricey for what you got.Chicken Curry tasted amazing,Sweet n Sour Chicken balls were average and were not crispy one bit.Noodles were bland and the prawn on toast even tho nice were miniature.This wasn’t a bad Chinese and even tho...I have had worse I most certainly have had better.Maybe it would be slightly better if we ain’t in the restaurant.More

Date of visit: June 2022
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Reviewed 2 January 2022

I have been using Jade Gardens on & off for a while. I went there for a sit down meal over 10 years ago to find the owner very rude, she had no in house customer service rapour so stopped going there. I started using...the restaurant again before lockdown as I thought it was under different management. This evening I ordered food to be delivered online, EST 60 mins. I called after 90mins to check. No apology, just told it was on it's way... Another 20mins later food arrived, soggy chicken balls, spring roll, chips, hardly any chicken in the curry. I called back & asked to speak to manager. The woman I spoke to was very rude, still didn't apologise until prompted. Then told me she was the director, if I wasn't happy to leave a review.... So here it is ... Appalling service!!More

Date of visit: January 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 October 2021 via mobile

Received our takeaway food for the second time in the last couple of months it was cold. Called and was told “we are busy and also You have lots of choice if you don’t like us then use someone else” After using Jade Garden for...over 2 years I feel really let down and disgusted that they obviously do not value their customers who are paying their wages. I WILL NEVER USE AGAIN AND DO NOT RECOMMENDMore

Date of visit: October 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 8 October 2021

The website alone was easy, clear and quick to use. The food was delivered within the estimated time. The food was hot, vibrant in colour, fresh and absolutely tasty!

Date of visit: October 2021
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Reviewed 2 October 2021

Ordered a take away. Quoted 80 mins for delivery which seemed a bit excessive but has been quicker in the past. After 90 mins called and told it would be a further 25 mins and they could do nothing about it. Only choice was to...take it or leave it. Apauling service with absolutely no customer appreciation. Never use again.More

Date of visit: October 2021
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Reviewed 8 September 2021

Waited approximately 1,40 when estimated time was 45min, I called couple times got conflicting answers. I had a child so hungry waiting almost 2hrs, this would have been forgiven if the food was good but it was so bad apart from eating some of the...rice reluctantly with some prawn crackers. The chicken had been boiled, the noodles I think they forgot to cook them. Nothing tasted like it should. So disappointed as I had one in lockdown and it was nice.More

Date of visit: September 2021
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Reviewed 4 August 2021 via mobile

We had a meal here recently. The food was pretty good. I recommend getting the shared platter of hors d’œuvres to start. The decor/interior is nothing special, and outside are the delights of Waterlooville precinct, aka ‘The Boulevard’, or as I prefer to call it...‘The Boulevard of Broken Dreams’. Still, a good place to come for a tasty Chinese meal and a beer.More

Date of visit: August 2021
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Reviewed 15 June 2021

Came 20 mins earlier than stated ,however food was awful. Chicken ball were greasy and the chicken was slimey , chips were dark,greasy and shrivelled like they had been cooked a few times , rice was hard and crunchy and curry sauce like water ....I couldn't eat it but my hungry 4 year old did so I just hope that it was all cooked properly . Definitely WON'T be ordering from here againMore

Date of visit: June 2021
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Reviewed 30 May 2021 via mobile

Good evening We thought we would give feed back to you. We used to get our Chinese from bedhampton but sadly they have closed, hence why we have tried you. Most of the dishes that involve frying were really over cooked! Mongolian lamb partly burned...Prawn toast over cooked Spring rolls hardly any filling and over cooked Plum sauce was tasteless like water had been added Noodles were oily and I won’t be eating them at all. The best dish was the squid but even that was chewy. As a consequence we will not be coming back to you. Really disappointing. Sent from my iPhoneMore

Date of visit: May 2021
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Reviewed 1 January 2021

3 hours late . In the end I went to the restaurant. My order hadn’t even been started . Once I received my food it was cold, salty , and pretty sh@t . AVOID , it will only disappoint you .

Date of visit: January 2021
Helpful?1  
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Reviewed 20 December 2020

Great restaurant and great takeaway. (they deliver locally too!) Great choices of food, good selection of spicy food, all very reasonably priced and served hot. Well recommend

Date of visit: December 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 September 2020

Id suggest you avoid this place - simply poor quality food and staff are rude - such a shame overall

Date of visit: August 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 July 2020

Had several deliveries over the past few months and everything has been faultless, food has been hot, delivery has been quicker than stated and the food is spot on, thanks Jade Garden.

Date of visit: July 2020
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Reviewed 23 May 2020 via mobile

Tried to order , spent 30 mins trying to order on website and then another 30 mins on phone to be told they are too busy , I asked if I could order for later as spent so much time waiting , they had only...just opened , lady was very rude and hung up on me as well, will never use again or go there !!!More

Date of visit: May 2020
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Questions & Answers
Ask a question
Helenconnolly
13 December 2016|
Answer
Response from yiuchau | Property representative |
Hi, if you are looking to book a table, please have a look on our website or call us when we are open.
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Helenconnolly
13 December 2016|
AnswerShow all 2 answers
Response from yiuchau | Property representative |
Hi, our Buffet is available on Sundays and is all you can eat. The price is determined by what time you decide to eat at our restaurant. From 12:30pm to 4:00pm £13.99 per adult. After 4:00pm is £15.99 per adult. For 3... More
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Frequently Asked Questions about Jade Garden

Yes, Jade Garden offers takeaway services.

Yes, Jade Garden offers delivery services.

Jade Garden is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4