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El Puerto

Carretera Federal Cancun | Fairmont Mayakoba Hotel, Playa del Carmen 77710, Mexico
+52 984 206 3000
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Overview
  • Excellent76%
  • Very good16%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“cod” (15 reviews)
“sushi” (28 reviews)
“fried rice” (9 reviews)
Open Now
Hours
CUISINES
Mexican, Japanese, Latin, Asian, Seafood, Sushi, Gluten Free Options
PRICE
₹₹₹₹
RATINGS
Food
Service
Value
LOCATION
Carretera Federal Cancun | Fairmont Mayakoba Hotel, Playa del Carmen 77710, Mexico
All Details
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Reviews (218)
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1 - 10 of 172 reviews

Reviewed 6 days ago via mobile

We spent one week at fairmont and went there at least 4 times . It was good the first night but the menu was the same every night. Some plates were very good in particular the ceviche sushi’s. But some other were not so impressive....More

Date of visit: January 2019
Thank Kaboycan
Reviewed 2 weeks ago

We particularly enjoyed the incredible ceviche roll and miso glazed black cod. Service was good, food was even better.

Date of visit: December 2018
Thank Explore664209
Reviewed 4 weeks ago via mobile

Special thanks to Marco for his great service! Our group of 3 split edamame, the cod, the duck/shrimp fried rice, the short rib, and the Brussels sprouts and honestly all were delicious. The cod was melt in your mouth good. They also brought my mom...More

Date of visit: December 2018
Thank Teresa C
Isamu T, Quality Manager at El Puerto, responded to this reviewResponded 3 weeks ago

Dear Teresa, Thanks for sharing your experience at the restaurant celebrating your mothers birthday. It is really good to know you enjoyed your dinner. It will be great to welcome you back again. Best regards, Isamu Tsuji Quality Manager

Reviewed 4 weeks ago

One of the restaurant options at the Fairmont Hotel Mayakoba. Great menu options from Sushi to Chinese to Latin. Great fusion. Open only for dinner and must reserve a table there. Try to sit on the balcony if weather permits.

Date of visit: December 2018
Thank 786travel
Isamu T, Quality Manager at El Puerto, responded to this reviewResponded 3 weeks ago

Dear 786travel, Thanks a lot for visiting our restaurant. We are glad to know you enjoy our menu. We hope to see you soon again. Best regards, Isamu Tsuji Quality Manager

Reviewed 1 December 2018 via mobile

This was by far our favorite restaurant on property! We dined here twice and the food was always delicious! Eric, our waiter on the last night, was amazing! He noticed a few of us were cold and brought over blankets. He was personable and always...More

Date of visit: November 2018
Thank maddiej22
Isamu T, Quality Manager at El Puerto, responded to this reviewResponded 4 December 2018

Dear maddiej22, Thanks a lot for writing and sharing your review as well as your recognition mentioning the service of Eric. He will be very happy to read your comments. We hope you can come back very soon. Best regards, Isamu Tsuji Quality Manager

Reviewed 26 November 2018

The restaurant transforms into an asian night once a week. Sushi, sashimi and grilled yakitori and other Asian delights! The food and staff terrific. buffet and fabulous menu as well

Date of visit: November 2018
Thank Maxie9914
Isamu T, Quality Manager at El Puerto, responded to this reviewResponded 30 November 2018

Dear Maxie9914, We appreciate your reviews about your experience in our restaurants. We hope to serve you again many more times. Best regards, Isamu Tsuji Quality Manager

Reviewed 6 November 2018

In my opinion this was the best restuarant at the Fairmont. Food was delicious, service was outstanding! The fried rice was awesome!

Date of visit: October 2018
1  Thank Tourist02368257731
Isamu T, Quality Manager at El Puerto, responded to this reviewResponded 8 November 2018

Dear Tourist02368257731, Thanks a lot for sharing your opinion about our restaurant. We hope to see you back soon again. Best regards, Isamu Tsuji Quality Manager

Reviewed 30 October 2018

This was our third dinner in a row here (the Fairmont closed the seaside, La Brisas, without notice so we ended up without a reservation and facing our third meal in row here. We weren't happy. Fortunately, our waiter, Limber, demonstrated how to ease our...More

Date of visit: October 2018
Thank AmberK
Isamu T, Quality Manager at El Puerto, responded to this reviewResponded 31 October 2018

Dear AmerK, Thanks a lot for your recognition to Limber, it is very useful information for our management and training purposes. All the feedback form our guest always is welcome and the most important to improve and maintain our services. Best regards, Isamu Tsuji Quality...More

Reviewed 11 October 2018

Innovative menu, great service, good for a larger group because you will want to share dishes. The specials were the best.

Date of visit: September 2018
Thank samuelberlinjacobs
Isamu T, Quality Manager at El Puerto, responded to this reviewResponded 22 October 2018

Dear samuelbelinjacobs, Thanks for your review about your experience with us in the different restaurants of the hotel. We hope to see you again soon, Best regards, Isamu Tsuji Quality Manager

Reviewed 10 October 2018

We went to this restaurant for dinner twice. Both times we waited forever to get our food. Over an hour from the time that we were seated.More

Date of visit: September 2018
Thank melissafJ9048DP
Isamu T, Quality Manager at El Puerto, responded to this reviewResponded 22 October 2018

Dear Melissa F, We are really sorry to hear that your experience was not to your satisfaction due to the delay on your service. We appreciate you share your comments and feedback because it helps us to improve and find opportunity areas to better serve...More

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Questions & Answers
Curlygirl57
11 January 2018|
AnswerShow all 4 answers
Response from josephl935 | Reviewed this property |
vacation casual
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
Average prices
US$ 75 - US$ 125
Meals
Dinner
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Free Wifi, Accepts Credit Cards
Good for
Child-friendly, Kids, Special Occasion Dining, Romantic, Groups
Open Hours
Sunday
6:00 PM - 11:00 PM
Tuesday
6:00 PM - 11:00 PM
Wednesday
6:00 PM - 11:00 PM
Thursday
6:00 PM - 11:00 PM
Friday
6:00 PM - 11:00 PM
Saturday
6:00 PM - 11:00 PM
Location and Contact Information
  • Address: Carretera Federal Cancun | Fairmont Mayakoba Hotel, Playa del Carmen 77710, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen
  • Phone Number: +52 984 206 3000
  • E-mail
Description
Located in the award-winning Fairmont Mayakoba, Riviera Maya, and offering mesmerizing views of navigable water canals and the abundant topical forest, the new El Puerto is an artful blend of Latin-Asian favorites sure to please any palate. The menu of Dim Sum, antojitos (Mexican term for tapas), sushi and seasonal ceviches, complemented by the regions first sake and tequila bar, featuring over 100 options, gives diners a playful and exotic experience like no other. The extended terrace for al-fresco dining in addition to a large indoor dining space and two private dining rooms ensures ample spaces for all guests to enjoy flavorful dinner and weekend brunch with views of the lush landscape and waterways. Menus designed by acclaimed Chef Richard Sandoval, known as the "father of the Modern Mexican Cuisine" AAA-4 Diamond Award restaurant. Closed on Mondays. Dinner service only.
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